Service support team analyst Work, Jobs in Liverpool (with Salaries)

Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
Service Desk Analyst
Peel Ports —Liverpool
- Organisational skills
- SharePoint
- IT
- Employee assistance programme
5d
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
9d
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Customer service
- Windows
- IT
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Service Desk Analyst - 12mth FTC
B&M Retail —Liverpool
- Full-time
- Software troubleshooting
- IT
- Communication skills
- Free parking
- Employee discount
IT Helpdesk Coordinator
The Config Team —Liverpool
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Life insurance
Quick apply
12d
People Services Officer
NewPrinces Group —Liverpool
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Service Desk Analyst; EO; Permanent; Liverpool/Newport
Charity Commission —Bootle
- £28,867 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
1d
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Management
- Laboratory experience
- Computer networking
- Employee assistance programme
Quick apply
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
Service Protection Analyst
Evelyn Partners —Liverpool
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
Quick apply
IT Client Support Specialist
Ecolab Inc. —Northwich
- Full-time
- Customer service
- IT
- Communication skills
Multi-Site Security Officer (Corporate CCTV Controller)
Anchor Group Services —Liverpool
- Weekend availability
- Contracts
- Employee assistance programme
Technical Business Analyst
Hill Dickinson LLP —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
11d
Sales Operations Analyst
Signature Business Development Services Ltd —Liverpool
- £34,188 - £36,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
2d
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
CySOC Analyst
Amentum —Risley
- Full-time
- Computer Science
- Analysis skills
- Computer networking
- Employee assistance programme
- Flexible schedule
Senior HR Systems Analyst - FTC
QVC —Liverpool
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Cyber Crime Analyst
Bank of America —Chester
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
- Employee assistance programme

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Service Support Team Analyst

CGI -
Liverpool

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension

Qualifications

ITIL Certification
Customer service
Analysis skills
Continuous improvement
IT support
Organisational skills
IT
Communication skills
Time management

Full job description

At CGI, we're committed to delivering exceptional IT services that keep our clients' critical operations running smoothly. As an IT Support Analyst, you'll play a vital role in providing responsive operational support, resolving technical issues and ensuring service excellence for our clients. Working onsite in Liverpool as part of a collaborative support team, you'll have the opportunity to take ownership of incidents and service requests, contribute to continuous service improvements and develop your career within an organisation that values innovation, collaboration and professional growth.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is an onsite position based in Liverpool and includes participation in a 24/7/365 rota.

Your future duties and responsibilities

In this role, you will provide operational support by managing service requests, incidents and lifecycle activities, ensuring they are resolved efficiently and in line with agreed service levels. You'll work independently on day-to-day support activities while collaborating with colleagues to deliver excellent customer service, contribute to minor upgrades and identify opportunities to improve operational processes.
You'll communicate directly with clients, vendors and third-party suppliers to resolve issues, perform basic administration across customer applications and contribute to a culture of knowledge sharing and continuous improvement. As part of a 24/7/365 support team, you'll play an important role in maintaining the availability and reliability of critical services.
Key responsibilities:

Resolve & Manage service requests and incidents in line with best practice and SLA targets.
Investigate & Escalate complex technical issues following established procedures.
Support & Administer customer applications and lifecycle management activities.
Communicate & Collaborate with clients, vendors and internal teams to ensure timely resolution of issues.
Review & Route incoming incidents to the appropriate support teams.
Identify & Improve opportunities to enhance operational processes and service delivery.
Contribute & Share knowledge, documentation and best practices across the team.
Participate & Support the 24/7/365 operational support rota.

Required qualifications to be successful in this role

We're looking for a motivated and customer-focused IT professional with excellent communication skills and a proactive approach to problem solving. You'll be comfortable working independently as well as part of a collaborative team, with a strong commitment to delivering high-quality support in a fast-paced operational environment.
Essential qualifications:

Strong problem-solving and analytical skills.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively within a team.
Self-motivated with strong organisational and time management skills.
Commitment to delivering excellent customer service.
Willingness and ability to participate in a 24/7/365 support rota.

Desirable qualifications:

Previous experience in a customer-facing IT Service Desk or IT Support role.
Understanding of working to Service Level Agreements (SLAs).
ITIL Foundation certification or ITIL awareness.
Experience working with incident and service request management tools.

#LI-RW1

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

service support team analyst jobs in liverpool

Service Support Team Analyst

Service Desk Analyst

IT Support Analyst (On Site)

Service Desk Analyst

IT Support Analyst

Service Desk Analyst - 12mth FTC

IT Helpdesk Coordinator

People Services Officer

Service Desk Analyst; EO; Permanent; Liverpool/Newport

Implementation & Training Lead

IT Service Desk Analyst

Service Protection Analyst

IT Client Support Specialist

Multi-Site Security Officer (Corporate CCTV Controller)

Technical Business Analyst

Sales Operations Analyst

Service Desk Analyst (2nd Line)

CySOC Analyst

Senior HR Systems Analyst - FTC

Cyber Crime Analyst

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