Job Title: Support Worker
Permanent
- 4 on, 4 off shift pattern
- Rotating shifts: 07:55–19:00 and 10:05–21:00
- 37.5 hours per week
- Salary: £27,716.64–£31,041.48
Fixed-Term (until 31 December 2026)
- 4 on, 4 off shift pattern
- 11:05–21:30
- 35 hours per week
- Salary: £25,868.86–£28,972.05
Job Description:
1. Service Delivery: To ensure that the services delivered to residents are of the highest quality, by contributing towards project performance against internal and external requirements.
1.1 Under key worker arrangements, coach and support an agreed number of residents so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilled lives.
1.2 To deliver one-to-one support sessions, co-produce groupwork and activities and work with residents towards independence, that meets their needs, wishes and aspirations.
1.3 To work creatively and effectively alongside residents to inspire and encourage them to develop their talents as they seek education, employment, volunteering and training opportunities.
1.4 Ensure residents are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community to sustain their journey when they move on.
1.5 Ensure resident’s views, aspirations, concerns and ideas are sought so they can play an active role in influencing the services they receive.
1.6 Ensure all records are up-to-date, accurate and compliant detailing the residents journey in relation to their strengths and needs, any risks, and any outcomes and to monitor service performance.
1.7 Maintain accurate records of resident’s progress, challenges and significant incidents.
1.8 To facilitate and attend internal case reviews, contribute to external meetings and statutory case reviews, and progress assessment and referrals as appropriate.
1.9 To provide case studies and progression reports as required and to timescales.
1.10 Working with partner organisations and signposting to services as appropriate, enabling residents to meet their desired outcomes and aspirations.
1.11 Working closely with the Senior Support Worker: Activities and Learning to promote relevant initiatives and activities and to encourage attendance at such events.
2 Policy, Practice, and Service Development: To follow policies and processes within service delivery practice, and contribute to service improvement.
2.1 Ensure compliance with Association Policy and Procedure at all times.
2.2 To ensure consistent standards of safeguarding and trauma informed practice with residents by observing the Association’s safeguarding procedures, respecting professional boundaries to keep everybody safe.
2.3 To assess and monitor the risks presented by residents to ensure they can keep themselves safe and, where possible, continue their development, utilising appropriate systems to monitor and track their progress, ensuring it remains outcome focussed.
2.4 To record all safeguarding concerns, incidents and accidents and share appropriately with the wider team, line manager and if necessary, members of the senior management team.
3 Housing Management: To contribute towards the maintenance and health and safety of Association properties and be compliant with legislation and regulations.
3.1 To coach residents to manage their licence agreement and adhere to accommodation rules, in preparation for independent living.
3.2 To maintain up-to-date knowledge of housing and welfare benefits for residents and be well informed on significant changes to housing law to help them access all support available to them.
3.3 To deal effectively with non-compliance issues, such as non-payment of rent or damage to accommodation, using restorative practises and working collaboratively with the rest of the team.
3.4 To share in the duty management of the buildings, maintaining and ensuring the health and safety of the site(s) and occupants.
3.5 To respond to enquiries from statutory agencies and be part of the assessment process for new residents being accommodated, ensuring they have clear information on what services the Association offers and their own responsibilities within it.
3.6 To participate in the collection of rental income, including Housing Benefit, Direct Charge and current or former rent arrears by utilising the associated policy and procedures.
3.7 To supervise the admission and departure of residents including responsibility for completion of all associated administration.
3.8 To maintain exemplary community and neighbour relations through effective communication and specifically high-quality incident management.
3.9 To assist and contribute with the joint cleaning and preparation of flats/rooms for occupation.
3.10 To jointly maintain the hygiene of all office and communal areas, reporting repairs, ensuring effective and timely response to all requests made and that all complaints are recorded and progressed.
4. Collaborative Working: To ensure effective collaboration, underpinned by a clear focus on meeting the needs of individuals, taking an outcome focused approach, utilising relevant systems and clear lines of communication, and a shared understanding of roles and responsibilities
4.1 To work as part of a team, to ensure rota cover, and take responsibility for personal safety.
4.2 To be trained and proficient in the application of a range of tools/assessments in order to progress residents support and risk needs and ensure assessments are recorded and updated on the Association’s systems, and where applicable on the commissioners’ systems.
4.3 To engage in reflective practise sessions, individually and as a team, to assess the effectiveness of interventions and identify areas for personal and professional development.
4.4 To attend and contribute towards monthly team meetings.
4.5 To actively participate in the Association’s Performance Management process.
5. Ofsted Standards: For Ofsted registered sites, to adhere to all Ofsted regulations and standards, provide quality and consistency of service and property standards to continually meet the Ofsted regulations, and be part of the preparation for Ofsted inspections.
5.1 Be responsible for ensuring the site and services provided meet the requirements of Ofsted.
6. General
6.1 Participate in any training and professional development that may be considered necessary in developing the Association’s services
6.2 Take responsibility for taking reasonable care with regards to yourself, colleagues, residents, stakeholders, and visitors with regards to Health and Safety.
6.3 Strict adherence to confidentiality, data protection and related legislation is required at all times.
6.4 Work in accordance with the Association’s Safeguarding Accountability Framework at all times.
6.5 Treat everybody with respect and demonstrate commitment to Equality, Diversity and Inclusion.
6.6 Promote good practice through adhering to the Association’s Values and demonstrating the Association’s Behavioural Competencies.
6.7 Attend any meeting as directed by the line manager as and when required.
6.8 The function, tasks, duties, and responsibilities identified are not necessarily exhaustive or restrictive. Other duties may be further advised which are also commensurate with the post.
Job Type: Full-time
Pay: £25,868.86-£28,972.05 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
