Call centre work from home Work, Jobs in Liverpool L9 (with Salaries)

Customer Service Advisor
Liverpool City Council —Liverpool
- £27,254 - £31,022 a year
- Rotating shift
- Employee assistance programme
7d
Customer Service Advisor
Ardent Credit Services Ltd —Liverpool
- £27,100 - £31,372 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Trainee Mortgage Adviser
The New Homes Group —Liverpool
- £25,000 - £50,000 a year
- Full-time
- Remote
- Computer skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Bootle
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
10d
Weekend Customer Service Advisor
Places for People —Preston
- £9,726 a month
- Overtime
- Hybrid work
- Free parking
- Annual leave
10d
Switchboard operative
Alder Hey Children's NHS Foundation Trust —Liverpool
- £25,272 a year
- Part-time
- Mentoring
6d
Debt Recovery Agent
Ardent Credit Services Ltd —Liverpool
- £27,100 - £31,372 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Customer Banking Agent
Capita —Preston
- £27,032 - £30,032 a year
- Full-time
- Hybrid work
- Communication skills
- Banking
- Annual leave
- Work from home
Caseworker - Liverpool
Ministry of Justice —Liverpool
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- No experience needed
- Presentation skills
- Time management
- Annual leave
- Employee discount
11d
Call Handler
Sanctuary Supported Living —Blacon
- £13.76 an hour
- Databases
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Customer Service Advisor
Haier Europe —Bolton
- £26,181 a year
- Weekend availability
- Hybrid work
- Free parking
- Employee assistance programme
Customer Service Advisor - Evenings
Davies —Preston
- Part-time
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Customer Service Advisor - Weekends
Davies —Preston
- Part-time
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Part-Time Customer Advisor
ENWL —Preston
- £29,510.04 a year
- 8 hour shift
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
5d
CSC Advisor
The Riverside Group —Liverpool
- £27,726.42 - £30,472.75 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
6d
Customer Advisor
ENWL —Preston
- £29,510.04 a year
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
5d
Prison Employment Lead
Ministry of Justice —Liverpool
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Conflict management
- Annual leave
11d
Senior Administrative Officer - Electronic Monitoring
HM Prison & Probation Service —Birkenhead
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
11d
Customer Service Advisor
Fastlane Autocare Autocentres —St Helens
- £32,000 - £36,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
Business Administrator - Programmes
Ministry of Justice —Warrington
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Databases
- Presentation skills
- Annual leave
4d

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call centre work from home jobs near liverpool l9

Customer Service Advisor

Liverpool City Council -
Liverpool

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Job details

£27,254 - £31,022 a year
7 days ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Car scheme

Qualifications

Complaint handling
Customer interaction

Full job description

Job Introduction

Job Title: Customer Service Advisor

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

Our Customer service team is expanding and we are excited to be searching for a Customer Service Advisor to join our team to provide advice and information in relation to all city council and partner agency services.

The Role:

The Customer Service Advisor will own individual enquiries, complaints, and customer requests through to resolution
Responsibility of the Customer Service Advisor will be to provide first contact resolutions to our city’s residents and customers through the Contact Centre and e-Contact always maintaining the highest standard of customer service
As an experienced Customer Service Advisor you will contribute to the process of continually improving Customer Access to quality, cost effective services
As a ‘front of house’ role, a Customer Service Advisor will promote a positive image of Liverpool City Council, working as part of an integrated team
In order to deliver a first call service as a Customer Service Advisor, you will be fully proficient in all aspects of those services delivered through the Liverpool City Council Contact Centre, inclusive of dealing with customer enquiries via multi-channel contact. Full training will be given
Providing accessible and comprehensive information and advice to customers on all Liverpool City Council services, by keeping up to date with all aspects of services delivered through Customer Access Contact Centre is instrumental to the role of the Customer service advisor
Being a key team player as a Customer Service Advisor, you will be a self-starter who is able to own enquiries through to resolution and confidently use software systems such as Microsoft tools, email, and intranet/internet
As an ambitious Customer Service Advisor, you will be will be willing to evolve and adapt in line with business demand and customer trends using transferable skills to adapt methods of contact and drive improvement

The working hours for the posts are 08:00 to 18:00, Monday to Friday (excluding bank holidays). Work patterns can be changed in line with business requirements and notice will be provided for any changes of working pattern in line with corporate policy.

The current work patterns for these posts will be a rotational shift pattern of:

8am until 4pm
8.30am until 4.30pm
9am until 5pm
9.30am until 5.30pm
10am until 6pm

This role requires a Basic DBS and Baseline Personal Security Standard (BPSS). BPSS (Baseline Personnel Security Standard) is the required level of screening for any individuals working with or on behalf of a government department. Basic DBS certificates contain any convictions or cautions that are unspent.

Unfortunately will will not be able to progress with your application if you have already unsuccessfully applied for this role in the last 6 months.

Our offer to you:

At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
Agile working (Role dependent) - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception
Part of the Local Government Pension scheme – option to join the AVC scheme
Progression - opportunities and training through a wide range of high quality learning
Health and Wellbeing - offer including Employee assistance programme
Cycle to Work and Travel Pass Schemes
Drive Time – a salary sacrifice car lease scheme
Family friendly policies with enhanced leave
Discounted Gym Memberships
Employee Volunteering Scheme
Medicash

Next steps:
Closing date: midnight on Thursday 13th August 2026
Shortlisting date: w/c 17th August 2026
Interview format/dates: There will be a two-stage interview process. Assessment Centres will be held 4th & 8th September 2026. If successful at this stage, candidates will be invited to a face-to-face interview which will be held between w/c 14th September 2026.

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

If you would like any further information or an informal discussion, please contact Amy Keane via [email protected]

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [email protected].

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Apply Now

Refine Your Search

call centre work from home jobs in liverpool l9

Customer Service Advisor

Customer Service Advisor

Trainee Mortgage Adviser

Operational Support Officer

Weekend Customer Service Advisor

Switchboard operative

Debt Recovery Agent

Customer Banking Agent

Caseworker - Liverpool

Call Handler

Customer Service Advisor

Customer Service Advisor - Evenings

Customer Service Advisor - Weekends

Part-Time Customer Advisor

CSC Advisor

Customer Advisor

Prison Employment Lead

Senior Administrative Officer - Electronic Monitoring

Customer Service Advisor

Business Administrator - Programmes

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