This role is responsible for providing advice and guidance on escalated, complex or sensitive ER cases, proactively managing them to completion in line with Company policy and current employment law. The Senior ER Adviser provides oversight, coaching and advice to the ER Adviser and wider People team where required. They will collaborate on the design and the delivery of toolkits and process training to develop the ER capability of people leaders and the People team, establish and maintain relationships with stakeholders, and increase ER visibility and awareness throughout the wider business.
This role will collaborate in the review, re-design and ongoing maintenance of the Employee Relations and People Coordination process suite, focussing on delivering excellent employee experience through efficient ways of working. They will be responsible for the accurate collation and interpretation of ER data, working with the Senior Employee Relations Partner and People Partners to advise on and monitor appropriate actions plans as a result.
A broad and current knowledge of employment law practices is key, as well as the ability to communicate complex information in an understandable and succinct way. The Senior ER Adviser will balance best practice with the need to support sound business decisions, ensuring all implications are considered whilst influencing and supporting managers on a specific course of action.
Key Accountabilities:
- Provide ER support, advice and proactive management to the wider business, particularly with complex, sensitive or escalated cases
- Provide oversight, coaching and advice to the ER Adviser and wider People team/business where required
- Leading on the creation, maintenance and distribution of People Leader Toolkits, aligned to processes and policies
- Leading on the design and delivery of people leader ER process training
- Collaboration in ensuring all ER/Coordination processes are documented and maintained in line with the company controls framework and policies
- Collaboration with the People Systems and MI Manager on establishing automation for ER processes and data
- Regular review and interpretation of ER data for trends or issues, creating action recommendations as a result
- Collection and provision of ER data to Senior Employee Relations Partner for monthly Board report
- Support in the maintenance of People policies and associated documents and timely updates in line with employment legislation changes.
- Support with processing of Data Subject Access Requests as required
- Support with the processing and maintenance of Visa Sponsorship licence and related queries and cases
- Support in producing data for Conduct Rules and non-financial misconduct submissions and any other compliance or audit requirements
- Ensure ongoing compliance of GDPR/Data Collection disposal within ER
- Readily engage with conflict resolution options such as escalating requests for mediation support effectively
- Maintain knowledge and understanding of changing ER legislation, sharing and communicating changes with the wider team and business
- Providing support to ad hoc People projects and tasks as required.
- Support with ad hoc people related projects to drive improved engagement across the business where possible.
Key Competencies:
- Organisation, prioritisation and time management
- Excellent verbal and written communication skills at all levels
- Up to date knowledge of employment law practices
- Coaching and advisory skills
- Influencing and questioning techniques
- Risk assessment skills
- Ability to appropriately contribute and collaborate as part of a team
- Data interpretation and analysis skills
- End to end process efficiency
- Process documentation skills
- Report writing skills.
Knowledge and Experience:
- Strong and demonstrable Employee Relations experience
- Experience of working within a similar role, specifically at a senior advisory level
- Experience of working within a similar and regulated environment
- CIPD/ other relevant HR qualification preferred.
Values and Behaviours:
- Positively demonstrate the Nucleus values and behaviours
- Ensure compliance with Code of Conduct and Consumer Duty at all times
A little about us
We’re the Nucleus Financial Platforms group and we help make retirement more rewarding.
People come first - whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too.
Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.
Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work.
Are we a perfect match?
Inclusion and diversity at Nucleus
As with most things in life, who cares, wins. We really care about inclusion.
For us it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector.
More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.
At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.
If you’d like to find out more about us or the role, get in touch with Hannah in our People team.
