Change analyst Work, Jobs in Llandaff, Crf (with Salaries)

Consumer Support Analyst
LexisNexis Risk Solutions —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
6h
Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
6h
Credit Risk Analyst
DS Smith —Caerphilly
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Bachelor's degree
- Employee assistance programme
- Employee discount
1d
Regulatory Reporting Analyst
Legal & General Investment Management —Cardiff
- Microsoft Excel
- Financial services
- Communication skills
- Employee discount
5d
Discovery Analyst
Legal & General Investment Management —Cardiff
- Analysis skills
- Continuous improvement
- Agile
- Employee discount
7d
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
Data Analyst (Analytics Engineer)
Legal & General Investment Management —Cardiff
- Azure
- SQL
- AWS
- Employee discount
4d
Business Analyst
Delt Shared Services —Weston-super-Mare
- From £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
1d
EMEA Service Desk Analyst
QuidelOrtho —Pencoed
- Full-time
- Microsoft Outlook
- Windows
- Scripting
- Employee assistance programme
- Gym membership
11h
Senior Digital Business Analyst
Capgemini —Cardiff
- Hybrid work
- Agile
- IT
- Communication skills
Regulatory Reporting Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Microsoft Excel
- Financial services
- Communication skills
- Employee discount
Quick apply
5d
Discovery Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Employee discount
Quick apply
7d
Business Analyst
Scrumconnect Consulting —Bridgend
- £55,000 a year
- Analysis skills
- Agile
- Communication skills
Staff Pricing Analyst
Confused.com —Cardiff
- Full-time
- Hybrid work
- Python
- Work from home
- Employee assistance programme
Quick apply
Senior Pricing Analyst
Admiral —Cardiff
- SQL
- Python
- Annual leave
1d
Senior Finance Analyst
Legal & General Investment Management —Cardiff
- Accounting
- IT
- Employee discount
2d
CIM Technician
Vishay —Newport
- Computer literacy
- Organisational skills
- Agile
Apprentice Planner
Mears Group —Caerphilly
- £8.00 - £12.71 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
9d
Platform Specialist
Legal & General Investment Management —Cardiff
- SQL
- Employee discount
Senior Finance Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Accounting
- IT
- Employee discount
Quick apply
2d

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change analyst jobs near llandaff, crf

Consumer Support Analyst

LexisNexis Risk Solutions -
Cardiff

Apply Now

Job details

Full-time
6 hours ago

Qualifications

Customer service
Windows
Communication skills

Full job description

Are you passionate about helping people and solving problems in a fast-paced, customer-focused environment?

Do you enjoy working with data, processes, and people to deliver accurate, timely outcomes?

About the Business

At LexisNexis Risk Solutions, we help our clients manage customer identity, identify and combat fraud, assess risk and prevent money laundering and terrorist financing. Our aim is to facilitate safer financial transactions by helping clients to assess and manage relationship risk. Cutting-edge technology and information solutions allow us to achieve these goals. Our proprietary big data platform supports local and global businesses in evaluating the risk associated with potential and existing customers. Worldwide risk data allows clients to flag and manage risks presented by individuals and businesses.

About our Team

Our Cardiff-based team provides consumer support for Crediva, Consumer Rights, and UK Insurance. As the first point of contact for our customers, we play a critical role in creating a positive first impression. We manage data queries and requests under GDPR, ensuring all queries are ticketed, investigated, and escalated as needed. Our team coordinates with multiple key stakeholders daily, driving change and enhancing our ways of working.

About the Role

As a Consumer Support Analyst, you will be the first point of contact for consumers, providing support, understanding their concerns, and ensuring issues are resolved effectively. You will manage case processes from start to finish, working within defined service levels and collaborating with colleagues to deliver a high-quality service. This role focuses on accuracy, organisation, and delivering clear, professional communication.

Responsibilities

Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’s
Creating, maintaining, and updating appropriate internal documentation
Ensuring the tickets are worked through to satisfactory conclusion and within SLA
Track and respond to consumer rights related requests within specific SLAs
Subject Access Requests
Investigating and resolving data enquiries
Applying Notice of Corrections
Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues
Perform any other tasks assigned

Requirements

Great customer service and admin skills and a passion for developing and maintaining relationships
Used to working in a KPI/SLA driven environment
Experience within Regulated Services industry
Able to work independently and in a team environment
MS Windows operating systems and office applications
Understanding of GDPR requirements
Ability to understand consumer needs and ask effective questions
Strong attention to detail and clear written communication skills

Risk benefit statement
Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Refine Your Search

change analyst jobs in llandaff, crf

Consumer Support Analyst

Consumer Support Analyst

Credit Risk Analyst

Regulatory Reporting Analyst

Discovery Analyst

External Identity Support Analyst (Cardiff)

Data Analyst (Analytics Engineer)

Business Analyst

EMEA Service Desk Analyst

Senior Digital Business Analyst

Regulatory Reporting Analyst

Discovery Analyst

Business Analyst

Staff Pricing Analyst

Senior Pricing Analyst

Senior Finance Analyst

CIM Technician

Apprentice Planner

Platform Specialist

Senior Finance Analyst

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