Amman Tawe Partnership
PLEASE NOTE WHILST PRIMARILY SITUATED IN CROSSHANDS, YOU WILL ALSO BE REQUIRED TO COVER OUR OTHER SITES.
JOB DESCRIPTION
JOB TITLE: RECEPTIONIST
REPORTS TO: PRACTICE MANAGER
HOURS: 30.5 hours
Job summary:
The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Reception Duties:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Greeting patients via reception and telephone professionally and politely.
- Cover all reception duties as necessary
- Process requests for on the day and future appointments, from patients by telephone, online, email and in person ensuring patients are directed to the appropriate healthcare professional
- Maintaining and monitoring the practice appointments system
- Have working knowledge of telephone system during and after hours
- Arranging Interpreters as and when needed to support our patients.
- Liaison between patients/outside agencies and clinicians.
- Supporting Clinical staff as and when needed
- Accept and produce receipts for private work payments
- Reiterate test results to patients where appropriate
- Processing and distributing incoming (and outgoing) mail
- Process administrative queries and requests from patients, other primary care providers, secondary care providers, Voluntary sector and public sector
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Complete tasks as set by clinical staff members via the clinical system
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, faxing, photocopying and scanning
- Registrations of new patients – computer data entry and medical records
- Process patients’ changes of address – computer data and medical records (have knowledge of practice area)
- Ordering, re-ordering and monitoring of stationery and other supplies
- Provision of refreshments for staff and visitors as required; washing dishes and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Any other tasks allocated by Management.
Confidentiality:
Patients entrust us with sensitive information in confidence. All staff must respect privacy and treat all patient, staff, and business-related information as strictly confidential. Information should only be shared with authorised individuals in line with practice policies on data protection.
Health & Safety:
Staff are responsible for maintaining health, safety, and hygiene in accordance with practice policies. This includes using security systems, managing risks, attending training, following infection control procedures, reporting hazards, and safeguarding children.
Equality & Diversity:
Staff must uphold the rights and dignity of patients, carers, and colleagues by respecting their beliefs, privacy, and individual needs, and by acting in a welcoming, non-judgmental manner in line with legal and practice standards.
Personal/Professional Development:
Staff are expected to engage in ongoing training and annual performance reviews, take ownership of their development, and support colleagues by sharing knowledge and skills.
Quality:
Staff should maintain and improve quality by monitoring performance, managing risks, contributing to team improvement, collaborating with external agencies, and managing their workload effectively.
Communication:
Effective communication with patients, carers, and team members is essential. Staff should also accommodate alternative communication needs where necessary.
Service Implementation:
Staff must apply practice policies and participate in discussions and audits to support service delivery and continuous improvement.
The individual will be expected to work across all Amman Tawe Partnership sites, as and when needed.
Rate of pay will increase after successful probation period.
Job Types: Part-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Work Location: In person
