Crm manager Work, Jobs in Llandough, Vgl (with Salaries)

Senior CRM Manager
Admiral —Cardiff
- Hybrid work
- Sales
- Customer service
- SQL
- Annual leave
12d
Global Marketing Manager
PCI Pharma Services —Tredegar
- Full-time
- Remote
- Marketing
- Project management
- Bachelor's degree
3h
Senior Marketing Manager
The Game Collection —Swansea
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Marketing
- Project management
- Scripting
- Employee discount
- Life insurance
Quick apply
Client Account Manager
MacroActive —Cardiff
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Leadership
- Communication skills
Quick apply
7d
Digital Marketing Trainee
GPS Financial —Cardiff
- From £25,877 a year
- Full-time
- CRM software
- Social media management
- English
- Free parking
Quick apply
2d
Account Manager II
Ecolab Inc. —Llantrisant
- Full-time
- Oracle
- Sales
- Customer service
New Business Account Manager
ROCK Professional Services —Bridgend
- £30,000 - £42,000 a year
- Full-time
- Hybrid work
- CRM software
- Azure
- Sales
- Annual leave
- Employee assistance programme
Marketing Executive
iCoTech Services —Cardiff
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Bachelor's degree
- Communication skills
Quick apply
1d
Channel Marketing Manager
Bonnie Rogues —Swansea
- £28,000 a year
- Full-time
- Sales
- In-person
- Employee discount
- Sick pay
Quick apply
3d
Account Manager
Wilmington plc —Cardiff
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- IT
- In-person
- Annual leave
- Employee discount
2d
Senior Account Manager
Walker & Sloan —Cardiff
- £30,000 - £40,000 a year
- Full-time
Internal Sales Executive
SIG Plc —Cardiff
- Sales
- IT
- Communication skills
- Employee discount
- Life insurance
3d
Digital Marketing Manager
Pryme Financials Ltd —Newport
- Marketing
- Master's degree
- Analysis skills
ICC Wales - Assistant Association Sales Manager
The Celtic Collection —Newport
- Full-time
- Hospitality
- Sales
- Presentation skills
- Employee discount
6d
Graduate SaaS Marketing Executive
Hoowla —Swansea
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Social media management
- English
- In-person
Quick apply

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Senior CRM Manager

Admiral -
Cardiff

Apply Now

Job details

12 days ago

Benefits

Annual leave

Qualifications

Salesforce Marketing Cloud
Sales
Customer service
SQL
Continuous improvement
Customer relationship management
Communication skills
Marketing

Full job description

Cardiff

Who are we?

Admiral Business sit within the Admiral Group, and are the experts in business insurance, offering SME insurance for tradespeople, professionals, and couriers. They build products and services that put their customers’ first, combining agility with reliability to deliver innovative products and superior customer experience to the under-served SME market across the UK.

About the role

As Senior CRM Manager, you’ll own our CRM strategy across the full customer lifecycle, from acquisition and onboarding to retention and winback. You’ll be responsible for shaping and executing a data-driven, cross-channel CRM programme that drives engagement, loyalty, and commercial performance.

This is a high-impact, hybrid role: you’ll help define the strategy and vision for CRM, but also be hands-on in building, optimising, and analysing journeys yourself within Salesforce Marketing Cloud. We’re looking for someone ambitious: a strategic thinker who thrives on delivery and isn’t afraid to experiment to make things better.

Key Responsibilities

Develop and implement a cross-channel CRM strategy that connects online and offline touchpoints, collaborating closely with sales, customer service and product teams to influence processes and ensure a seamless customer experience.
Build and optimise automated customer journeys, triggered communications, and nurture flows across email, SMS, WhatsApp, phone and other key channels.
Deeply understand our customer base and behaviours to drive segmentation, personalisation, and testing strategies that maximise engagement and conversion.
Translate CRM data and performance metrics into actionable insight, using analytics to interrogate customer behaviour and continually improve campaign and channel performance.
Define, track, and report on CRM KPIs (open rates, CTR, conversions, retention, product penetration, persistency etc.), clearly linking marketing activity to commercial and customer outcomes.
Partner with Growth, Product, and Customer Service teams to ensure consistent, on-brand messaging and a joined-up customer experience across all touchpoints.
Champion data quality, compliance, and governance, ensuring all CRM activity meets GDPR and consent management standards.
Manage and mentor a CRM Manager, fostering a test-and-learn culture that encourages innovation and continuous improvement.

About You

Essential Experience

Expertise in Salesforce Marketing Cloud including journey builder, automation, segmentation, and reporting.
Experience building SQL to build targeting segments.
Proven experience leading CRM or lifecycle marketing in a fast-paced, customer oriented and data-led business.
Strong background in cross-channel CRM development, with hands-on experience integrating CRM with offline sales and customer service operations.
A data-driven and analytical mindset, confident using data to interrogate performance, test hypotheses, and inform strategy.
Excellent communication skills, with the ability to write and edit clear, engaging customer messaging that drives response and retention.
Strong commercial acumen and an ability to connect marketing activity to customer and business outcomes.
Comfortable managing budgets, testing roadmaps, and senior stakeholders in a dynamic, growth-oriented environment.
A proactive, curious, and ambitious approach, motivated by building something new, improving continuously, and delivering real impact.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email [email protected] or contact us on 07502 959750. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

#LI-Pioneer #LI-DC1

Apply Now

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crm manager jobs in llandough, vgl

Senior CRM Manager

Global Marketing Manager

Senior Marketing Manager

Client Account Manager

Digital Marketing Trainee

Account Manager II

New Business Account Manager

Marketing Executive

Channel Marketing Manager

Account Manager

Senior Account Manager

Internal Sales Executive

Digital Marketing Manager

ICC Wales - Assistant Association Sales Manager

Graduate SaaS Marketing Executive

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