Customer support & client services managers Work, Jobs in Llangollen, Den (with Salaries)

Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
10d
Head of Owner Success
Sykes Holiday Cottages —Chester
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
Quick apply
Customer Service Supervisor
Breedon Group plc —Wrexham
- Full-time
- Customer service
- Driving
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
1d
Senior Complaint Officer
Shropshire Council —Shrewsbury
- £39,862 - £44,075 a year
- Customer service
- IT
12d
Customer Service Supervisor
LKQ Corporation —Chester
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Client Relationship Manager - North
Quilter —Chester
- Full-time
- Hybrid work
- Management
- Travel
- Mentoring
5d

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customer support & client services managers jobs near llangollen, den

Customer Service / Call Centre Team Leader

Barbon Group Ltd. -
Chester

Quick apply

Job details

10 days ago

Qualifications

Management
Supervising experience
Leadership
Communication skills

Full job description

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Work Location: In person

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customer support & client services managers jobs in llangollen, den

Customer Service / Call Centre Team Leader

Head of Owner Success

Customer Service Supervisor

Senior Complaint Officer

Customer Service Supervisor

Client Relationship Manager - North

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