process lead Work, Jobs in llanishen, crf (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
10d
Welsh Language Development Tutor
The Open University —Cardiff
- £47,389 - £56,535 a year
- Part-time
- Hybrid work
- Bilingual
- English
- University
Programme Lead (Casework)
Oasis Cardiff —Cardiff
- £30,900 - £32,000 a year
- Organisational skills
- In-person
- Leadership
Quick apply
5d
Tai Ffres Neighbourhood Coach & General Needs Neighbourhood Officer (Shared Role)
United Welsh —Tongwynlais
- £39,200.26 a year
- Full-time
- Microsoft Office
- Travel
- Contracts
6d
Education Centre Supervisor
Explore Learning —Cardiff
- From £27,000 a year
- Full-time
- English
- Employee discount
- Referral programme
5d
Continuous Improvement Lead
Safran —Cwmbran
- Full-time
- Continuous improvement
- Leadership
11d
IT Support Team Leader
Drive Ltd —Nantgarw
- £33,610.75 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- IT
- Free parking
- Employee discount
Quick apply
6d
Quality Improvement Lead
Cytiva —Cardiff
- Full-time
- Engineering
- No degree
3d
Operations Delivery Manager
Network Rail —Cardiff
- £43,588 - £57,464 a year
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
3d
Industrial Process APQP Lead
Safran —Cwmbran
- Full-time
- Engineering
- Analysis skills
- Leadership
Workforce Development Lead (Administrative & Support Services)
Health Education and Improvement Wales —Nantgarw
- £58,379 - £65,723 a year
- Part-time
- English
- Leadership
2d
People Partner (Change and Organisational Development)
Admiral —Cardiff
- Annual leave
11d
HR Advisor
RF Brookes —Rogerstone
- Human resources
Quick apply
5d
New Business Manager
Brakes —Cardiff
- Up to £48,000 a year
- Full-time
- Microsoft Powerpoint
- Communication skills
- Negotiation
- Employee discount
11d
Medical Devices Lead
Spire Healthcare —Cardiff
- Part-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Free parking
- Annual leave
Operational Lead - Projects
Marshall of Cambridge (Holdings) Limited —Merthyr Tydfil
- Up to £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Depot Manager
PHOENIX Healthcare Distribution Limited —Cardiff
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Shift Lead
B&Q —Newport
- £27,709.50 a year
- Full-time
- Employee assistance programme
- Employee discount
10d
Library Enquiry Services Manager - HEO
Welsh Assembly Government Communication Centre Home —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Travel
- Computer networking
5d
Programme Management Office (PMO) Co-ordinator (SRS)
Cardiff Metropolitan University —Cardiff
- £35,608 - £38,784 a year
- Full-time
- Microsoft Office
- Administrative experience
- Project management
6d

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process lead jobs near llanishen, crf

Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

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Job details

Full-time
£50,129 - £57,365 a year
10 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

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Refine Your Search

process lead jobs in llanishen, crf

Ombudsman and Complex Complaints Lead

Welsh Language Development Tutor

Programme Lead (Casework)

Tai Ffres Neighbourhood Coach & General Needs Neighbourhood Officer (Shared Role)

Education Centre Supervisor

Continuous Improvement Lead

IT Support Team Leader

Quality Improvement Lead

Operations Delivery Manager

Industrial Process APQP Lead

Workforce Development Lead (Administrative & Support Services)

People Partner (Change and Organisational Development)

HR Advisor

New Business Manager

Medical Devices Lead

Operational Lead - Projects

Depot Manager

Shift Lead

Library Enquiry Services Manager - HEO

Programme Management Office (PMO) Co-ordinator (SRS)

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