Customer service advisor Work, Jobs in Llanrwst, Gwn (with Salaries)

Customer service advisor
Hoya Vision Care —Clwyd
- Computer skills
- Communication skills
- Free parking
Quick apply
2d
Client Services Assistant
Gaming Laboratories International —Bangor
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Representative - Bangor
Enterprise Mobility —Bangor
- £12.71 an hour
- Weekend availability
- Customer service
- Communication skills
Sales & Customer Support Administrator
Workplace Worksafe —Rhuthun
- £12.21 an hour
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
Customer Services Advisor
Halfords —Bangor
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Customer Care Assistant
West End Dental Group —Colwyn Bay
- £12 an hour
- Customer service
- Microsoft Office
- Patient care
Customer Service Representative
NFU Mutual Agency —Llandudno
- £25,000 a year
- Full-time
- IT
- Communication skills
18h

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Customer service advisor

Hoya Vision Care -
Clwyd

Quick apply

Job details

2 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Canteen
Company events
Private medical insurance
On-site parking

Qualifications

Computer skills
Communication skills

Full job description

What we're looking for

We're looking for someone who genuinely enjoys delivering outstanding customer service and takes pride in doing a great job.

The Role

As a Customer Service Advisor, your responsibilities will include:

To ensure KPI for incoming calls is reached
Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively and accurately to opticians
To answer technical questions relating to dispensing of optical lens.
Communicate product/service/promotions prior to launch
Ensure that all orders are input on the same day as received
Through Pro-active retention calls to actively encourage non active customers/potential customers to begin spending with Hoya
Proactively keep up to date with both the Hoya and competitor product and service offer
To provide support with order entry of Glazed work/ Faxed orders/ Returns

About You

We're looking for a positive and customer-focused individual who can build strong relationships and thrive as part of a team. Ideally, you will have:

Excellent telephone manner
Experience of dealing with Customers
Experience of problem solving
Basic computer skills
Flexibility
Excellent written and oral communication skills
Strong organisational ability
Focused, self-motivated and pro-active
Willingness to go “the extra mile”
Willingness to learn new skills
Team working

What We Offer

Company pension scheme
Life assurance
Private medical insurance
Ongoing training and development opportunities
On-site canteen
Employee rewards and discount schemes
Cycle to Work scheme
Company social events
Free on-site parking

Interested? We'd love to hear from you. Apply today by submitting your CV and take the next step in your customer service career

Driven by a passion for partnership as well as innovation, HOYA has been a partner to Eye Care Professionals for over 75 years, enabling them to give people the greatest gift, the gift of vision. We provide Eye Care Professionals with the lenses, consultation solutions and other services that help them to develop their practice while changing the way people see the world. We see them as visionaries, and everything we do is for them. Founded in Japan in 1941, today, HOYA has a presence in over 80 countries across the globe.

HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.

HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient’s life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.

We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It’s a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.

We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.

Quick apply

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