About Us
The Royal Victoria Hotel is a busy 104-bedroom hotel uniquely located at the foot of Yr Wyddfa (Snowdon) within Eryri National Park, set in 30 acres of private gardens and woodland in the beautiful village of Llanberis.
Our hotel features an AA Rosette restaurant, a popular dining and bar operation, and an award-winning wedding and events venue. Our team members are key to our success, and we are proud to employ many long-serving staff.
About the Role
We are seeking an experienced, passionate and commercially minded Deputy General Manager to support the day-to-day operation of our busy hotel. This is an exciting opportunity for a hands-on hospitality professional who thrives in a fast-paced environment and is committed to delivering exceptional guest experiences while driving business performance.
Working closely with the General Manager, you will provide leadership across all departments, ensuring the hotel operates efficiently, profitably and to the highest standards. In the absence of the General Manager, you will assume full responsibility for the hotel.
Key Responsibilities
Support the overall management and operation of the hotel.
Lead and inspire departmental managers and teams to achieve operational excellence.
Ensure exceptional guest satisfaction and service standards throughout the property.
Oversee accommodation, housekeeping, food and beverage, conferences, events and public areas.
Drive revenue growth across bedrooms, restaurant, bar, weddings and conference business.
Monitor labour costs, departmental budgets, stock control and financial performance.
Support the successful delivery of weddings, conferences, banquets and private functions.
Handle guest feedback and complaints professionally, ensuring prompt resolution.
Promote a positive culture focused on teamwork, accountability and customer service.
Ensure compliance with all Health & Safety, Food Safety, Licensing and employment legislation.
Act as Duty Manager as part of the management rota, including evenings, weekends and bank holidays.
About You
We are looking for someone who has:
Previous experience in a senior hotel management role, ideally as a Deputy General Manager, Operations Manager or Hotel Manager.
Strong leadership and people management skills with the ability to motivate and develop teams.
Excellent knowledge of hotel operations, including rooms, housekeeping, food & beverage and events.
Strong commercial awareness with experience managing budgets, costs and revenue.
Exceptional customer service and communication skills.
The ability to make sound decisions under pressure and resolve issues effectively.
A proactive, hands-on approach with a passion for hospitality.
What We Offer
Competitive salary package.
Company benefits and staff discounts.
Career development and progression opportunities.
A supportive and professional working environment.
The opportunity to play a key role in the success and growth of the business.
Apply Now
If you are an ambitious hospitality professional looking to take the next step in your career, we would love to hear from you.
To apply, please submit your CV and a covering letter outlining your suitability for the role.
Due to the rural location, the ability to drive or have access to private transport is essential.
Pay: Up to £40,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
Application question(s):
- Do you drive or have access to private transport?
Work Location: In person
