About Us
We are a values-driven business operating in the fast-paced and rewarding world of industrial software, supporting manufacturing and energy organisations globally.
We care deeply about staff wellbeing, collaboration and delivering excellence to our customers. We are now looking for a confident, organised and proactive Administration Professional to become a key part of our team.
About the Role
This is not a “back-office only” admin role.
We are looking for someone who enjoys being at the centre of activity, someone who thrives on communication, keeps things running smoothly, and takes pride in being the organisational backbone of a growing business.
You will work closely with colleagues across departments (including international teams), support customers over the phone, and ensure that planning, documentation and office operations are managed efficiently and professionally.
If you are outgoing, confident on the phone, naturally organised and enjoy juggling multiple priorities , this could be an excellent fit.
Key Responsibilities
- Preparing and managing customer documentation with precision and accuracy.
- Acting as a first point of contact for telephone-based customer enquiries, confidently identifying needs and directing queries appropriately.
- Coordinating with internal teams to support planning, forecasting and operational activities.
- Ensuring order-related processes are accurate, compliant and completed on time.
- Managing general office administration procedures and improving processes where appropriate.
- Overseeing day-to-day office management including ordering supplies, arranging maintenance, welcoming guests and liaising with suppliers.
- Providing high-level administrative support to the Managing Director.
- Contributing actively in team meetings, sharing ideas and identifying improvements.
- Supporting colleagues with ad-hoc administrative tasks as required.
What We’re Looking For
We’re looking for someone who:
- Is naturally organised and enjoys planning ahead.
- Thrives in a busy environment and can manage multiple priorities calmly.
- Is confident and engaging on the phone.
- Takes ownership and works proactively rather than reactively.
- Has strong attention to detail and maintains high standards.
- Communicates clearly and professionally (written and verbal).
- Brings positive energy and contributes to a collaborative team culture.
- Demonstrates flexibility, resilience and empathy.
Skills & Experience
- Previous administration experience (minimum 3–5 years preferred).
- Strong Microsoft Office skills.
- Experience using CRM systems and accounting software (e.g. Xero).
- Proven customer service experience.
- Experience supporting senior leadership is desirable.
Benefits
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sick pay
Additional Information
This is an office-based role in Pencoed (CF35 5LJ). Candidates must be able to reliably commute or plan to relocate prior to starting.
This role is 20 hours per week, Monday to Thursday only. Salary is prorata.
Job Type: Part-time
Benefits:
- Company pension
- On-site parking
Work Location: In person
Job Types: Permanent, Full-time
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Pencoed CF35 5LJ: reliably commute or plan to relocate before starting work (required)
Experience:
- Microsoft Office: 5 years (preferred)
- Administrative: 5 years (required)
- Customer service: 5 years (required)
Work Location: In person
