Hotel receptionist Work, Jobs in Llansamlet, Swa (with Salaries)

Hotel Receptionist
The Dragon Hotel Swansea —Swansea
- £12.71 - £13.31 an hour
- 8 hour shift
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
10d
Hotel Night Guest Service Assistant
The Dragon Hotel Swansea —Swansea
- £13.21 an hour
- Night shift
- Hospitality
- Microsoft Excel
- Customer service
Quick apply
4d
Casual Front Office Associate
Delta Hotels by Marriott Swansea —Swansea
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
12d
Nights Front Office Associate
Delta Hotels by Marriott Swansea —Swansea
- Full-time
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
12d
Senior Hotel Receptionist/Administrator - Guest Operations Lead
Olive Tapas and Wine Bar —Swansea
- From £24,784 a year
- Part-time
- Hospitality
- English
- Microsoft Office
- Free parking
Quick apply

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Hotel Receptionist

The Dragon Hotel Swansea
Swansea

Quick apply

Job details

Zero hours contract
£12.71 - £13.31 an hour
10 days ago

Benefits

Free parking
On-site gym
Discounted or free food
Employee discount
On-site parking

Qualifications

Hospitality
Customer service
Front desk
Guest services
Communication skills
Hotel experience

Full job description

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About the role:-
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Create reservations

About You:-
- Experience in a similar or front facing customer service role with an outgoing and bubbly personality
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
- High attention to detail and accuracy – great at managing one’s own time
- Experience with hotel reservations software, like Room Master, Booking.com, Expedia etc. (Not essential as full training is provided).
- Understanding of how travel planning websites operate, like Booking and TripAdvisor

Job Type: Zero hours contract

Benefits:

Employee discount
Free parking
On-site parking

Schedule:

8 hour shift

Ability to commute/relocate:

Swansea SA1 5LS: reliably commute or plan to relocate before starting work (preferred)

Experience:

Hospitality: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Reference ID: R3009

Benefits:

Discounted or free food
Employee discount
On-site parking

Schedule:

8 hour shift
Day shift

Work Location: In person

Pay: £12.71-£13.31 per hour

Benefits:

Discounted or free food
Employee discount
Free parking
On-site gym
On-site parking

Experience:

reception : 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

hotel receptionist jobs in llansamlet, swa

Hotel Receptionist

Hotel Night Guest Service Assistant

Casual Front Office Associate

Nights Front Office Associate

Senior Hotel Receptionist/Administrator - Guest Operations Lead

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