Are you an enthusiastic team player looking for an exciting career that includes a great pension and annual leave package?
Then come and join our Isca Medical team and be a Care Navigator!
The role requires a self-motivated, disciplined individual to assist with the day to day smooth running of the practice. The post is 35 hours per week.
The chosen candidate must have excellent interpersonal skills, be a superb communicator both written and verbally and be flexible and adaptable in their approach to work within the team. They will have a real focus on service and quality with an eye for detail and accuracy.
The successful candidate will be working with the public face to face and over the telephone to provide a high level of care and customer service to patients by booking appointments, dealing with general enquiries and navigating to appropriate services. Candidates will also provide administrative support to clinical colleagues. The ability to speak Welsh would be advantageous but not essential. They will receive 30 days’ annual leave and additional bank holidays per annum and inclusion into the NHS Pension Scheme.
Isca Medical Centre is a supportive, friendly practice who champions our staff. We are a well-established, progressive and friendly practice located in Caerleon with a branch surgery in Ponthir and has approximately 9600 patients.
The main practice is situated within the beautiful Roman village of Caerleon with nearby access to the M4 and many local amenities. We are a modern, forward thinking Practice committed to the continued development of our staff.
If you are interested in applying for this post, please submit an application cover letter and up to date CV to Miss Hayley Ruddock Office Manager, clearly stating why you feel you would be the suitable candidate. Please outline how your experience working with the public to-date is aligned to the expectations and requirements of this post.
All applications for this post need to be submitted by Friday 31st July 2026. Any applications received after this date may not be considered. Suitable applicants for interview will be notified via telephone call or email by the practice, so please ensure you provide appropriate contact telephone numbers and email address. You are required to be available for interview at short notice.
The practice reserves the right to withdraw this vacancy at any time or to close the advertised post earlier than advertised, should it wish to do so. Previous applicants need not apply.
In the event of a high volume of application forms, although all will be considered, we regret that the practice will be unable to respond to all unsuccessful applicants.
Job Type / Category
The post is for one position, working 35 hours per week, on a shift pattern operating between 8:00 am and 6:30 pm.
Required Education, Skills and Qualifications
Previous customer service experience is essential and primary care experience would be an advantage but not necessary, as full in-house training will be provided for the successful candidate. Additionally, further external training will be given as and when deemed appropriate and available. Good customer service and computer skills are required and front-facing experience working with the public is essential.
Job Type: Permanent
Hours: 35 hours a week
Listed building with beautiful garden surroundings
Modern facilities
Attractive uniform
Work Remotely
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Newport NP18 1AZ: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
