Valley Vets has been providing high standard, veterinary care for over six decades but at no point have we stopped progressing and improving. Every one of our team appreciates the love that our clients have for their pets and that is why it is important for us to earn their trust by providing the best possible care when they need it.
Our veterinary receptionists play an essential role within the practice, and it’s safe to say no two days are the same. You will often be the first face our clients and their pets will see on arrival, and the last when leaving.
The successful candidate should be able to demonstrate that they have strong organisational skills with the ability to multitask whilst maintaining a professional and efficient service throughout. You must be a natural communicator to fully engage and understand the needs of our clients and pets who at times, will be experiencing many different emotions during their visit.
Location: Cardiff – Gwaelod-Y-Garth (CF15 9AA)
Average Hours per Week: 37.25
Contract: Permanent, Full-Time
Working Pattern: Monday-Friday (35hrs). 4 day week with rota'd Tuesday off. Working shifts 07:00-16:45 / 08:00-17:45 / 09:00-18:45. Includes 1 in 4 Sundays (9hrs) 08:00-18:00 and 2x bank holidays as per rota.
Salary: £13.21 per hour
Place of work: You will be based at Valley Veterinary Hospital (CF15 9AA)
Employee Benefits:
- Holiday entitlement is 6 weeks per annum pro rata (including bank holidays) with a ‘Buy or Sell’ scheme available
- Sick Pay Allowance
- Workplace pension scheme
- Staff pet discount
- CPD (Continuing Professional Development) Allowance
- Enhanced maternity and paternity leave
- Wellbeing support
- Cycle to Work Scheme
- Expenses towards uniform
- Healthshield Scheme - helps towards everyday health needs by providing cashback for treatment such as dental, optical and physiotherapy costs as well as offering wellness services such as access to GP Anytime and our Employee Assistance Programme which provides a minimum of 8 free counselling sessions per policy year.
- Private Health Care Insurance (optional)
Responsibilities will include but not be limited to:
- Greeting clients and their pets on arrival to the practice.
- Answer telephone calls, book appointments, process payments and issue invoices
- Manage the booking system and liaise with your team to suitably accommodate emergencies
- Adhering to strict GDPR policies
- Dispensing of prescribed medication with appropriate training
- Keep front of house, dispensary and consult rooms clean and presentable at all times
- Ensure all consult rooms are suitably stocked with essential equipment and materials
- Handling of client queries in professional manner, face-to-face, over the phone or by email
- Ensuring good communication between front desk and clinical team
- Alert the veterinary surgeon and/or veterinary nurse to any emergencies that arise
- Complete any necessary paperwork, scan and attach to the relevant client files. This is includes signed consent for treatment, clinical documentation and insurance forms
- Emailing case reports/histories to referral practices
- Managing the float, taking payments and completing the financial day book
- Processing direct insurance claim agreements
- Providing information on our Pet Health Club and registering new clients
- Other duties as and when necessary
Qualifications
- Strong organizational skills
- Previous experience in a veterinary setting (Desirable)
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks efficiently
- Proficient in handling administrative duties and client interactions
- Knowledge of veterinary terminology and practices (Desirable)
Additional Information:
Valley Vets is a veterinary group based in South Wales which is part of a bigger group VetPartners Ltd.
This is an opportunity to join a team that also supports around 40 practices across South Wales.
Job Types: Full-time, Permanent
Pay: From £25,587.77 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Health & wellbeing programme
- Sick pay
Experience:
- Veterinary: 1 year (preferred)
- Customer service: 2 years (preferred)
- Reception: 2 years (preferred)
Work Location: In person
