Technical account Work, Jobs in Llanwern, Nwp (with Salaries)

IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
2h
Technical Account Manager
Ignitec Ltd —Bristol
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Presentation skills
- Free parking
Quick apply
7d
Financial Accountant
NoteMachine UK Ltd —Crickhowell
- Up to £50,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
- Flexitime
- Work from home
Quick apply
Project Manager
Mitel —Caldicot
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Technical Support Engineer
Veezu —Cardiff
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
Audit and Accounts Trainee
Kilsby Williams Chartered Accountants —Newport
- Accounting
- Tax experience
SEO & GEO Account Manager
Future Publishing —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Referral programme
Quick apply
9d
Telecoms Technical Specialist - Sites
National Grid Electricity Distribution —Bristol
- £63,949 a year
- Hybrid work
- Travel
- Free parking
- Annual leave
Quick apply
9d
Trainee Paraplanner
Churchill Investments PLC —Winscombe
- £28,000 - £32,000 a year
- Full-time
- English
- Analysis skills
- Mentoring
- Free parking
Quick apply
3d
Inside Sales Representative
729 Crane Process Flow Technologies Ltd. UK —Cwmbran
- Full-time
- Sales
- Customer service
- Bachelor's degree
Developer & Systems Support Engineer
TC Group —Bristol
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Microsoft Office
- Annual leave
Quick apply
7d
IT Support Engineer
Veezu —Cardiff
- Full-time
- English
- Windows
- Microsoft Office
Technical Claims Handler
Reynolds Porter Chamberlain —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Content & SEO Specialist
Pryme Financials Ltd —Newport
- Marketing
- Analysis skills
- Project management
Account Handler
Sutton Specialist Risks —Bristol
- From £27,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Work from home
Quick apply
Service Desk Engineer
Integer IT & Telecom Services Ltd —Cardiff
- From £24,500 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Technical Support Co-ordinator
Avon and Somerset Constabulary —Portishead
- Hybrid work
- Customer service
- Analysis skills
- Travel
6d
Accounts Assistant
Adams Root Limited —Bristol
- £25,000 - £35,000 a year
- Full-time
- QuickBooks
- Organisational skills
- In-person
- Free parking
- Flexitime
Quick apply
Technology Support Technician
Semperian Group —Bristol
- Up to £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave
5d
Senior SEO Specialist
Liberty Marketing —Cardiff
- £33,000 - £39,000 a year
- Analysis skills
- Mentoring
Quick apply

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IT Support and Systems Assistant

Cerebra -
Cardiff

Quick apply

Job details

Full-time | Fixed term contract
£24,000 a year
2 hours ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Active Directory

Full job description

IT Support and Systems Assistant (FTC)

Fixed-term contract - 12 month fixed term

Home-based / hybrid, with travel to Head Office in Carmarthen as required. Candidates should be within approximately two hours’ travel of Carmarthen35 hours per week (09.00 - 17.00 Monday to Friday)

£24,000 per annum

29 days annual leave days annual leave (plus Bank Holidays)

Pension - matched company contribution up to 6%

Company sick pay

Purpose of the Role

To support the day-to-day delivery of IT services by providing first-line technical support, helpdesk triage, equipment setup, and routine systems administration tasks. The IT Support & Systems Assistant will work primarily within the support function of the IT department, while also being linked in with the IT Systems Administrator and the Senior IT Manager to assist with user administration, documentation, monitoring, and small systems improvement tasks. This role is intended to provide friendly and reliable support to staff, while developing the technical capability needed to contribute to the organisation’s wider IT systems and infrastructure.

Key Areas of Responsibility

1. IT Support & Helpdesk Management

Triage helpdesk tickets and respond to first-line support requests in a timely and helpful manner.
Resolve straightforward issues such as password resets, printer problems, device setup, Microsoft 365 queries, and basic connectivity issues.
Escalate more complex incidents or recurring problems to the IT Systems Administrator or Senior IT Manager with clear notes and supporting information.
Maintain accurate ticket records, actions taken, and user communications.

2. User Account & Access Administration

Assist with user onboarding, leavers, and changes under agreed processes.
Support basic administration of Microsoft 365, Active Directory / Entra ID, groups, shared mailboxes, and access permissions under supervision.
Help maintain user account documentation, access records, and standard checklists.
Identify and report any account, access, or security concerns promptly.

3. Hardware & Software Provisioning

Prepare, configure, label, and dispatch laptops, peripherals, mobile devices, and other IT equipment.
Install standard software packages, updates, and configuration profiles as instructed.
Support the maintenance of hardware inventories, asset records, and equipment lifecycle information.
Assist with remote setup and troubleshooting for staff working away from Head Office.

4. Operational & Systems Support

Assist the IT Systems Administrator with routine checks, monitoring alerts, backup checks, patching preparation, and basic systems maintenance tasks.
Support IT projects, system migrations, equipment rollouts, and process improvements as directed.
Help maintain clear technical documentation, user guides, and internal procedures.
Provide on-site support at Head Office when required, including desk moves, meeting room equipment, equipment setup, and general operational IT tasks.

5. Communication & Escalation

Maintain clear, friendly, and professional communication with staff, including non-technical users.
Keep users updated on progress, next steps, and expected timescales for support requests.
Escalate incidents, risks, and recurring issues promptly to the appropriate member of the IT team.
Follow provided procedures and contribute suggestions for improving support processes.

6. General Duties

Work closely with the Senior IT Manager and IT Systems Administrator, taking direction and completing assigned tasks.
Respect confidentiality, data protection requirements, and organisational IT policies at all times.
Provide first aid if qualified or be willing to undertake training if required.
Undertake any other duties as reasonably required within the scope of the role.

Please view our website for full person specification.

Closing date: 26th July 2026 at 11.59pm

First stage interview (virtual) - w/c 27th July 2026

Second stage interview (virtual) - w/c 3rd August 2026

Pay: £24,000.00 per year

Benefits:

Company pension
Sick pay

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

technical account jobs in llanwern, nwp

IT Support and Systems Assistant

Technical Account Manager

Financial Accountant

Project Manager

Technical Support Engineer

Audit and Accounts Trainee

SEO & GEO Account Manager

Telecoms Technical Specialist - Sites

Trainee Paraplanner

Inside Sales Representative

Developer & Systems Support Engineer

IT Support Engineer

Technical Claims Handler

Content & SEO Specialist

Account Handler

Service Desk Engineer

Technical Support Co-ordinator

Accounts Assistant

Technology Support Technician

Senior SEO Specialist

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