Customer experience verifications Work, Jobs in Lockerbie, Dgy (with Salaries)

Technical Support Assistant
Grain —Carlisle
- Up to £24,785 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
Technical Support Advisor
Grain —Carlisle
- £25,051 a year
- Full-time
- Customer service
- Windows
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
Electrical & Control Systems Engineer
Cochran Ltd —Annan
- £40,000 - £48,000 a year
- Full-time
- AutoCAD
- Schematics
- Engineering
- Free parking
- Health & wellbeing programme
Quick apply
7d

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Technical Support Assistant
Grain —Carlisle
This role will suit individuals who are looking to work in a fast paced technical support environment and provide customers with a brand new connection to their…
Up to £24,785 a year
Quick apply
Technical Support Advisor
Grain —Carlisle
Patient and willing to go the extra mile – e.g. happy to use knowledge to help Grain customers with queries not related to Grain. Salary £25,051 per annum.
£25,051 a year
Quick apply

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Technical Support Assistant

Grain -
Carlisle

Quick apply

Job details

Permanent | Full-time
Up to £24,785 a year

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Life insurance
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Computer networking
Communication skills

Full job description

Technical Support Assistant

Role Profile

This role is an exciting opportunity for the right candidate to significantly contribute to Grain’s continued growth and success. You will work within a dynamic, open minded and supportive team, where individual contribution and success is recognised and rewarded. The support desk is a vibrant, busy environment that benefits from the free exchange of creative and practical ideas.

The overall purpose of the role is to provide support to our engineers in the field, configuring routers and providing light level readings to our equipment. This is a demanding role, calling for a high standard of attention to detail.

This role will suit individuals who are looking to work in a fast paced technical support environment and provide customers with a brand new connection to their property, being the first line of customer equipment configuration.

Main Responsibilities

Router configuration
Remote supporting engineers with router upgrades
Configuring phone lines
Applying IP addresses to customers connection
Access point set up

Working hours

37.5 hours per week, these hours will be worked on a rota basis between the business hours of

Monday – Friday 9.00am – 7.00pm
Saturday 9.00am – 5.00pm
Sunday 9.00am – 5.00pm

To meet the needs of the customer, you will need to be flexible with your working hours

Experience required

Good knowledge of gaming, both hosted and online
Strong knowledge of in home wireless networking and propagation
Analytical, structured approach to problem solving
Fully aware of the impact of their and the teams decisions have on the customer
Excellent communication skills in order to provide clear and concise e-mail support
Self-motivated, self-starter able to work with minimal supervision
Able to remain calm and focused in an ever-changing environment

Excellent Employee Benefits

Salary £24,785 per annum
25 days annual leave, plus paid bank holidays
Up to 7% pension contribution
4 times salary life insurance cover
Employee Incentive Scheme
Employee Referral Scheme
Perks at Work Scheme

About Grain

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With c. £200m of investment raised to date, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.

Job Types: Full-time, Permanent

Pay: Up to £24,785.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme

Application question(s):

Do you have any unspent criminal convictions or conditional cautions?

Work Location: In person

Quick apply

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