Client services occupations Work, Jobs in Loddon, Nfk (with Salaries)

Customer Services Advisor
Midwich Group —Diss
- Customer service
- Microsoft Office
- IT
- Free parking
- Employee assistance programme
3d
Customer Success Manager
NielsenIQ —Norwich
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Financial Institutions Customer Success Administrator
Estateconnect Ltd —Norwich
- £26,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
Customer Retentions Agent
Epos Now —Norwich
- From £25,396 a year
- Full-time
- In-person
- Referral programme
Assistant Account Manager (12 month FTC)
Midwich Group —Diss
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Employee assistance programme
7h

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Customer Services Advisor

Midwich Group
Diss

Apply Now

Job details

3 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Microsoft Office
IT

Full job description

Job Description

About Us
Midwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Philips, and Panasonic to name a few and they demand effective marketing that delivers results through sales.
Part of Midwich’s future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director.
As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.

About the Role
We have an exciting opportunity for a driven, confident, and self-motivated individual to join our Aftercare Excellence team as a Customer Services Advisor.
In this role, you will be responsible for managing a specific area of the business and providing exceptional post-sales support to both customers and vendors. Your focus will be on delivering excellent service, resolving queries, and ensuring a positive customer experience.

What you will be doing in this role

Processing product returns, ensuring all relevant documentation is completed accurately.
Liaising with couriers and logistics partners, both internal and external, including those used by our vendors.
Communicating with internal colleagues to ensure timely and co-ordinated support for customer needs.
Investigating and resolving customer queries via email and telephone, delivering excellent service at every interaction.
Working independently within your assigned business area while also providing support to the wider Aftercare Excellence team.
Collaborating with vendors and manufacturers to ensure their specific procedures are followed for returns and related enquiries.

What you will bring to the role

An excellent telephone manner and the ability to communicate effectively with all customers, including handling challenging conversations with confidence and professionalism.
A genuine drive to learn about our vendors, products, systems, and the wider business.
Strong IT literacy, including proficiency in the full Microsoft Office Suite.
Previous customer service experience within a large or fast-paced business environment.
Exceptional problem-solving skills, with the ability to think critically and creatively to find solutions.

Why you should work here

Contributory Pension Scheme
Private Health Care
Permanent Health Scheme
Life Cover
Profit Related Pay
Paid Sickness Leave
Staff Purchase Scheme
Discounts from Local Businesses (dependant on location)
Recruitment Finder’s Fee
Employee Assistance Programme (EAP)
Reduced Gym Membership (dependant on location)
Cycle to Work Scheme
Free Car Parking
Shares Programme

Midwich Group is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are interested in this opportunity, please submit your CV and cover letter for consideration.

Please quote "CSA" when applying for this position.

Closing Date 30th June 2026

If you are interested in applying for this position, please contact the

Apply Now

Refine Your Search

client services occupations jobs in loddon, nfk

Customer Services Advisor

Customer Success Manager

Financial Institutions Customer Success Administrator

Customer Retentions Agent

Assistant Account Manager (12 month FTC)

I want to receive the latest job alerts for client services occupations in loddon, nfk

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Job Description

Please quote "CSA" when applying for this position.

Closing Date 30th June 2026

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