Phase lead coach Work, Jobs in London, Eng (with Salaries)

Customer Support Lead
Legl —London
- Hybrid work
- AI
20h
Academy Programme Director
Gracie Barra Tooting —London
- From £27,500 a year
- Full-time
- Sales
- English
- Bachelor's degree
- Store discount
- Health & wellbeing programme
Quick apply
13d
Head of Creative
Motorway —London
- Full-time
Quick apply
People Lead
Apron —London
- Full-time
- Hybrid work
- Flexible schedule
Senior Delivery Lead
Sokin —London
- Hybrid work
- Agile
Talent Partner
Inspired —London
- Full-time
- Communication skills
- School
Principal Delivery Lead (Freelance)
Red Badger —London
- Public speaking
- Agile
- IT
Quick apply
7d
International Expansion Manager
infinitSpace —London
- Full-time
- Hospitality
- Sales
- English
- Annual leave
- Employee discount
Quick apply
Marketing Lead (Make-Ready Editions)
Avant Arte —London
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
Manager for Academic Affairs - NYU London
New York University —London
- Full-time
- Computer literacy
- Microsoft Office
- Computer skills
- Annual leave
Hotel General Manager
Camden Town Hotel —London
- Up to £55,000 a year
- Weekend availability
- Microsoft Excel
- Management
- English
- Employee discount
Quick apply
7d
Director of Rooms
Delano —London
- Full-time
- Maintenance
- Hotel
- Front desk
Quick apply
Director of Growth - Weight Loss
Voy —London
- Hybrid work
Quick apply
Staff Product Designer
Apron —London
- Full-time
- Hybrid work
- Flexible schedule
Senior Brand Manager
Suntory Oceania —London
- Analysis skills
- Leadership
Agile Delivery Manager
Reward Gateway —London
- £78,000 - £83,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Software development
- Agile
Head of CPG Sales, Uber Advertising
Uber —London
- Full-time
- Sales
- Leadership
- Communication skills
Regional Sales Manager
OutSystems —London
- Full-time
- Sales
- Bachelor's degree
- Negotiation
Head of Marketing
Cambridge Audio —London
- Full-time
- Hybrid work
- Travel
- Leadership
- Marketing
Quick apply
Director, Delivery Operations - Learner Acquisition
Multiverse —London
- Full-time
- Hybrid work
- Gym membership
- Life insurance
Quick apply

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Customer Support Lead

Legl
London

Apply Now

Job details

20 hours ago

Qualifications

Full job description

Hi We’re Legl.

Legl is building the operating system for modern legal services.

We help law firms and regulated businesses replace manual, fragmented workflows with intelligent software from client onboarding and compliance to payments, risk, and reporting.

Legal work is high-stakes. It’s regulated, complex, and deeply human. The software supporting it has historically been slow, manual and brittle. We believe it doesn’t have to be that way.

We’re backed by leading European VCs (Series B), scaling quickly, partnered with over 550 law firms including 40 of the UK’s top 200, launched in the UK and Australia - and entering our next phase of growth.

AI-Native by Default

AI-centricity is expected and part of how we work day to day. We encourage and expect everyone to treat it as a core tool rather than a novelty. Across the company people use AI to do their jobs better, faster and at higher quality, and we invest in the tooling to make that real. If you see AI as a threat to your craft rather than a multiplier of it, this won't feel like home.

What You’ll Do

As a Support Lead at Legl, you'll:

Deliver frontline volume. In the queues across live chat, phone and email, resolving within SLAs
SLA delivery. Design & run the operation that delivers a minutes first response, hours time-to-close, and market-leading CSAT.
AI delivery. Own containment, deflection and AI resolution rates.
Own the knowledge base. Keep the help centre accurate and current against every product release, with a defined refresh cadence for new features, so it both reduces inbound volume and improves AI resolution.
Lead escalations with composure. When a top-tier customer is blocked and the query has been escalated, you'll be the deescalation point to handle the problem.
Close the product feedback loop. Surface recurring themes and insights to the product team so we reduce tickets per workflow over time, not simply resolve them faster.

This Role Is a Great Fit If…

You've led a support function before and turned ad-hoc firefighting into clear processes, ownership and routing.
You're genuinely metrics-driven - you can look at a declining CSAT line, diagnose why, and credibly commit to SLAs.
You're a player-coach who's happy in the inbox today and helping other members of the team You think deliberately about the human/AI mix and where AI should be deployed and not deployed
You're unflappable under pressure and instinctively protect the experience for accounts when something breaks.

This Role Is Not a Great Fit If…

You want to only respond to tickets and aren't interested in owning processes, routing or the underlying numbers.
You see AI as something for "later" or as a threat, rather than a core lever you'd actively own.
You need a large, settled team and mature tooling to be effective - this starts lean and scrappy, with plenty still to build.
You freeze when a top customer escalates loudly instead of stepping toward the problem.

Apply Now

Refine Your Search

phase lead coach jobs in london, eng

Customer Support Lead

Academy Programme Director

Head of Creative

People Lead

Senior Delivery Lead

Talent Partner

Principal Delivery Lead (Freelance)

International Expansion Manager

Marketing Lead (Make-Ready Editions)

Manager for Academic Affairs - NYU London

Hotel General Manager

Director of Rooms

Director of Growth - Weight Loss

Staff Product Designer

Senior Brand Manager

Agile Delivery Manager

Head of CPG Sales, Uber Advertising

Regional Sales Manager

Head of Marketing

Director, Delivery Operations - Learner Acquisition

I want to receive the latest job alerts for phase lead coach in london, eng

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Hi We’re Legl.

AI-Native by Default

What You’ll Do

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