Hsbc Work, Jobs in London, (with Salaries)

Customer Service Consultant - Covent Garden, London
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
19h
Customer Services Consultant - Ealing, London
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
19h
Cashier
HSBC Global Services Limited —Croydon
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Precious Metals Assistant
HSBC Global Services Limited —London
- Full-time
- Analysis skills
- Communication skills
9d
Trainee Relationship Manager
HSBC Global Services Limited —St. Helier
- Full-time
- Organisational skills
- Retail management
- Communication skills
5d
Team Lead, Client Change Management
HSBC Global Services Limited —London
- Full-time
- Project management
- Team management
- Leadership
2d
Fixed Income New Issue Associate
HSBC Global Services Limited —London
- Full-time
1d
Manager - Second Line Assurance
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Financial services
- Communication skills
12d
Senior Manager Customer Experience and Advocacy
HSBC Global Services Limited —London
- Full-time
- Analysis skills
- Agile
- AI
7d
Governance and Reporting, FCRC MI and Insights Specialist
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
Advisory Specialist - Private Banking & Wealth
HSBC Global Services Limited —London
- Full-time
- Sales
- Communication skills
13d
Vice President - Coverage Relationship Management, Strategic Fund Solutions
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Communication skills
- Banking
2d
CIB Product Marketing Manager
HSBC Global Services Limited —London
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree
1d
Senior Product Manager, Entitlements
HSBC Global Services Limited —London
- Full-time
- Product management
- Agile
5d
Director, CCM Quantitative Analytics
HSBC Global Services Limited —London
- Full-time
- C++
- Presentation skills
- Software development
13d
Tech Product Owner - AI
HSBC Global Services Limited —London
- Full-time
- Azure
- AWS
- APIs
7d
Vice President, ECM Syndicate
HSBC Global Services Limited —London
- Full-time
8d
Head of AI Enablement, Cybersecurity
HSBC Global Services Limited —London
- Full-time
- Azure
- AWS
- Travel
2d

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Customer Service Consultant - Covent Garden, London

HSBC Global Services Limited -
London

Apply Now

Job details

Full-time
From £28,800 a year
19 hours ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £28,800 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

hsbc jobs in london,

Customer Service Consultant - Covent Garden, London

Customer Services Consultant - Ealing, London

Cashier

Precious Metals Assistant

Trainee Relationship Manager

Team Lead, Client Change Management

Fixed Income New Issue Associate

Manager - Second Line Assurance

Senior Manager Customer Experience and Advocacy

Governance and Reporting, FCRC MI and Insights Specialist

Advisory Specialist - Private Banking & Wealth

Vice President - Coverage Relationship Management, Strategic Fund Solutions

CIB Product Marketing Manager

Senior Product Manager, Entitlements

Director, CCM Quantitative Analytics

Tech Product Owner - AI

Vice President, ECM Syndicate

Head of AI Enablement, Cybersecurity

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