team lead, technical support Work, Jobs in London, Eng (with Salaries)

Technical Operations Team Leader
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
Anthropic Fellows Program, AI Safety
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
SOC Operations Team Lead
Methods Business and Digital Technology —London
- £60,000 - £70,000 a year
- Part-time
- Hybrid work
- Supervising experience
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
22h
Technical Administrator
M Group —London
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Technical Team Lead
OCS Consulting —London
- £45,000 - £60,000 a year
- Full-time
- English
- SQL
- IT
- Life insurance
2nd Line Team Lead
Hachette UK —London
- Up to £45,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Annual leave
- Employee discount
7d
Technical Architect
Anthropic —London
- £180,000 - £225,000 a year
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
- Flexible schedule
Product Lead
Royal Borough of Greenwich —London
- £63,966 - £67,575 a year
- Full-time
- Hybrid work
- Product management
- Annual leave
- Employee discount
Technical SIPP lead
SECCL —London
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Employee discount
10d
Onsite Technical Lead
ABACUS —London
- Full-time
- Azure
- Travel
- Financial services
- Annual leave
- Employee discount
Quick apply
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Team Leader (Support)
Codestone —London
- Full-time
- Hybrid work
- Bar
- Management
- Mentoring
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Master's degree
- Maths
- Bachelor's degree
- Flexible schedule
Customer Support Specialist
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Organisational skills
- Communication skills
Quick apply
Technology Support II
JPMorganChase —London
- Full-time
- Communication skills
7d
Content Lead
Wellcome Trust —London
- £70,080 - £87,600 a year
- Mentoring
- Leadership
7d
Service Delivery and Support Lead - Vice President
PJT Partners —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Data Engineering & Cloud Technical Solutions Lead
QA —London
- AI
- Leadership
- Annual leave
- Employee assistance programme
Implementation Consultant
Canoe Intelligence —London
- £55,000 - £65,000 a year
- Hybrid work
- Salesforce
- Project management
- Bachelor's degree
- Annual leave
- Work from home
Technical Success Consultant
Commusoft —London
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation

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Technical Operations Team Leader

University College London -
London

Apply Now

Job details

Permanent | Full-time
£54,931 - £64,644 a year

Benefits

Cycle to work scheme
On-site gym
Season ticket loan
Annual leave
Company pension
Employee assistance programme

Qualifications

Management
Technical support
Supervising experience
ITIL
IT
Leadership
Communication skills

Full job description

Ref Number

B01-05516

Professional Expertise

IT and Digital

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

£54,931-£64,644

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

Closing Date

17-Jul-2026

About us

At UCL, we believe that technology plays a vital role in enabling world-leading education, research and innovation. As one of the world’s leading universities, with more than 50,000 students and 16,000 staff, we are committed to tackling some of the most pressing challenges facing society.

The Information Services Division (ISD) is at the heart of this mission, delivering technology services that support learning, teaching, research and professional services across the university. Within ISD, Technical Operations provides the frontline technical expertise that keeps our campuses connected, productive and ready to support a diverse and vibrant academic community.

We are now looking for an experienced Technical Operations Team Leader to join our Technical Operations team and help shape the delivery of high-quality IT, AV and network support services across the UCL estate.

About the role

This is an exciting leadership opportunity for an experienced technical support professional who enjoys combining people management with operational excellence.

As Technical Operations Team Leader, you will lead a team of engineers responsible for delivering responsive, customer-focused support for desktop, laptop, network and audio-visual technologies across UCL. You will oversee the day-to-day management of service delivery, ensuring incidents and requests are resolved efficiently, service levels are met, and customers receive an excellent experience.

Working closely with colleagues across Technical Operations, Service Desk and specialist technical teams, you will act as an escalation point for complex issues, provide technical guidance to engineers, and identify opportunities to improve service performance and customer outcomes.

Alongside operational leadership, you will play a key role in developing your team. You will provide coaching, mentoring and performance management, helping colleagues build their technical capability and deliver consistently high standards of service.

The role offers a varied and visible remit, spanning resource planning, service improvement, stakeholder engagement, reporting and operational leadership across a large and complex organisation.

Please note this is full time role is offered on a hybrid working basis with a minimum of 3-days onsite (subject to change).

Job Ref: B01-005516

Closing Date: 17-07-2026– 23:59 (UK time)

About you

You will be an experienced technical support or IT operations professional with a strong understanding of customer-facing technology services and a passion for delivering excellent support.

You will bring experience of leading or supervising technical teams within a service-focused environment and will be confident managing workloads, prioritising competing demands and maintaining high service standards. You will have a broad understanding of desktop, laptop, networking and audio-visual technologies, together with experience working within an ITIL-aligned service environment.

We are particularly interested in candidates who can combine technical credibility with strong people leadership skills. You will be an effective communicator, capable of building positive working relationships with colleagues and stakeholders at all levels, and comfortable providing guidance, coaching and support to help others succeed.

You will also have strong problem-solving abilities, a continuous improvement mindset, and the confidence to identify opportunities to enhance services, streamline processes and improve the customer experience.

In return, you will join a collaborative and supportive team environment, with opportunities to contribute to the delivery of technology services that support one of the world's leading universities and its ambitious future plans.

What we offer

Standard UCL Benefits:

41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)
Option to purchase 5 additional days’ annual leave
Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme, season ticket loan, and immigration loan
Relocation support for eligible posts
On-site nursery and gym
Enhanced maternity, paternity, and adoption pay
Staff Support Service (employee assistance programme)
Discounted medical insurance

Full details: UCL Rewards and Benefits.

Our commitment to Equality, Diversity and Inclusion

“As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.”

Read more: UCL Equality, Diversity and Inclusion.

Applicants should also familiarise themselves with UCL’s policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy

Apply Now

Refine Your Search

team lead, technical support jobs in london, eng

Technical Operations Team Leader

Anthropic Fellows Program, AI Safety

SOC Operations Team Lead

Technical Administrator

Technical Team Lead

2nd Line Team Lead

Technical Architect

Product Lead

Technical SIPP lead

Onsite Technical Lead

IT Service Desk Manager

Team Leader (Support)

Anthropic Fellows Program

Customer Support Specialist

Technology Support II

Content Lead

Service Delivery and Support Lead - Vice President

Data Engineering & Cloud Technical Solutions Lead

Implementation Consultant

Technical Success Consultant

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About us

About the role

About you

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Standard UCL Benefits:

Our commitment to Equality, Diversity and Inclusion

team lead, technical support jobs in london, eng

I want to receive the latest job alerts for team lead, technical support in london, eng