Access control Work, Jobs in London, Eng (with Salaries)

Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
1d
Office Manager / Facilities Manager
R1CH.uk —Knightsbridge and Belgravia
- £82,000 - £155,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
Quick apply
2d
Fraud & Risk Analyst
OpenAI —London
- £252,000 - £280,000 a year
- Full-time
- APIs
6d
Project Coordinator - 12-month fixed-term
WSP —London
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
- Flexitime
- Work from home
Team Member
NEXT —London
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
13h
Project Controller - North London / Hertfordshire (Hybrid Working)
MIGSO-PCUBED —London
- Hybrid work
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
7d
Document Controller
Ayesa —London
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Team Member (Delivery)
NEXT —London
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
5d
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
CCTV Intelligence and Retrievals Officer
British Transport Police —London
- £31,736.51 a year
- Full-time
- Travel
- AI
- Communication skills
- Annual leave
- Gym membership
Quick apply
4d
Project Planner - Hertfordshire (Hybrid Working)
MIGSO-PCUBED —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
7d
Customer Service Assistant & Station Control Assistants
Network Rail —London
- £27,464 a year
- Weekend availability
- English
- Communication skills
- Annual leave
5d
Global Operations Centre Controller
Securitas UK —London
- £19.60 an hour
- Weekend availability
- English
- Microsoft Office
- IT
- Employee discount
Quick apply
1d
Corporate Security Operations Manager, London
OpenAI —London
- Full-time
- English
- Leadership
Document Controller
WSP —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Receptionist
CBRE —London
- Full-time
- Customer service
- Microsoft Office
- Communication skills
1d
Corporate Front of House Officer
Ward Security —London
- £14.49 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Referral programme
Quick apply
2d
2026 Degree Apprenticeship
WSP —London
- Part-time
- Hybrid work
- Mentoring
- Articulated lorry
- Flexitime
- Work from home
Information Security Administrator
Quadient —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
2d
Logistics Assistant
CBRE —London
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount

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Control Centre Duty Manager

Keolis Amey Docklands 2025 Limited
London

Apply Now

Job details

Full-time
£90,450.17 a year
1 day ago

Benefits

Season ticket loan
Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Advert

KeolisAmey Docklands (KAD) operates and maintains the Docklands Light Railway (DLR) on behalf of Transport for London. Every day we deliver a safe, reliable and customer-focused railway connecting communities across London.

As we continue to deliver our KAD25 franchise commitments, we are looking for an experienced operational leader to join our Service Delivery team as a Control Centre Duty Manager. This is a critical safety leadership role, responsible for directing railway operations in real time and ensuring the safe and efficient delivery of services across the DLR network.

The Role

Reporting to the Head of Control Centre, the Control Centre Duty Manager is responsible for managing the operational railway service during their shift, ensuring the safe operation of the network whilst delivering performance, customer service and contractual targets.

As the senior operational manager on duty outside normal office hours, you will lead responses to service disruption, operational incidents and emergencies, coordinating control room teams, operational colleagues and external stakeholders to minimise customer impact and restore normal service as quickly and safely as possible.

This role is ideally suited to an experienced operational leader who thrives in a fast-paced environment, demonstrates strong leadership under pressure, develops high-performing teams and is passionate about delivering service excellence every day.

What You'll Do

Lead the safe and efficient operation of the DLR network during your shift.
Provide leadership and direction to Control Centre Supervisors, Controllers, Technicians, Information Assistants and Depot Assistants.
Manage operational incidents, service disruption and emergency situations, ensuring appropriate decisions are made and resources deployed effectively.
Act as the senior operational decision-maker outside normal business hours.
Liaise with emergency services, infrastructure teams and operational departments to restore service safely and efficiently.
Monitor operational performance, identifying emerging risks, trends and opportunities for improvement.
Ensure customers and colleagues receive accurate, timely and consistent information during service disruption.
Lead, motivate and develop teams, supporting competence management, performance development and colleague wellbeing.
Investigate operational incidents, identifying lessons and opportunities for continuous improvement.
Support the development of operational procedures, contingency plans and service recovery strategies.
Deputise for the Head of Control Centre when required.

What You'll Need

Essential

Significant experience within a railway, transport, emergency response or other safety-critical operational environment.
Experience leading operational teams within a live control room, operations centre or similar environment.
Strong knowledge of operational incident management, service recovery and emergency response.
Experience applying operational rules, procedures and risk controls within a safety-critical environment.
Experience leading, developing and motivating teams in a fast-paced, high-pressure environment.
Strong decision-making skills with the ability to remain calm under pressure.
Excellent communication, influencing and stakeholder management skills.
Strong analytical, problem-solving and organisational skills.
Good understanding of customer service and operational performance delivery.

Desirable

Experience within a railway control centre environment.
Understanding of railway signalling, rolling stock and operational systems.
Knowledge of rail performance regimes and contractual service delivery arrangements.
Experience producing operational procedures, contingency plans, and business continuity arrangements.
Experience managing competence and operational performance frameworks.Experience operating within an incident command, crisis management, or emergency response framework.

What We Offer

As part of the Transport for London family, we offer a range of excellent benefits including:

Free travel on the TfL network for you and a nominated partner or family member living at the same address.
75% discount on National Rail Season Tickets.
Defined Contribution Pension Scheme with up to 10% employer contribution.
Interest-free season ticket loan.
Access to healthcare services through Doctor Care Anywhere.
Discounts, rewards and wellbeing support through Perkbox.

Join Us

If you are an experienced operational leader who can make confident decisions under pressure, inspire high-performing teams and deliver safe, reliable railway operations, we'd love to hear from you.

Apply today and help us deliver Service Excellence Every Day.

Closing Date 28th June 2026

Apply Now

Refine Your Search

access control jobs in london, eng

Control Centre Duty Manager

Office Manager / Facilities Manager

Fraud & Risk Analyst

Project Coordinator - 12-month fixed-term

Team Member

Project Controller - North London / Hertfordshire (Hybrid Working)

Document Controller

Team Member (Delivery)

Entry Level Support Engineer

CCTV Intelligence and Retrievals Officer

Project Planner - Hertfordshire (Hybrid Working)

Customer Service Assistant & Station Control Assistants

Global Operations Centre Controller

Corporate Security Operations Manager, London

Document Controller

Receptionist

Corporate Front of House Officer

2026 Degree Apprenticeship

Information Security Administrator

Logistics Assistant

I want to receive the latest job alerts for access control in london, eng

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