Account resolution specialist Work, Jobs in London, Eng (with Salaries)

Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
Global Benefits Specialist - London
Smarsh —London
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Bachelor's degree
- Annual leave
- Life insurance
Quick apply
7d
Member Support Specialist, Data Protection (9-Month FTC)
Bumble Inc. —London
- Call to connect
- Hybrid work
- Annual leave
Quick apply
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Customer Support Specialist (UK-Slick)
DaySmart Software —London
- £25,000 - £300,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
8d
Home Improvement Agency Caseworker
City of Westminster Council —Westminster
- £42,912 - £49,155 a year
- Communication skills
IT Support Specialist I
Market News —London
- £31,000 - £36,000 a year
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
- Annual leave
- Employee assistance programme
Quick apply
Specialist Underwriting Assistant
AIG Europe S.A. (U.K. Service Branch) & American International Group UK Ltd —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
11d
Customer Support Specialist, OntheMarket - London
CoStar Group —London
- Full-time
- Microsoft Office
- Bachelor's degree
- No degree
- Annual leave
Customer Experience Billing Specialist
Xero —London
- Full-time
- Hybrid work
- Sales
- English
- Analysis skills
3d
Technical Support Specialist
MEDIDATA —London
- Microsoft Outlook
- Customer service
- System design
- Annual leave
Client Success Specialist - Sustainability Solutions
Institutional Shareholder Services —London
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
7d
Underwriting Assistant - Americas
The Shipowners Club —London
- Hybrid work
11h
IT Operations Specialist
Auction Technology Group —London
- Azure
- AWS
- Scripting
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
7d
Account Manager (Hospitality Specialist)
Optimand Ltd. —London
- £28,000 - £40,000 a year
- Full-time
- Remote
- Sales
- Customer service
- English
- Annual leave
- Work from home
Quick apply
2d
VodafoneThree - Supply Planning Specialist
Vodafone —London
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Employee discount
7d
Customer Success Manager, Europe
Prosci —London
- Remote
- CRM software
- Microsoft Excel
- Salesforce
Quick apply
Administrative Assistant
Howden Group Holdings —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Phone etiquette
Fraud & Disputes Specialist
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- English
- Machine learning
- Referral programme
1d

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Customer Experience Specialist, SMB

NAVEX -
London

Apply Now

Job details

Full-time
£45,000 a year

Qualifications

Live chat
Customer support
SaaS
Communication skills

Full job description

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

NAVEX is seeking a Customer Experience Specialist to support the experience of our small and medium market customers through digital engagement, operational support, and efficient issue resolution.

In this role, you will serve a large base of customers through scalable programs, automation, and self-service resources, helping ensure customers can successfully go onboard, adopt NAVEX solutions, and access assistance when needed. As the Customer Experience Specialist, you will work as part of a collaborative team responsible for supporting approximately 5,000 customers, delivering consistent and efficient engagement without dedicated account management.

You will play an important part in maintaining customer satisfaction, identifying experience trends, and ensuring our SMB customers realize value from their NAVEX solutions.

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next

What you’ll get:

Meaningful Purpose. Your work helps organisations operate with integrity and protect their people—at a scale few companies can match.
High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

Respond to customer inquiries through phone, email, chat, and digital support channels, ensuring a timely and helpful response
Assist customers with questions related to onboarding, platform usage, and general product support
Ensure efficient resolution of issues impacting customer experience by coordinating with internal teams when necessary
Support digital onboarding programs and automated customer engagement campaigns designed to help customers successfully adopt NAVEX solutions
Assist with webinar coordination, customer education sessions, and training initiatives
Maintain and update help center documentation, tutorials, and knowledge base articles to support customer self-service
Promote and guide customers toward self-service resources that help them quickly resolve common questions
Monitor trends in customer inquiries, support requests, and feedback to identify common challenges across the small-market customer base
Surface recurring issues and insights to internal teams help improve products, processes, and customer resources
Coordinate internally to resolve customer challenges before they impact satisfaction or retention
Gather feedback from small-market customers to inform improvements to product functionality, digital engagement programmss, and customer education resources

What you’ll bring:

2+ years of experience in Customer Support, Customer Experience, Customer Success, or SaaS service roles
Strong written and verbal communication skills with the ability to support customers across digital channels
Experience supporting customers through phone, email, chat, or help desk platforms
Ability to manage multiple customer inquiries while maintaining a high level of service quality
Comfort working with digital engagement tools, help center platforms, and knowledge base systems
Strong attention to detail and ability to document and maintain accurate information
Problem-solving mindset with the ability to collaborate across teams to resolve customer issues
Comfort working in a fast-paced environment supports a high volume of customers
Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
The starting pay for this role is 45,000 GBP with 5% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

Apply Now

Refine Your Search

account resolution specialist jobs in london, eng

Customer Experience Specialist, SMB

Global Benefits Specialist - London

Member Support Specialist, Data Protection (9-Month FTC)

Product Support Specialist - EMEA

Customer Support Specialist (UK-Slick)

Home Improvement Agency Caseworker

IT Support Specialist I

Specialist Underwriting Assistant

Customer Support Specialist, OntheMarket - London

Customer Experience Billing Specialist

Technical Support Specialist

Client Success Specialist - Sustainability Solutions

Underwriting Assistant - Americas

IT Operations Specialist

IT Helpdesk Specialist, UK

Account Manager (Hospitality Specialist)

VodafoneThree - Supply Planning Specialist

Customer Success Manager, Europe

Administrative Assistant

Fraud & Disputes Specialist

I want to receive the latest job alerts for account resolution specialist in london, eng

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