Advice Work, Jobs in London, Eng (with Salaries)

Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Assistant
WithYou —London
- £26,250 a year
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Referral programme
3d
Sales Assistant (Part-Time)
Pandora Jewelry —London
- £14.55 an hour
- Part-time
- Sales
- Employee discount
Contact and Advice Centre Advisor
Chartered Trading Standards Institute —Basildon
- From £28,665 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Customer Advisor (Islington)
Neal's Yard Remedies —London
- £14.80 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
10d
Junior Office Assistant
Chambers and Partners —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Oseyo Victoria - Shop Assistant
Oseyo —London
- £11.00 - £12.85 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Annual leave
Quick apply
Reservations Agent Day
DiamondAir International Ltd —London
- £28,500 - £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Medical Education Delivery & Data Assistant (x3 vacancies)
ROYAL COLLEGE OF SURGEONS OF ENGLAND —London
- £29,250 a year
- Full-time
- No experience needed
- Administrative experience
- Annual leave
- Employee assistance programme
Support Worker – Welcome Hackney (Refugee, Migrant and Asylum Seeker) Service
Hackney Borough Council —Hackney
- £42,912 - £44,235 a year
- Full-time
- Communication skills
11d
SEND Information, Advice and Support Advisor
Southwark Council —London
- £42,912 - £49,155 a year
- Full-time
- Hybrid work
- School
- Annual leave
- Employee assistance programme
3d
Tesco Travel Money Advisor
Travelex —Beckton
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Student Support and Wellbeing Services Adviser (Events and Campaigns)
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
7d
Film Screenings Programme Assistant FTC
BAFTA —London
- £28,860 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee assistance programme
1d
ZARA IN STORE HR ADVISOR
INDITEX —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Student Hub Officer (Evenings)
LSEC —London
- £14,917 - £17,727 a year
- Part-time
- Customer service
- Microsoft Office
- University
- Annual leave
- Employee assistance programme
Project Coordinator - 12-month fixed-term
WSP —London
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
- Flexitime
- Work from home
Student Services Assistant
Birkbeck University of London —London
- £28,502 a year
- Overtime
- Hybrid work
- Customer service
- University
- Annual leave
10d
Administration Assistant
AA Mortgage Gateway —Kensington
- From £14 an hour
- Part-time
- CRM software
- Microsoft Office
- Organisational skills
Quick apply
2d
Mercedes-Benz Service Consultant
Sytner Group —London
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount

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Welfare Advice Officer

Pinnacle Group -
London

Quick apply

Job details

£36,000 - £40,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Numeracy
Analysis skills
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking for a Welfare Advice Officer to join our Homes Division to support the delivery of a responsive and resident focused income management service. You will play a key role in helping residents sustain their tenancies by offering early intervention, clear guidance, and positive engagement around rent and service charge accounts. You will contribute to a service that aims to maximise income, reduce arrears and promote financial well-being across our communities, ensuring residents receive a fair, supportive and effective experience.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have strong welfare rights knowledge with hands-on casework experience, be skilled in communication and advocacy with the ability to simplify complex information, have experience supporting vulnerable residents with complex needs, take a proactive and solution‑focused approach to managing a varied caseload, and demonstrate strong numeracy, analytical skills and confidence using digital case management systems.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

Deliver specialist welfare benefits advice, including checks, claims, and casework.
Identify income-maximisation opportunities to support rent payments.
Manage complex cases, including reconsiderations, appeals, tribunals.
Liaise with DWP, local authorities and HMCTS to resolve benefit issues.
Support vulnerable tenants to remove barriers to tenancy sustainment.
Maintain accurate case records and keep updated on policy changes.
Provide welfare benefits guidance and training to Pinnacle staff.
Improved rent collection and tenancy sustainment.
Increased staff capability on welfare rights and income matters.

Key requirements:

Strong welfare rights knowledge and casework experience.
Skilled in communication, advocacy and simplifying complex information.
Experience supporting vulnerable residents with complex needs.
Proactive, solution-focused and confident managing a varied caseload.
Good numeracy, analytical skills and digital case management experience.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

advice jobs in london, eng

Welfare Advice Officer

Customer Service Assistant

Sales Assistant (Part-Time)

Contact and Advice Centre Advisor

Customer Advisor (Islington)

Junior Office Assistant

Oseyo Victoria - Shop Assistant

Reservations Agent Day

Medical Education Delivery & Data Assistant (x3 vacancies)

Support Worker – Welcome Hackney (Refugee, Migrant and Asylum Seeker) Service

SEND Information, Advice and Support Advisor

Tesco Travel Money Advisor

Student Support and Wellbeing Services Adviser (Events and Campaigns)

Film Screenings Programme Assistant FTC

ZARA IN STORE HR ADVISOR

Student Hub Officer (Evenings)

Project Coordinator - 12-month fixed-term

Student Services Assistant

Administration Assistant

Mercedes-Benz Service Consultant

I want to receive the latest job alerts for advice in london, eng

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