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Professional Services Operations & Governance Partner

Sapiens -
London

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Professional Services Operations & Governance Partner

Req ID: 56475

Location: London, GB

Sapiens is seeking a Centre of Excellence Associate to drive consistency, rigor, and quality in project management governance across Professional Services Operations. This dual-focus role combines governance & controls with delivery excellence & project management enablement within a SaaS-oriented delivery model.

Location/working model: London (Flexible Hybrid) or UK (Remote)

About the role:

Governance & Controls: Defining standard project lifecycle governance including scope control, change management, decision rights and escalation paths, project health KPIs (timelines, quality, velocity), reporting standards, and risk management. Establishing feedback loops & forums and owning accounts governance and support unifications.

Delivery Excellence & Learning: Enabling delivery flows, development cadences, data standards, and PM enablement. Defining milestone planning & acceptance criteria, development lifecycles, and systems replacements/enhancements. Maintaining lessons learned processes with implementation into customer, PM, delivery, and quality standards, and a centralized knowledge repository.

Sitting at the centre of PS Ops during Sapiens' SaaS transition, this role offers broad portfolio exposure and the opportunity to build deep expertise in delivery governance, controls, continuous improvement, and decision frameworks, supporting the continued maturity of the PS Ops function and Sapiens' ongoing growth.

Key Responsibilities:

Governance & Controls

Define and maintain standard project lifecycle governance including scope control, milestone entry/exit criteria, and change management across PS engagements
Maintain and drive adoption of governance model, escalation paths, and decision rights across projects
Own project health KPIs standards in partnership with Finance and PS delivery functions
Create and own reporting standards and implement into new systems
Establish feedback loops & forums for risks and lessons learned; act as point of reference for governance clarity
Own accounts governance and support unifications across the portfolio
Monitor adherence to governance and control standards; identify gaps, risks, or inconsistencies and drive corrective actions

Delivery Excellence & Learning

Enable delivery flows, development cadences, data standards, and PM enablement, ensuring standards are practical and consistently applied
Own milestone plan governance, acceptance criteria, and quality gates across delivery engagements
Define and operate standardized lessons learned processes and implement into customer, PM, delivery, and quality standards
Maintain a central knowledge repository and promote a learning culture beyond compliance
Own development lifecycles and support systems replacements/enhancements

Collaboration

Define tooling requirements and data standards with enterprise systems teams; continued ownership of enablement materials
Collaborate cross-functionally with Delivery, PS Ops, Finance, and PMOs to embed standards into ways of working, tools, and operating cadences

Expected Experience:

7+ years of experience supporting project, program, or portfolio governance within delivery operations or PMO
Experience working for a born-in-the-cloud software company, and strong familiarity with cloud-native commercial models is preferred
Experience supporting the application of project scope control, change management standards, projects health KPIs, risk management across multiple projects, ensuring consistency across workstreams and stakeholder groups
Demonstrated involvement in milestone planning and acceptance practices, with an understanding of stage gates, deliverables, and what “good” looks like at key points in the delivery lifecycle
Strong foundation in applying governance frameworks, with the ability to navigate escalation routes, decision rights, and control points for complex delivery environments
Hands-on exposure to lessons learned, knowledge repositories, retrospectives, and turning delivery insights into actionable change
Proven ability to work cross-functionally with delivery teams, PS operations, and enablement functions, driving standards adoption through collaboration.

We Are

Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk.

The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance.

With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation.

Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers’ compensation from offices across North America, Europe, the Middle East, and Asia Pacific.

Your Recruitment Journey

We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:

Apply

Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations.

Review

Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture

Interview

This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens

Offer

If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape

Onboard

Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead

Disclaimer

Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to [email protected].

Apply Now

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