Automation platform lead Work, Jobs in London, Eng (with Salaries)

Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Remote
- AI
- Annual leave
- Sick pay
1h
Lead Intelligent Automation & Low-Code Developer (Power Platform & Copilot)
Scale Factory —London
- Hybrid work
- Azure
- Analysis skills
- JavaScript
- Annual leave
4d
Sales Executive- Trading (Portware)
FactSet Research Systems —London
- Full-time
- Computer Science
- Sales
- Business development
- Employee stock purchase plan
- Annual leave
1d
Global Process Automation Lead Consultant
Sollers Consulting —London
- Azure
- Management
- English
- Flexible schedule
People Ops and Automation Lead (12 Month FTC)
TrueLayer —London
- Hybrid work
- Google Suite
- AI
- Leadership
- Flexible schedule
Marketing Director
Modulr Finance —London
- Full-time
- Sales
- AI
- Annual leave
- Gym membership
1h
Business process and AI lead
Lift Schools —London
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- School
- Teaching
5d
Insight Operations & AI Enablement Lead (Open)
Gen Digital Inc. —London
- Full-time
- Hybrid work
- Bachelor's degree
- Contracts
- SharePoint
Quick apply
AI Solutions and Implementation Lead
Journey Digital —London
- From £50,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Project management
- Flexitime
- Work from home
Quick apply
1d
Business Intelligence & Automation Lead
TrueLayer —London
- Hybrid work
- Management
- SQL
- AWS
- Flexible schedule
2d
Healthcare Platform Product Owner (Greenfield IT Project)
Arishta Limited —London
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Travel
- Software development
- AI
- Work from home
- Employee stock ownership plan
Quick apply
7d
Service Delivery and Support Lead - Vice President
PJT Partners —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Geospatial Platform Lead
Lightsource BP —London
- English
- Master's degree
- Analysis skills
9d
AI Advisor: Workflow Transformation
Corndel —London
- £65,000 - £700,000 a year
- Hybrid work
- Azure
- Sales
- English
Operations and Integration Lead
Transformations Community —London
- Part-time
- Remote
- Bachelor's degree
- Communication skills
Quick apply
7d
Senior Marketing Operations Manager (Platform and Automation)
Public Library of Science —London
- £58,000 - £95,000 a year
- Remote
- Marketing
- Project management
- Bachelor's degree
- Annual leave
Staff/Lead Python Engineer (ML Platform/Ops)
Mimica —London
- Full-time
- Remote
- English
- Mentoring
- Software development
- Annual leave
- Flexible schedule
Operational Excellence & Enablement Lead
T&P —London
- Hybrid work
- Microsoft Excel
- Continuous improvement
Sr Customer Engagement Specialist REMOTE from Anywhere in the United Kingdom or European Union
AYTM —London
- £50,000 - £60,000 a year
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Operational Lead - Systems & Delivery
Bloom App Ltd —London
- Full-time
- Hybrid work
- Master's degree
- AI
- Leadership
Quick apply

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Founding Customer Experience Lead

Odin -
London

Apply Now

Job details

Full-time
£75,000 - £102,000 a year
1 hour ago

Benefits

Annual leave
Company pension
Private medical insurance
Sick pay

Qualifications

Full job description

About Odin

Odin is building the investment infrastructure for the future of private markets. We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to make it radically easier to raise and deploy capital, so that anyone, anywhere, can back the companies and ideas they believe in.

Our first product is a full-stack platform for launching and running private investment firms - think Shopify for VC and PE. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits.

We’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets, covering investments from pre-seed to series E. This includes household names like ElevenLabs, OpenAI, SpaceX, xAI, Anduril, etc. but also new companies creating everything from synthetic brains to small nuclear reactors.

Why We’re Hiring

Customer Experience at Odin isn’t a support function. It’s how we win.

Our customers come to us at the highest-stakes moments of their professional lives. They’re closing deals, calling capital, moving real money, and dealing with real regulators. When something breaks or feels uncertain, you are the person they turn to. You are the face of Odin in those moments.

Your job is not to close tickets. Your job is to make sure customers love Odin so much they tell other people about us, and to build the systems, content, automation and feedback loops that make every future customer’s experience better than the last.

If you’ve worked in customer support or investor relations and felt the function could be 10x sharper, more proactive, more product-shaping and less reactive, this role will resonate.

Responsibilities

Own the end-to-end experience for our customers (angels, VCs, GPs, LPs and founders) across the full deal lifecycle: pre-close, closing, post-close and ongoing reporting.
Be the primary respondent on inbound questions across support and legal/compliance tickets, with the authority and judgement to move deals forward and resolve hard cases without escalation.
Triage with judgement: spot what’s urgent, what’s risky (money or compliance), what can be self-served and what genuinely needs Product, Ops or Compliance, and route accordingly.
Reduce ticket volume by going to the root cause. Identify the patterns, ship the fixes (help centre, macros, UX copy, forms, automations) and feed back to Product and Ops with clarity and conviction. The goal is fewer tickets next quarter than this one.
Support building the AI-first toolkit alongside the rest of the team. Experiment with AI workflows, knowledge management, automation and instrumentation that let a small team handle 10x volume.
Be the internal voice of the customer. When something keeps coming up, you don’t just log it, you advocate for it until it’s fixed, and then you go back to the customer and close the loop.
Set the tone and standards for how Odin shows up to customers. Document what good looks like. Help the team raise the bar.

Who You Are

You take real pride in customer-facing work. You see it as a craft, not a stepping stone, and you’re allergic to “computer says no” responses.
You have at least 5 years of experience in customer-facing operational roles. Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus, because our customers and the questions they ask require domain credibility.
You’re calm and clear under pressure. When customers are stressed and money is on the line, you meet them where they are: confident, peer-level, no apology theatre, no fluff.
When something is painful or repetitive, your instinct is to fix the root cause, not to power through it.
You’re tool-first and AI-fluent. You don’t just talk about AI, you’ve built things with it (a chatbot, a Lovable page, an automation, a workflow, anything). You learn new tools fast and you’re allergic to manual work.
You have high conviction. You’ll push back, you’ll challenge, and you’ll back down when you’re wrong. You’d rather be useful than be liked.
You’re a high-ownership, low-ego team player. You leave ego at the door, you default to “we”, and you raise the bar through how you show up day-to-day.
You can write really well. Tone matters. Our customers are sophisticated, busy and pay close attention.
You want a startup, not a corporate. You can articulate why: high ownership, fast-moving, ambiguous, real impact, real growth, no waiting for permission.

Benefits

Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support
Wellness: £1,000 annual budget for health, therapy or fitness
Parental Leave: Enhanced maternity, adoption, paternity and partner leave
Pension: 4% employer contribution with salary sacrifice options
Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total)
Work From Anywhere: Up to 6 weeks per year working from anywhere globally
Birthday Leave: An additional day of leave

Compensation Range: £75K - £102K

Apply Now

Refine Your Search

automation platform lead jobs in london, eng

Founding Customer Experience Lead

Lead Intelligent Automation & Low-Code Developer (Power Platform & Copilot)

Sales Executive- Trading (Portware)

Global Process Automation Lead Consultant

People Ops and Automation Lead (12 Month FTC)

Marketing Director

Business process and AI lead

Insight Operations & AI Enablement Lead (Open)

AI Solutions and Implementation Lead

Business Intelligence & Automation Lead

Healthcare Platform Product Owner (Greenfield IT Project)

Service Delivery and Support Lead - Vice President

Geospatial Platform Lead

AI Advisor: Workflow Transformation

Operations and Integration Lead

Senior Marketing Operations Manager (Platform and Automation)

Staff/Lead Python Engineer (ML Platform/Ops)

Operational Excellence & Enablement Lead

Sr Customer Engagement Specialist REMOTE from Anywhere in the United Kingdom or European Union

Operational Lead - Systems & Delivery

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