Care solutions Work, Jobs in London, Eng (with Salaries)

Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
Customer Care Agent
Neilson Financial Services —Windsor
- £30,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Casual Customer Service Executive
Arsenal Football Club PLC —Highbury
- Remote
- Microsoft Outlook
- Microsoft Office
- Communication skills
2d
Housing Support Worker
Victory Housing VHF —London
- £20 an hour
- Part-time
- Working with children
- In-person
- Care plans
- Flexible schedule
Quick apply
3d
Medical Receptionist
My-iClinic —London
- From £27,000 a year
- Part-time
- Hospitality
- Patient care
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
22h
Office Administrator/Customer Service
A Lings Group Limited —Wallington
- Up to £32,000 a year
- Part-time
- Microsoft Word
- Customer service
- Accounting
Quick apply
Care Assistant - Complex Care
Harmony Healthcare —Borehamwood
- £15.20 - £18.00 an hour
- Night shift
- Care plans
- Communication skills
- School
- Annual leave
Quick apply
Casual Support Worker
HFT —Longfield
- £13.27 - £14.87 an hour
- Part-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Flexi Educator
N Family Club —London
- £14.78 - £17.97 an hour
- Working with children
- Flexible schedule
- Referral programme
Quick apply
Security and Enforcement Officer- PM
Amulet —Poplar
- £17 an hour
- Customer service
- English
- First Aid Certification
- Annual leave
Quick apply
2d
Onboard Events Team Member
Hornblower —London
- £12.71 an hour
- Part-time
- Restaurant experience
- Time management
Quick apply
Project Officer
RCVS Knowledge —London
- £33,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Care Worker
Rapid Crew Solutions —Orpington
- £13.00 - £18.95 an hour
- Full-time
- In-person
- Care plans
Quick apply
9d
Casual Customer Service Executive
Arsenal Football Club —London
- Remote
- Microsoft Outlook
- Microsoft Office
- Communication skills
1d
Health Care Assistant
Blooms Care Solutions Limited —London
- £13.50 - £16.50 an hour
- Temporary
- Organisational skills
- Care plans
- Flexible schedule
Quick apply
Customer Service Agent
StudentSafe —Slough
- £15 an hour
- Monday to Friday
- Hybrid work
- Customer service
- Travel
- Contracts
- Free parking
- Work from home
Quick apply
1d
Sales & Service Agent
Gallagher —Romford
- £27,010 a year
- Full-time
- No experience needed
- Agile
- Communication skills
- Life insurance
Quick apply
Healthcare Assistant (HCA) - Primary Care
Commisceo Primary Care Solutions —Basildon
- Up to £14 an hour
- Part-time
- BLS Certification
- Patient care
- Organisational skills
Quick apply
2d
Marketing Graduate Trainee
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Marketing
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Front of House Co-Ordinator
Dalmeny House Dental —London
- £14 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Office
- Accounting
- Free parking
- Employee discount
Quick apply

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care solutions jobs near london, eng

Customer Service Agent

Mr Lender -
Loughton

Quick apply

Job details

Full-time

Benefits

Free parking
On-site gym
Annual leave
Company pension
Company events
Private medical insurance
Gym membership
Referral programme
On-site parking

Qualifications

Customer service
Computer literacy
GCSE
Administrative experience
Organisational skills
Customer support
Financial services
Communication skills

Full job description

Job Title: Customer Service Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service role is to assist our customers with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats and Letters.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers’ circumstances and needs
Answering all customer general queries via LiveChat, Phone, Email and Letter
To achieve your individual daily targets as set by your line manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Contacting customers that are at application stage, to help them proceed with their application in a timely manner and support them through their Mr Lender journey
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

Desirable

GCSE grade C or above in English and Maths (or equivalent)
Familiar with the financial services marketplace or regulated environment
Experience in a call centre environment

Job Type: Full-time

Benefits:

Company events
Company pension
Free parking
Gym membership
On-site parking
Private medical insurance
Referral programme

Education:

GCSE or equivalent (required)

Experience:

customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

care solutions jobs in london, eng

Customer Service Agent

Customer Care Agent

Casual Customer Service Executive

Housing Support Worker

Medical Receptionist

Office Administrator/Customer Service

Care Assistant - Complex Care

Casual Support Worker

Flexi Educator

Security and Enforcement Officer- PM

Onboard Events Team Member

Project Officer

Care Worker

Casual Customer Service Executive

Health Care Assistant

Customer Service Agent

Sales & Service Agent

Healthcare Assistant (HCA) - Primary Care

Marketing Graduate Trainee

Front of House Co-Ordinator

I want to receive the latest job alerts for care solutions in london, eng

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