client specialist Work, Jobs in london, eng (with Salaries)

Client Success Executive
PEI Group —London
- English
- Administrative experience
Client Service Specialist
IQVIA —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Client Platform Specialist
EOS —London
- Windows
- Bachelor's degree
- No degree
Quick apply
8d
Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000
Ada Meher —Mayfair
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Flexible schedule
Quick apply
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Client Support Specialist
Intercontinental Exchange Holdings, Inc. —London
- Full-time
- Salesforce
- English
- Microsoft Office
Client Specialist
The Watches of Switzerland Group —North London
- Communication skills
- Employee assistance programme
Customer Operations Specialist
Storman Software LTD —London
- Customer service
- Computer skills
Quick apply
1d
Client Service Specialist
Royal Bank of Canada —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Specialist, Client Services - Markets
The Bank of New York Mellon Corporation —London
- Full-time
- Analysis skills
- Bachelor's degree
- AI
Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Coordinator – Available NOW!
Energycentric —Romford
Client Services Coordinator
Sayer Vincent —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Client Services Officer
Corpay —London
- Full-time
- Communication skills
- Time management
- Life insurance
12d
Concert Tours Account Manager
Club Europe Holidays Ltd —London
- From £35,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Work from home
Quick apply
9d
Travel Sales Consultant
Trailfinders —Kingston upon Thames
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Executive Search - Recruitment Consultant
Capax —London
- £25,000 - £80,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Work from home
- Employee discount
Quick apply
Credit Control Specialist
HFG —London
- £50,000 - £70,000 a year
- Microsoft Excel
- Accounting
- Communication skills
Dietetic Assistant
Central and North West London NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Part-time
- Care plans
1d
Full-Time VIP Client Specialist - New Bond Street, London UK
Christian Dior Couture —London
- Full-time
- Sales
- Communication skills
1d

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Client Success Executive

PEI Group -
London

Apply Now

Job details

Permanent

Qualifications

English
Administrative experience

Full job description

About The Role

Purpose of the Role

PEI Group’s Subscriptions organization brings together Account Management, Sales, Client Engagement, and Business Development to drive growth and retention across our data and research products. This team owns the full customer lifecycle - from initial acquisition to onboarding, ongoing engagement, renewal, and expansion - and plays a central role in delivering commercial outcomes and ensuring our brands are seen as essential tools for private market professionals globally.

Position Summary

Owns client onboarding, product adoption, usage optimization, and engagement insights across all Tier accounts. Acts as a key partner to Account Managers and Sales, ensuring clients realize product value, renew with confidence, and generate signals for cross-sell and upsell.

Key Responsibilities

Onboarding & Enablement

Deliver structured onboarding programs tailored to client tier and product mix.
Coordinate welcome materials, training sessions, user access, and first-use milestones.
Track implementation progress and surface blockers or engagement risks early.

Usage Monitoring & Insight Generation

Monitor client activity across platforms and products using engagement dashboards.
Identify gaps in usage, feature adoption, or account-level engagement trends.
Translate insights into actions for AMs and Sales (e.g., expansion, at-risk, advocacy potential).

Lifecycle Engagement Support

Support QBRs (when necessary) with usage insights, and engagement commentary.
Join Account Management and Sales on strategic calls to provide product usage context.

Coordinate across Client Success team for pooled enablement in Tiers.

Risk Management & Retention Signals

Flag early risk indicators: login drop-off, license underutilization, key contact disengagement.
Support renewal discussions by validating product value realization.
Run reports and provide analysis for disengaged accounts, usage drop-offs, or onboarding failures.

Internal Collaboration & Feedback Loop

Collaborate with Account Managers on renewal risk and expansion readiness.
Provide Sales with data to inform cross-sell timing and outreach.
Share structured feedback with Product and Marketing based on client interactions.

About You

Requirements

Although we are keeping direct experience and knowledge requirements to a minimum, we do need you to demonstrate your capabilities in relation to the points listed under essential requirements in the person specification. You should be prepared to discuss illustrations on how your competencies have helped you to achieve positive results.

We are looking for someone who is;

Qualification & Experience

Batchelors Degree (desired but not essential)
1+ years of experience working in a client facing position (or similar)
Experience in a telephony based role (essential)
Experience providing client demos and presentations (desired but not essential)
Previous experience in customer focused positions (essential)
Must be able to speak English to a professional business standard

Personal Attributes

Willingness to make several dozen cold calls a day to PEI service users.
Ability to acquire some knowledge and command of private markets.
Organisational ability to handle involved-administrative responsibilities.
Ability to achieve targets and maximise on client opportunities.
Tenacious and hardworking.
Able to communicate confidently to a range of senior clients.

PEI1

About Us

Who we are:

PEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 490 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success.

What we do:

PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client-communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active – in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere – PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors.

At PEI we value diverse talent and welcome applications from everyone – regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this.

PEI Group supports flexible working arrangements, and we welcome career returners.

Apply Now

Refine Your Search

client specialist jobs in london, eng

Client Success Executive

Client Service Specialist

Client Platform Specialist

Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000

Client Engagement Manager

Client Support Specialist