Role: Business Administrator
Location: Hybrid - Predominantly home-based with occasional attendance at London office location, as required
Hours: Full-Time
Role Overview
We are seeking a proactive, organised, and detail-oriented Business Administrator to support the smooth and efficient operation of our consultancy business.
This is a varied and important role providing administrative, operational, and coordination support across project delivery, business systems, finance administration, compliance, team support, and day-to-day business operations.
The successful candidate will be a self-motivated individual with strong organisational skills, excellent attention to detail, and the ability to manage multiple priorities while contributing to a professional, collaborative, and efficient working environment.
Key Duties & Responsibilities
General Administration & Business Support
- Provide day-to-day administrative support to Directors, staff, and the wider business.
- Prepare correspondence, meeting documents, and general business documentation.
- Support general business coordination and operational administration.
- Assist in maintaining efficient internal administrative processes and systems.
Project Administration Support
- Support project initiation processes, including preparing fee proposals, requesting client information, setting up project folders, and maintaining project setup documentation.
- Maintain project-related trackers, including project trackers, opportunities trackers, and invoicing schedules.
- Support document control and filing of project-related records and information.
- Assist with reporting support and project-related administrative tasks.
Systems, Document Control & Compliance
- Maintain and organise the company’s online filing systems, ensuring records are accurate, secure, accessible, and well structured.
- Support document control processes and ensure consistency in record management.
- Assist with maintaining company policies, procedures, and internal administrative records.
- Support compliance documentation, including health & safety records, quality management records, and audit-related information.
- Assist in managing annual accreditations and certifications (e.g. SSIP, Achilles, ISO 9001, or equivalent).
- Support GDPR-related administration and the secure handling of confidential company information.
Finance & Expense Administration
- Manage employee expense administration, including collecting receipts, maintaining trackers, uploading records, and coordinating approval processes.
- Support invoicing administration and finance-related record tracking.
- Assist with supplier coordination, procurement tracking, and purchase administration where required.
- Support general finance administration tasks.
Team & HR Administration
- Support onboarding administration for new employees, including documentation, induction preparation, and equipment coordination.
- Coordinate procurement of PPE, workwear, laptops, phones, and other business equipment.
- Maintain training and CPD records, including updating training matrices and supporting CPD coordination.
- Assist with arranging meetings, team events, office bookings, training sessions, and business travel arrangements.
- Support general employee administration and team coordination activities.
IT & Systems Coordination
- Coordinate with external IT providers and internal contacts regarding equipment setup, access requests, and system administration support.
- Assist in maintaining user access records and supporting general IT coordination tasks.
- Help ensure staff have access to the systems, tools, and documentation required to work effectively.
Meetings & Communication
- Organise internal meetings and team days.
- Prepare agendas, record meeting minutes, and issue follow-up actions.
- Manage shared inboxes (e.g. info@), telephone calls, and direct enquiries to the appropriate person.
- Maintain professional communication with clients, suppliers, and internal staff.
Marketing & Business Development Support
- Support updates to company marketing materials, website content, templates, and presentation documents.
- Assist with proposal formatting, business submissions, and administrative support for wider business development activities.
Continuous Improvement & Business Operations
- Identify opportunities to improve administrative processes, trackers, filing systems, and internal efficiencies.
- Support wider operational improvements as the business continues to grow.
- Assist in ensuring the smooth day-to-day running of business operations.
Person Specification
Essential Skills & Experience
- Minimum 5 GCSEs (or equivalent), including Maths and English.
- Previous experience in an administrative, office support, business support, or operations coordination role in a professional services environment.
- High attention to detail and accuracy.
- Strong proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Strong Excel capability, including formulas and data management.
- Familiarity with Microsoft Teams, SharePoint, and cloud-based filing systems.
- Excellent organisational and time management skills.
- Ability to prioritise tasks and manage multiple responsibilities effectively.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Professional, proactive, and solutions-focused approach.
- Ability to maintain confidentiality and handle sensitive business information appropriately.
Desirable Skills & Experience
- Experience within a consultancy or construction-related business.
- Experience supporting finance administration, document control, or compliance-related tasks.
- Experience supporting ISO standards, accreditation processes, or quality management systems.
- Experience working in a home-based role or a hybrid working environment.
- Training or experience using AI platforms or software.
Personal Attributes
We are looking for someone who is:
- Organised and dependable
- Proactive and self-motivated
- Adaptable and comfortable managing varied responsibilities
- Collaborative and supportive
- Professional and approachable
- Detail-focused with strong problem-solving ability
Benefits
- Competitive salary, dependent on experience.
- Company pension scheme.
- Generous annual leave entitlement.
- Hybrid working arrangements, subject to business needs.
- Flexible working hours where appropriate.
- Opportunities for professional development and training.
- Exposure to a broad and varied operational role within a growing consultancy business.
- Supportive, collaborative, and professional working environment.
Pay: £32,000.00-£42,000.00 per year
Experience:
- Administration: 2 years (required)
Work Location: Hybrid remote in London
