Competency performance management specialist Work, Jobs in London, Eng (with Salaries)

Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
Associate, Product Specialist, AlpInvest Investor Relations
The Carlyle Group —London
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Customer Solutions Sustainability Development & Implementation Specialist (flexible in European countries)
UPS —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4h
Accreditation and Management Systems Specialist
ERM Group —London
- Full-time
- Hybrid work
- Engineering
- System design
- Bachelor's degree
Pensions Administrator
Secret Intelligence Service —London
- £40,428 - £43,705 a year
- Part-time
- English
- Maths
- Human resources
- Annual leave
Senior AI Adoption Specialist
London & Partners —London
- £60,000 - £62,000 a year
- Full-time
- Hybrid work
- Management
- APIs
- IT
- Annual leave
Quick apply
14d
Revenue Enablement Specialist
The Economist Group —London
- Hybrid work
- Sales
- English
- Analysis skills
- Employee assistance programme
Quick apply
International Sales Systems Training Support Specialist (Hybrid)
Insulet Corporation —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Spanish
Manager for Academic Affairs - NYU London
New York University —London
- Full-time
- Computer literacy
- Microsoft Office
- Computer skills
- Annual leave
Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —London
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
National Police Chiefs Council - Finance Business Partner
Metropolitan Police —London
- £60,400 - £65,886 a year
- Full-time
- Hybrid work
- Travel
- Flexitime
- Sick pay
Senior Project Manager
Secret Intelligence Service —London
- From £72,793 a year
- Hybrid work
- PMP
- Travel
- IT
- Annual leave
- Work from home
11d
Sr. Compliance Specialist, EMEA
Insulet Corporation —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Spanish
4d
Advanced Specialist, Agile Business Analyst
Pearson —London
- Analysis skills
- Bachelor's degree
- Continuous improvement
GTM Operations Specialist - EMEA
NAVEX —London
- Full-time
- Hybrid work
- Sales
- Salesforce
- Analysis skills
Product Specialist - South East
Accora —Watford
- Full-time
- Remote
- English
- Organisational skills
- IT
- Annual leave
Quick apply
Senior Admissions Officer
Regent College London —London
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Continuous improvement
Quick apply
Finance Analyst
Peabody —Westminster
- £45,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
Advanced Specialist, Project Manager
Pearson —London
- PMP
- Analysis skills
- Project management
Head of News and Issues Management - £60,778 - £68,422 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —London
- £60,778 - £68,422 a year
- Full-time
- Presentation skills
- Travel
- In-person
- Annual leave
- Sick pay
2d

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competency performance management specialist jobs near london, eng

Customer Experience Specialist, SMB

NAVEX -
London

Apply Now

Job details

Full-time
£45,000 a year

Qualifications

Live chat
Customer support
SaaS
Communication skills

Full job description

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

NAVEX is seeking a Customer Experience Specialist to support the experience of our small and medium market customers through digital engagement, operational support, and efficient issue resolution.

In this role, you will serve a large base of customers through scalable programs, automation, and self-service resources, helping ensure customers can successfully go onboard, adopt NAVEX solutions, and access assistance when needed. As the Customer Experience Specialist, you will work as part of a collaborative team responsible for supporting approximately 5,000 customers, delivering consistent and efficient engagement without dedicated account management.

You will play an important part in maintaining customer satisfaction, identifying experience trends, and ensuring our SMB customers realize value from their NAVEX solutions.

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next

What you’ll get:

Meaningful Purpose. Your work helps organisations operate with integrity and protect their people—at a scale few companies can match.
High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

Respond to customer inquiries through phone, email, chat, and digital support channels, ensuring a timely and helpful response
Assist customers with questions related to onboarding, platform usage, and general product support
Ensure efficient resolution of issues impacting customer experience by coordinating with internal teams when necessary
Support digital onboarding programs and automated customer engagement campaigns designed to help customers successfully adopt NAVEX solutions
Assist with webinar coordination, customer education sessions, and training initiatives
Maintain and update help center documentation, tutorials, and knowledge base articles to support customer self-service
Promote and guide customers toward self-service resources that help them quickly resolve common questions
Monitor trends in customer inquiries, support requests, and feedback to identify common challenges across the small-market customer base
Surface recurring issues and insights to internal teams help improve products, processes, and customer resources
Coordinate internally to resolve customer challenges before they impact satisfaction or retention
Gather feedback from small-market customers to inform improvements to product functionality, digital engagement programmss, and customer education resources

What you’ll bring:

2+ years of experience in Customer Support, Customer Experience, Customer Success, or SaaS service roles
Strong written and verbal communication skills with the ability to support customers across digital channels
Experience supporting customers through phone, email, chat, or help desk platforms
Ability to manage multiple customer inquiries while maintaining a high level of service quality
Comfort working with digital engagement tools, help center platforms, and knowledge base systems
Strong attention to detail and ability to document and maintain accurate information
Problem-solving mindset with the ability to collaborate across teams to resolve customer issues
Comfort working in a fast-paced environment supports a high volume of customers
Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
The starting pay for this role is 45,000 GBP with 5% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

Apply Now

Refine Your Search

competency performance management specialist jobs in london, eng

Customer Experience Specialist, SMB

Associate, Product Specialist, AlpInvest Investor Relations

Customer Solutions Sustainability Development & Implementation Specialist (flexible in European countries)

Accreditation and Management Systems Specialist

Pensions Administrator

Senior AI Adoption Specialist

Revenue Enablement Specialist

International Sales Systems Training Support Specialist (Hybrid)

Manager for Academic Affairs - NYU London

Telephone Fundraiser - Full Time Contract (Remote)

National Police Chiefs Council - Finance Business Partner

Senior Project Manager

Sr. Compliance Specialist, EMEA

Advanced Specialist, Agile Business Analyst

GTM Operations Specialist - EMEA

Product Specialist - South East

Senior Admissions Officer

Finance Analyst

Advanced Specialist, Project Manager

Head of News and Issues Management - £60,778 - £68,422 p.a. + benefits

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