complaint officer Work, Jobs in london, eng (with Salaries)

Investigations Officer
Architects Registration Board —London
- £33,440 - £42,845 a year
- Full-time
- Analysis skills
- Communication skills
2d
Case Preparation Officer
Architects Registration Board —London
- £33,440 - £42,845 a year
- Full-time
- Communication skills
Quick apply
2d
Complaint Officers x2
Abri —Kensington
- Up to £37,887 a year
- Full-time
- Hybrid work
- Café
12d
Compliance Officer
CBCX Group Limited —London
- £70,000 - £120,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
Quick apply
7d
Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Compliance Officer / Supplier Liaison Executive
SwiftSwitch —London
- £35,000 - £40,000 a year
- Monday to Friday
- Sales
- Communication skills
Quick apply
13d
Business Support Officer
Supply Staff Limited —London
- £23 an hour
- Temporary
- Administrative experience
- IT
Housing Options Officer
YMCA London City & North —London
- £29,962 a year
- Full-time
- Customer service
- Administrative experience
- IT
- Gym membership
- Life insurance
Quick apply
Senior Admissions Officer (Applicant Enquiries) - Fixed Term Contract
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
8d
Tenancy Relations Officer
Hackney Borough Council —Hackney
- £46,854 - £47,925 a year
- Full-time
- Communication skills
6d
Complaints Quality Officer
Abri —Kensington
- Up to £37,268 a year
- Full-time
1d
Neighbourhood Housing Officer - South London
Cromwood Housing —South London
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
Visa Documentation Agent - London
TLScontact UK —London
- £26,436 a year
- Full-time
- Microsoft Word
- Up to 50% travel
- Customer service
- Health & wellbeing programme
- Referral programme
Quick apply
Resident Liaison Officer
Equans —Croydon
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
- Employee discount
Scheme Housing Officer
Southern Housing —London
- £32,361 a year
- Customer service
- In-person
2d
Member Standards and Conduct Officer
Ministry of Justice —London
- £27,071 - £40,000 a year
- Full-time
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
6d
Member Liaison & Complaints Support Officer
Tate —London
- £19 - £21 an hour
- Temporary
- Microsoft Office
- Administrative experience
- Organisational skills
Compliance Officer (Monitoring)
CMC Markets —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
International College Student Support Officer
Oxford International Education Group —London
- £26,437 a year
- Full-time
- Marketing
- Microsoft Office
- Administrative experience
Quick apply
7d
Neighbourhood Housing Officer
Lambeth Council —London
- £42,912 - £44,235 a year
- Full-time
- Communication skills
13d

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Investigations Officer

Architects Registration Board
London

Apply Now

Job details

Full-time
£33,440 - £42,845 a year
2 days ago

Benefits

Company pension

Qualifications

Analysis skills
ARB
Communication skills

Full job description

About Us:

The Architects Registration Board (ARB) is the UK regulator for architects. Our role is set out by Parliament in legislation, and we work to keep the public safe by maintaining a Register of Architects. To be entered and retained on the Register an individual must have qualifications that prove their knowledge and skills and commit to uphold the Architects Code and to maintain and develop their knowledge and skills throughout their career.

We want a world in which the built environment inspires those who live and work in it, reflects the needs of society so that people are safe and can live well, and helps to tackle the fundamental challenges our planet faces.

The Team:

The Professional Standards team is responsible for upholding the standards expected of architects in the UK. The team manages complaints about architects and oversees investigations and disciplinary processes where concerns are raised about professional conduct or competence. Their work helps maintain public confidence in the profession and ensures that architects meet the standards required by the Architects Code.

The Role:

The Investigations Officer plays a key role investigating complaints about architects and producing high-quality written case assessments and recommendations for the Case Examiners. Working proactively and independently, the postholder will manage a caseload of varying complexity, gather and analyse evidence, and apply ARB’s statutory framework to advise on appropriate regulatory outcomes. The role requires strong analytical judgement, clear written communication, and effective case management to ensure fair, proportionate, and timely resolution of complaints.

To find out more about the role, please review the job description and person specification on the right-hand side of the application page.

The closing date: 10th June 2026

Interview date: w/c 15th June 2026

Interview Location: MS Teams

We will contact you once short-listing has been completed to advise you of the outcome of your application.

To make your application, you will need to submit the following documents:

CV
A completed application form

The benefits of working at ARB include:

A flexible working policy
There is an entitlement of 27 days holiday per year plus UK recognised Bank Holiday.
A bank holiday swap policy
There are subsequent increases to entitlement to annual holiday according to length of service.
A pension scheme with an employer contribution from 8% to 14%, depending on your own contribution
A health cash plan and health insurance and a comprehensive benefits package
An annual pay performance framework that supports pay and career development

Here at ARB, we are a small and diverse workforce. We want to create a genuinely inclusive workplace, where we embrace the differences of all our colleagues and celebrate diversity. We love to see applications from underrepresented groups and welcome applications from individuals, regardless of their background.

Apply Now

Refine Your Search

complaint officer jobs in london, eng

Investigations Officer

Case Preparation Officer

Complaint Officers x2

Compliance Officer

Income Collection Officer

Compliance Officer / Supplier Liaison Executive

Business Support Officer

Housing Options Officer

Senior Admissions Officer (Applicant Enquiries) - Fixed Term Contract

Tenancy Relations Officer

Complaints Quality Officer

Neighbourhood Housing Officer - South London

Visa Documentation Agent - London

Resident Liaison Officer

Scheme Housing Officer

Member Standards and Conduct Officer

Member Liaison & Complaints Support Officer

Compliance Officer (Monitoring)

International College Student Support Officer

Neighbourhood Housing Officer

I want to receive the latest job alerts for complaint officer in london, eng

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