complaints manager Work, Jobs in london, eng (with Salaries)

Complaints Manager
Bupa —South West London
- £60,000 a year
- Full-time
- Management
- Data analysis skills
- Annual leave
- Gym membership
Quick apply
7d
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Customer Relationship Manager
Lewisham Council —London
- £55,353 - £57,495 a year
- Weekend availability
- Leadership
- Employee discount
13d
Call Centre Manager
Good Life —Orpington
- £50,000 a year
- Full-time
- Management
- Customer service
- English
- Employee discount
Quick apply
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
General Manager
iQ Student Accomodation —London
- £42,000 - £47,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
14d
Regional Customer Service Manager
Sanctuary Group —London
- £59,291 a year
- Temporary
- Customer service
- Annual leave
- Employee discount
Quick apply
1d
Service Reception Manager BMW Heathrow
Berry BMW —London
- From £38,000 a year
- Full-time
- Customer service
- Team management
- Front desk
- Life insurance
Quick apply
21h
Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Manager Station Operations London Heathrow
Alaska Airlines —Hounslow
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
2d
Accommodation Manager
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Hospitality
- Maintenance
- Human resources
- Annual leave
- Employee assistance programme
7d
Office Manager
Leann Support Services Limited —Southall
- £35,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Product Compliance Manager - KYC & Onboarding
Wise Australia Investments —London
- £83,000 - £118,000 a year
- Travel
- Communication skills
PRADA Senior Client Advisor MRTW, Selfridges
Prada —London
- Customer service
- English
- Communication skills
12d
Personal Assistant (12-Month FTC)
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Mentoring
- Work from home
Property Operations Manager
Rainbow Properties —London
- Up to £65,000 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
Quick apply
1d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
14d
Reception Manager/Concierge Monday - Friday
CH&CO —London
- £40,170 a year
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
12d

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Complaints Manager

Bupa -
South West London

Quick apply

Job details

Full-time
£60,000 a year
7 days ago

Benefits

Additional leave
Private dental insurance
Cycle to work scheme
Season ticket loan
Employee mentoring programme
Free flu jabs
Annual leave
Company pension
Private medical insurance
Gym membership
Life insurance
Referral programme

Qualifications

Management
Data analysis skills
Root cause analysis

Full job description

Job Description:

Complaints Manager

Cromwell Hospital, Kensington, SW5 0TU (5 mins walk from Earls Court underground or 7 mins walk from Gloucester Road underground.)

Fixed Term Contract (3-6 Months)

£60,000pa + fantastic benefits

How you'll help us make health happen

Reporting to the Head of Clinical Governance and Risk, the Complaints Manager is a visible and approachable leader who prioritises a patient and care-centred approach and ensures collaborative and expedient methods are taken to achieve resolution of complaints and concerns received.

This is a pivotal role in achieving the Hospitals mission to deliver world class care which is expertly tailored to the needs of individuals.

Key Responsibilities:

Design, implement, monitor, and report on the complaints management framework, ensuring patient focused responses.
Be responsible for the design, implementation, monitoring and reporting against the complaints management framework across Cromwell Hospital and its associated delivery sites.
Ensure compliance with national legislation, contractual requirements, and best practices to drive service improvements.
Accountable for ensuring the organisation listens and proactively responds to complaints and concerns ensuring that meaningful and demonstrable action is taken to improve services.
Develop and maintain policies and procedures that enable complaints and concerns to be responded to in a patient and carer focussed, robust and timely manner to a consistently high standard.
Proactively case manage individual complaints ensuring appropriate de-escalation and resolution strategies are identified and implemented in a timely manner.
Actively support department managers and leaders in investigating and responding to complaints and concerns ensuring investigations are undertaken and documented in accordance with root cause analysis and other relevant patient safety methodology.
Proactively lead and manage the organisations relationship with the Independent Sector Complaints Advocacy Service (ISCAS) and other appropriate patient advocacy groups.
Develop, implement and monitor programmes of training to ensure staff of all grades within the organisation have the relevant skills and knowledge to receive, investigate and resolve complaints and concerns at the earliest possible opportunity.

Key Skills / Qualifications:

Significant experience of direct customer facing complaints in a healthcare setting.
Stakeholder engagement experience across a wide range of internal and external stakeholders.
Desirable to have clinical or operational service management experience.
Experience of risk management system use (E.g. RL DATIX or equivalent)
Data analysis and reporting skills.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

Payment of Professional Registration fees
25 days annual leave and our flexible holiday scheme allows you to buy or sell up to 5 days each year in the flexible holiday window
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Support with travel costs via a season ticket loan or cycle2work
Discounted access to online gym sessions through Gympass
Various family friendly benefits
Opportunity to participate in our annual awards ceremony.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [email protected]

Time Type:

Full time

Job Area:

Clinical Services

Locations:

Cromwell Hospital London

Referral programme, Private medical insurance, Gym membership, Financial planning services, Free flu jabs, Additional leave, Private dental insurance, Paid volunteer time, Company pension, Health & wellbeing programme, Cycle to work scheme, Employee mentoring programme

Quick apply

Refine Your Search

complaints manager jobs in london, eng

Complaints Manager

Store Manager

Customer Relationship Manager

Call Centre Manager

Head Of Customer Experience

Head of CS - Under 18s Services

General Manager

Regional Customer Service Manager

Service Reception Manager BMW Heathrow

Income Collection Officer

Client Services Manager

Manager Station Operations London Heathrow

Accommodation Manager

Office Manager

Senior Product Compliance Manager - KYC & Onboarding

PRADA Senior Client Advisor MRTW, Selfridges

Personal Assistant (12-Month FTC)

Property Operations Manager

EMEA Customer onboarding Lead

Reception Manager/Concierge Monday - Friday

I want to receive the latest job alerts for complaints manager in london, eng

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