Contact centre advisor (fixed term contract) Work, Jobs in London, Eng (with Salaries)

CONTACT CENTRE ADVISOR
Merlin Entertainments —Chertsey
- £12.80 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
CONTACT CENTRE ADVISOR – FEEDBACK
Merlin Entertainments —Chertsey
- £12.80 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount

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CONTACT CENTRE ADVISOR

Merlin Entertainments -
Chertsey

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Job details

Full-time | Fixed term contract
£12.80 an hour

Benefits

Free parking
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office

Full job description

What you'll bring to the team

Location: Thorpe Park - Merlin Technical Hub. The role will be a hybrid working model, following successful probation period and subject to performance metrics.

Hours: Full Time - Guaranteed hours 30 per week between 08.00 - 22.00. Must to be available to work 5 days out of 7 including weekends and bank holidays. One of the working days must be a Saturday or Sunday.

Contract Type: Full time, Fixed term, until 27.11.2026

Due to the nature of the role, we can only accept applicants who are 18 and over.

In this customer service job role, you’ll be answering incoming guest enquiries, feedback and requests to make bookings via e-mails, chats, social media, and telephone calls aligned with our brand tone. Working towards key performance targets, you will deliver outstanding levels of customer service, helping to create memorable experiences for our customers.

Responsibilities:

Provide effective and efficient answers to guest enquiries.
Identify guests’ needs, clarify information, research every issue, and provide solutions.
Keep guest satisfaction and guest obsession at the core of every decision and behaviour.
Gain an excellent knowledge of products and attractions to answer queries and questions so you are a subject matter expert.
Resolve guest complaints as a first point of contact. Upholding the UK resolution matrix to ensure the consistency of guest recovery offered to any of our guests.
Adhere to daily plan regarding communication guest channel you are supporting at each interval during the day.
Ensure data protection and GDPR requirements are adhered to.
Ensuring guest feedback is adequately and effectively categorised to ensure feedback can be passed on.
Meet personal and team key performance targets.

#customerservicejob #customerservice

Qualifications & Experience

Excellent interpersonal skills with a polite, eloquent, and out-going demeanour
Proficiency in using Contact Centre software, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
The confidence and ability to engage with colleagues across our business and with our guests.
Experience of working within a customer service environment (contact centre preferred but not essential)
The ability to work in a fast-paced industry.
The ability to pick up new systems quickly and easily.

Benefits

Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
25% discount in our retail shops and restaurants
40% discount online off LEGO, and much more!
Free bus from Staines station for all employees
Fortnightly pay
Free staff parking
Ongoing training & development to have a longer-term career in Merlin
Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.80/Hr.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Apply Now

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contact centre advisor (fixed term contract) jobs in london, eng

CONTACT CENTRE ADVISOR

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