Contract team leader Work, Jobs in London, Eng (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Credit Control Team Leader
Bupa —London
- From £47,700 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
- Referral programme
Quick apply
6d
Support Service Team Leader – There for You
UNISON —London
- £42,360 a year
- Full-time
- Travel
7d
Team Leader
Change Grow Live —Newham
- £35,220.59 - £37,184.90 a year
- Management
- Annual leave
- Employee discount
2d
Team Leader
Flying Tiger Copenhagen —London
- Leadership
- Communication skills
Service Charge Team Leader
Hackney Borough Council —Hackney
- £49,155 - £51,228 a year
- Full-time
- Management
- IT
2d
Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
5d
Team Leader
Rapport —London
- £38,600 a year
- Full-time
- Employee assistance programme
8h
IPS Team Leader
Sovereign & Bale —London
- £40,505 - £49,527 a year
- Full-time
- Management
- Business development
- Travel
Quick apply
5d
Planning Team Leader
British Airways —London
- Full-time
- Bachelor's degree
- Organisational skills
- IT
13d
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- English
- Communication skills
Assistant Manager - Westfield Stratford City, Abercrombie & Fitch
AFH STORES UK LIMITED —London
- £38,000 a year
- Management
- Sales
- English
- Store discount
- Annual leave
Personal Assistant (x2 Positions: 1 Permanent, 1 Fixed-Term Contract)
Carnall Farrar —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Part Time Education Administrator (Taught Programmes)
University College London —London
- £36,433 - £41,833 a year
- Part-time
- University
- Communication skills
- Annual leave
- Employee assistance programme
14d
Junior Data Quality Analyst
LEAP Legal Software —London
- £30,000 - £35,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Day Concierge Team Leader
Rendall & Rittner —London
- £35,755 a year
- Overtime
- Employee assistance programme
Site Account Manager - Contract Cleaning
Samsic UK —London
- £49,500 - £50,000 a year
- Full-time
- Microsoft Office
- IT
- Leadership
- Annual leave
Quick apply
5d
Private Events Operations Team Leader
Maybourne —West London
- Full-time
- Hospitality
- Customer service
- Hotel
- Annual leave
- Referral programme
Quick apply

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Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

contract team leader jobs in london, eng

Customer Experience Team Leader

Office Team Leader

Credit Control Team Leader

Support Service Team Leader – There for You

Team Leader

Team Leader

Service Charge Team Leader

Senior Complaints Manager

Team Leader

IPS Team Leader

Planning Team Leader

Communications Officer (First Contact/Despatch)

Assistant Manager - Westfield Stratford City, Abercrombie & Fitch

Personal Assistant (x2 Positions: 1 Permanent, 1 Fixed-Term Contract)

Store Manager

Part Time Education Administrator (Taught Programmes)

Junior Data Quality Analyst

Day Concierge Team Leader

Site Account Manager - Contract Cleaning

Private Events Operations Team Leader

I want to receive the latest job alerts for contract team leader in london, eng

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