Council Work, Jobs in London, Eng (with Salaries)

Customer Resolutions Support Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Administrative experience
- Organisational skills
- IT
Trainee Education MH Practitioner
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Presentation skills
- IT
- Annual leave
- Flexitime
22h
Fraud Investigator
Newham Council —London
- £45,750 - £49,056 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
11d
Homelessness Support Officer
City of Westminster Council —London
- £34,359 - £37,509 a year
- IT
- Communication skills
Employment Specialist
Islington Council —Islington
- £44,235 - £45,852 a year
- Employee discount
14d
Learner Experience Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Education
- Organisational skills
- IT
1d
Homelessness Officer
City of Westminster Council —London
- £34,359 - £38,637 a year
- IT
- Communication skills
Help Desk Operative
Hackney Borough Council —Hackney
- £44,937 - £45,852 a year
- Weekend availability
- Communication skills
2d
Assessed and Supported Year of Employment (ASYE) Programme 2026/27
Newham Council —London
- £41,133 - £49,056 a year
- Full-time
13d
Public Health Officer
City of Westminster Council —Westminster
- £42,912 - £49,155 a year
- Microsoft Office
- Project management
- Organisational skills
Screening Case Support Officer
The Nursing and Midwifery Council —London
- £26,247 - £30,623 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
23h
Registration Officer
Lambeth Council —London
- From £40,404 a year
- Full-time
1d
SEND Information, Advice and Support Advisor
Southwark Council —London
- £42,912 - £49,155 a year
- Full-time
- Hybrid work
- School
- Annual leave
- Employee assistance programme
1d
Trainee Housing Enforcement Officer
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Presentation skills
- Negotiation
- Annual leave
- Flexitime
6d
Complaints & Information Officer
Hackney Borough Council —Hackney
- £49,155 - £51,228 a year
- Full-time
7d
Education Engagement Practitioner
City of Westminster Council —Westminster
- £42,912 - £52,269 a year
- Temporary
- School
- Negotiation
9d
Reviews Officer
City of Westminster Council —Westminster
- £42,912 - £46,854 a year
- IT
Income Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Temporary
- English
- Communication skills
Support Worker – Welcome Hackney (Refugee, Migrant and Asylum Seeker) Service
Hackney Borough Council —Hackney
- £42,912 - £44,235 a year
- Full-time
- Communication skills
9d
Families Together Practitioner
Barnet Council —London
- Full-time
- Hybrid work
- Childcare
- Oracle
- Working with children
- Annual leave
- Flexitime
12d

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Customer Resolutions Support Officer

City of Westminster Council -
Westminster

Apply Now

Job details

Permanent
£34,359 - £37,509 a year

Qualifications

Triage
Administrative experience
Organisational skills
IT
Communication skills

Full job description

About Us:

Housing Needs in Westminster City Council is a world of extraordinary stories. For Abbie, a Homelessness Officer, the work is often about stopping a crisis from happening at all

This might mean negotiating with landlords, working through financial difficulties with residents, or finding practical solutions that allow people to remain in their homes.

In one situation, Abbie worked with a resident who was at risk of losing their home after the rent became unaffordable and possession action had started. By working closely with the landlord, she took the time to understand what had driven the landlord to increase the rent and the residents’ financial situation. Through careful negotiation, she was able to secure an affordable agreement that worked for both parties. The possession action was withdrawn and the resident was able to stay in their home.

At Westminster, we understand that homelessness is multifaceted and caused by various factors, and addressing homelessness often goes beyond providing emergency accommodation – it requires an in-depth understanding of the root causes. This is why, alongside her negotiation work with the landlord, Abbie worked with officers across the department and the wider Council to help maximise the resident’s income. For Abbie, cases like this are not only about securing housing in the interim, they are about ensuring that residents are also able to sustain their tenancies in the long-term.

This kind of work requires persistence, judgement and empathy. Across Westminster, this is what our Housing Needs officers do every day: working with residents to turn difficult situations into new beginnings.

The Role:

As a Customer Resolution Support Officer in our Housing and Homelessness Service, you can make your own powerful contribution to people across Westminster. Playing a vital role in a front-line team responsible for responding to enquiries, complaints and requests from residents, you’ll help directly improve outcomes for people experiencing homelessness.

Ensuring cases are logged, progressed and communicated accurately and promptly, you’ll use your judgement to screen and triage correspondence against acceptance criteria. Your day-to-day will be fast-paced and varied, so you’ll take an organised, proactive approach to your work. Whether it’s monitoring inboxes for enquiries or complaints, drafting resident correspondence, or providing advice and guidance, you’ll put residents at the heart of everything you do.

Please refer to the Job Description for more information.

About You:

An established professional with experience of providing administrative, triage or coordination support within a customer-facing service, you’ll be confident handling enquiries, complaints and case-related correspondence. Having maintained accurate case records in a previous role, you’ll be confident managing multiple tasks simultaneously to meet service standards and deadlines

On a personal level, you’ll be a strong communicator with excellent active listening, organisational and prioritisation skills. Bringing empathy, sensitivity and strong attention to detail to everything you do, you’ll be capable of keeping calm in emotive or challenging situations. This is a fantastic opportunity to join a supportive, inclusive team making a direct impact on the lives of people experiencing homelessness, and to supercharge your career in the process.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Apply Now

Refine Your Search

council jobs in london, eng

Customer Resolutions Support Officer

Trainee Education MH Practitioner

Fraud Investigator

Homelessness Support Officer

Employment Specialist

Learner Experience Officer

Homelessness Officer

Help Desk Operative

Assessed and Supported Year of Employment (ASYE) Programme 2026/27

Public Health Officer

Screening Case Support Officer

Registration Officer

SEND Information, Advice and Support Advisor

Trainee Housing Enforcement Officer

Complaints & Information Officer

Education Engagement Practitioner

Reviews Officer

Income Officer

Support Worker – Welcome Hackney (Refugee, Migrant and Asylum Seeker) Service

Families Together Practitioner

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