Customer & technical support coordinator Work, Jobs in London, Eng (with Salaries)

Customer & Technical Support Coordinator
Redemption Roasters HQ —London
- £32,000 a year
- Full-time
- Remote
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Technical Support Coordinator
NECSWS —London
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
7d
ACCOUNT EXECUTIVE / OPERATIONS COORDINATOR
iwishdesign.com —Islington
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
7d
Asset Data Coordinator
ISS Facility Services —London
- Remote
- Microsoft Excel
- Maintenance
- Microsoft Office
Quick apply
7d
Technical Coordinator
Berkeley Group —London
- Construction
- Annual leave
Quick apply
Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
14d
Onboarding and Information Assurance Coordinator
Buyers Edge Platform, LLC —London
- Remote
- Data analysis skills
- Analysis skills
Quick apply
Passive Fire Protection Project Coordinator
ABCA Group Ltd —Enfield
- £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Help Desk Coordinator
SPOR Group —London
- £22,000 a year
- Full-time
- Organisational skills
- Communication skills
People & Talent Coordinator
Monica Vinader —London
- Hybrid work
- Management
- Travel
Quick apply
5d
Helpdesk Coordinator VA2756
Anabas —London
- £29,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
7d
Passive Fire Protection Project Coordinator (TEMPORARY)
ABCA Group Ltd —Enfield
- £32,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Project Coordinator
Colour Sound Experiment Ltd —London
- £30,784 - £40,000 a year
- Full-time
- AutoCAD
- Project management
- Organisational skills
- Free parking
Quick apply
Operations Coordinator
Eskan Electronics —Greenford
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Free parking
Quick apply
7d
Security and Vetting Coordinator, London (UK)
Viasat —London
- Hybrid work
- SharePoint
- Communication skills
Ecommerce Coordinator
RIXO —London
- Hybrid work
- Annual leave
- Employee discount
CRM Campaign Coordinator
SailGP —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
4d
IT Problem Management and Major Incident Coordinator
Grant Thornton UK LLP —London
- Full-time
- IT
- Communication skills
Service Administrator / Coordinator
Custom Security Solutions Ltd. —Hertford
- £26,000 - £33,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Salesforce
- Free parking
- Health & wellbeing programme
Quick apply
Sustainability Coordinator
Sedex —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home

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Customer & Technical Support Coordinator

Redemption Roasters HQ
London

Quick apply

Job details

Full-time
£32,000 a year
4 days ago

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Employee discount
Referral programme

Qualifications

Sales support
Barista experience
Technical support
Administrative experience
Coffee experience
Organisational skills
Customer support
Communication skills

Full job description

£32,000 per year

Customer & Technical Support Coordinator

Reporting to:

Head of Sales

Department:

Sales

Location:

King's Cross Office

About Redemption Roasters

Redemption Roasters is a profit and purpose specialty coffee company. We roast,serve and sell exceptional coffee while equipping prison leavers with the skills and experience they need to access employment and start a new chapter.

Our mission is powered by three core values:

Profit Powers Purpose

A high-performing business fuels impact.

Excellence Everywhere

Outstanding product,service and work from everyone. Good enough isn't enough.

Do the Right Thing

We act with integrity,take responsibility and offer opportunity.

About The Role:

We are looking for a highly organised,customer-focused Customer & Technical Support Coordinator to join our Sales team.

This role acts as the first point of contact for wholesale and ecommerce customers,providing operational support across ordering,subscriptions,customer service,and technical troubleshooting. The successful candidate will play a critical role in delivering an excellent customer experience while ensuring the smooth day-to-day running of our wholesale and direct-to-consumer channels.

The role is designed to improve customer response times,increase operational efficiency,and free up Account Managers to focus on sales growth and relationship management.

This is a fast-paced,cross-functional role requiring exceptional attention to detail,strong communication skills,and a passion for delivering outstanding customer support.

Key Responsibilities

Wholesale Operations Support

Manage day-to-day administration of our B2B ordering software
Release and edit wholesale orders
Process wholesale purchase orders accurately and efficiently
Manage standing orders and customer order amendments
Coordinate invoicing and fulfilment communication
Monitor order deadlines and communicate operational updates to customers
Ensure customer account information remains accurate and up to date

Ecommerce & Subscription Support

Manage Shopify ecommerce administration
Manage customer subscriptions,including edits,pauses,and troubleshooting
Respond to ecommerce customer enquiries
Resolve issues relating to orders,subscriptions,shipping,and fulfilment

Customer Service & Inbox Management

Act as the first point of contact for wholesale and ecommerce enquiries
Respond promptly and professionally via phone and email
Resolve operational and customer issues independently wherever possible
Escalate commercial or relationship-sensitive matters to Account Managers where appropriate
Coordinate internally with Roastery and Sales teams

Technical & After-Sales Support

Provide first-line remote troubleshooting for coffee quality and equipment issues
Support customers with espresso dial-ins,grinder settings,brewing,and extraction queries
Identify when engineering or Account Manager support is required
Coordinate equipment service callouts where necessary
Maintain accurate service and callout logs
Coordinate new coffee release sendouts to historic guest accounts

Skills & Experience

Essential

Excellent organisational and administrative skills
Strong written and verbal communication
Exceptional attention to detail
Ability to manage multiple priorities in a fast-paced environment
A customer-first mindset with strong problem-solving skills
Confidence handling customer enquiries independently
Experience using ecommerce or order management systems
Strong technical understanding of coffee preparation and extraction fundamentals

Desirable

Experience using Shopify
Experience within specialty coffee wholesale
Barista experience or coffee technical training
Experience in customer operations,customer support,or sales support roles

Personal Attributes

Calm and composed under pressure
Highly organised and process-driven
Proactive and solutions-focused
Commercially aware
Collaborative and team-oriented
Comfortable communicating with customers over phone and email
Confident troubleshooting and resolving issues remotely

Success in This Role Looks Like

Fast and accurate customer support
High order accuracy and efficient processing
Strong customer satisfaction and retention
Effective coordination between customers and internal teams
Reduced reactive workload for Account Managers
Consistently high service standards across wholesale and ecommerce channels

Terms and Benefits

Terms & Benefits

Salary:£32k
28 days annual leave (including bank holidays),with 1 additional day per year for each year of service,up to 5 years.
Unlimited free hot drinks in Redemption Roasters coffee shops,with discounts on food.
Discounts at Coal Drops Yard
Annual summer and Christmas parties
3 paid professional development days per year
Laptop and phone
Supportive and values-driven workplace
Employee Assistance Programme
Cycle to Work Scheme
High street discounts via BHN Extras
Up to £400 referral bonus

Equality and diversity Statement

Redemption Roasters is an international and multicultural business with customers,suppliers,and employees from across the globe. Fostering diversity in the workplace is both right and good for business. Gender,belief,ethnicity,origins,disability,sexual orientation,marital status,age or history of incarceration doesn't matter. If you perform,you'll fit in,whoever you are. We welcome applications from people with backgrounds traditionally underrepresented in the specialty coffee industry.

How to apply.

To apply for this role please submit a CV and Cover Letter via our application platform here

Quick apply

Refine Your Search

customer & technical support coordinator jobs in london, eng

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Helpdesk Coordinator VA2756

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Project Coordinator

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Service Administrator / Coordinator

Sustainability Coordinator

I want to receive the latest job alerts for customer & technical support coordinator in london, eng

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