Customer account executive Work, Jobs in London, Eng (with Salaries)

Customer Success Partner Supply Chain/Retail
Blue Yonder —London
- Full-time
- Bachelor's degree
- Business
- Negotiation
Sales – Customer Accounts & Performance
Hynedale T/A Noble Sleek —London
- £27,600 - £48,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
9d
Customer Success Account Manager - Cities, States & Regions - Disclosure Engagement EMEA
CDP Global —London
- £32,157 - £40,197 a year
- Hybrid work
- English
- Analysis skills
- Organisational skills
Client Account Manager
Apex Housing Solutions —London
- Up to £30,000 a year
- Full-time
- CRM software
- Data entry
- In-person
- Referral programme
Quick apply
Customer Success Executive, Financial Services - EMEA
Oxford Economics —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
9d
Client Assistant, Sponsorship & Consultancy
Dentsu —London
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Employee discount
9d
Account Executive , Large Customer Sales Acquisition, Amazon Ads
Amazon Online UK Limited —London
- Full-time
- Sales
- Salesforce
- Business development
10d
Junior Marketing & Sales Executive
Aldrich Inns —London
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- In-person
- Communication skills
- Employee discount
Quick apply
5d
Senior Account Executive, Customer Engagement UK & Ireland
Hilton —Watford
- Full-time
- Hospitality
- Microsoft Excel
- Hotel
- Employee stock purchase plan
- Annual leave
6d
Graduate Sales & Marketing Executive
WOLF UK LIMITED —Watford
- £29,500 - £31,500 a year
- Full-time
- Hospitality
- Sales
- Marketing
Quick apply
Customer Success Manager / Account Manager
Xelix —London
- £47,000 - £80,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Account Executive - Small Business - UK Based (Office, Flex or Remote)
HubSpot —London
- Remote
- Sales
- English
- In-person
Quick apply
Customer Success Executive
Vuelio —London
- £32,000 - £35,000 a year
- Hybrid work
- AI
- Employee discount
Enterprise Sales Executive - Private Assets
Kyriba —London
- Full-time
- Sales
- English
- Business development
Junior Account Manager – Corporate Clients
RGH‑Global Limited —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
14d
Sales and Sponsorship Executive
Immediate Media Co —London
- £28,000 - £29,500 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Communication skills
Quick apply
Customer Account Executive, EMEA
Ironclad, Inc. —London
- Full-time
- Hybrid work
- Sales
- Project management
- Communication skills
- Annual leave
Customer Retention Executive
1st Formations —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Financial services
6d
Customer Success Account Manager
Unily —London
- Full-time
- Hybrid work
- Marketing
- Microsoft Office
- Bachelor's degree
Quick apply
Account Manager (Customer Growth)
TrustFlight —London
- Full-time
- English
- Business development
- Bachelor's degree
- Annual leave
Quick apply

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customer account executive jobs near london, eng

Customer Success Partner Supply Chain/Retail

Blue Yonder -
London

Apply Now

Job details

Full-time

Qualifications

Supply chain
Bachelor's degree
SaaS
Business
Negotiation

Full job description

Customer Success Partner - Supply Chain/Retail

Overview of Blue Yonder

Blue Yonder is a global leader in AI-powered supply chain, retail, and commerce solutions, committed to transforming business practices through a seamless digital ecosystem that fosters collaboration and predictive insights. We empower businesses to navigate complexities and seize growth opportunities with our strategic innovation and deep industry expertise, backed by a strong presence in major cities and multiple Gartner® Magic Quadrant™ recognitions.

Scope of role

The Customer Success Management Team partners with our customers to ensure they are maximizing value from their Blue Yonder products. You’ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will build long-term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey. Internally, you will represent the voice of the customer, you will be a key member of the core account team, along with the Account Manager and Technical Account Manager. You will also be looking for opportunities to expand the Blue Yonder footprint and avoid potential attrition. If you enjoy driving real value, working collaboratively both internally and externally, in an energized and growing team, this role is for you.

How will you contribute to and drive success?

Serve as one of the primary points of contact as a trusted strategic advisor to your customers. Acting within a Customer Account Team, you will also have a Client Executive responsible for commercial engagements and a Technical Account Manager responsible for support case oversight and technical aspects.
Gain a deep understanding of your customers and their operations within their respective industry sub-verticals. Understand why they selected Blue Yonder and how we can help them solve their supply chain challenges.
Build and maintain strong relationships with key executives and C-level stakeholders across both business and information technology (IT)
Develop Value Success Plans through collaborative discovery with your customers to identify key value measures that can be tracked to verify value across their solution landscape.
Work to ensure that your customers have fully implemented their contracted solutions and are adopting them into their business practices
Manage strategic connection cadences for each solution area within your assigned customers. While also maintaining regular internal touch points to maintain Blue Yonder customer focus and progress
Drive the internal development of the Executive Business Review (EBR) and Quarterly Business Review (QBR) materials and play the lead role in presenting them to your customers.
Identify and mitigate potential customer attrition within your customer product suite by facilitating key internal and external action plans
Manage customer renewals - Lead the renewal process for your assigned customers; ensure they are aware of the value achieved, rightsized for the future, and aware of solutions they may want to consider adding
Identify key upsell and cross-sell solutions and services expansion opportunities within your customer portfolio
Drive customer referenceability and by nurturing referenceable customers and facilitating the many reference opportunities they can participate in as part of the Customer Appreciation Program

Specific goals center on the following (Core KPIs)

Identify and track measurable Verified Value Outcomes our customers are or have achieved with Blue Yonder solutions
Driving customer reference activities through our customer appreciation program
Initiating upsell and cross-sell opportunities within your assigned accounts
Mitigating customer attrition of the existing solution landscape
Effectively manage Renewal book of business
Driving executive customer engagement through strategic business reviews like EBRs and QBRs

What we are looking for

This is a senior manager level role with at least 20 years' relevant industry experience
Minimum of 15 years of supply chain and/or retail/manufacturing customer-facing experience
Breadth and depth of supply chain domain knowledge and experience is required
Clear executive presence and strong presentation abilities
Ability to identify the critical items in an ambiguous situation or structure, with aptitude to communicate these at the required levels, to make progress
Experience working with cross-functional teams (e.g., Sales, Product, Delivery)
Strong negotiation and stakeholder management skills
Detail-oriented with a commitment to driving and tracking consistent engagement processes
Strong business and analytical acumen, with knowledge and understanding of the SaaS technology landscape
Bachelor’s degree in business, Supply Chain Management, or related field

What we offer

Access to market leading tools & technology to help drive your success
Work alongside an industry-leading team to help you drive intelligent and thought-provoking conversations
Ownership of the customer experience on your assigned accounts
The opportunity to learn and drive leading practices in customer success
The chance to define what customer success looks like in an environment with a diverse, industry leading supply chain offering
An environment to grow and develop a career in Customer Success and beyond, measuring what matters, including your personal & skillset development

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Apply Now

Refine Your Search

customer account executive jobs in london, eng

Customer Success Partner Supply Chain/Retail

Sales – Customer Accounts & Performance

Customer Success Account Manager - Cities, States & Regions - Disclosure Engagement EMEA

Client Account Manager

Customer Success Executive, Financial Services - EMEA

Client Assistant, Sponsorship & Consultancy

Account Executive , Large Customer Sales Acquisition, Amazon Ads

Junior Marketing & Sales Executive

Senior Account Executive, Customer Engagement UK & Ireland

Graduate Sales & Marketing Executive

Customer Success Manager / Account Manager

Account Executive - Small Business - UK Based (Office, Flex or Remote)

Customer Success Executive

Enterprise Sales Executive - Private Assets

Junior Account Manager – Corporate Clients

Sales and Sponsorship Executive

Customer Account Executive, EMEA

Customer Retention Executive

Customer Success Account Manager

Account Manager (Customer Growth)

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