Customer service brokerage support Work, Jobs in London, Eng (with Salaries)

Customer Service Advisor
SwiftSwitch —London
- Up to £25,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Gym membership
Quick apply
Sales Support Administrator
SwiftSwitch —London
- £20,000 - £22,000 a year
- Monday to Friday
- Customer service
- Administrative experience
Quick apply
Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Protection Advisor
Pillar Finance —Beckenham
- £25,000 - £40,000 a year
- Full-time
- Sales
- Driving
- Financial services
- Free parking
- Profit sharing
Quick apply
5d
Trade Processing Analyst
ABN AMRO —London
- Communication skills
6d
Car Finance Sales Advisor
Carplus —Borehamwood
- £25,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Financial services
Quick apply
Trainee Mortgage Adviser / Paraplanner
Loans Warehouse —Watford
- £23,500 - £25,000 a year
- Overtime
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
13d
Protection Advisor
Mojo Mortgages —London
- £35,000 a year
- Full-time
Quick apply
Financial Crime Analyst
EC Markets LTD —London
- £30,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Financial services
Quick apply
Network Administrator
Fortex —London
- Computer Science
- Computer networking
Mortgage Advisor
Howden Group Holdings —London
- Full-time
- Hybrid work
- Financial services
- Communication skills
Account Manager
iSAM Securities —London
- Management
- Communication skills
Accounting Customer Service Manager
Ryan Specialty —London
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Supply Chain Specialist
Canon —Uxbridge
- £35,947 - £39,119 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Free parking
- Employee discount
Broker Support Representative
CRS Ltd —Windsor
- Financial services
- Communication skills
Brokerage Operations Analyst
JPMorganChase —London
- Full-time
- Analysis skills
Mortgage Administrator
Pure Resourcing Limited —London
- £28,000 - £45,000 a year
- Communication skills
2d
Customer Success Manager
Alpaca —London
- Remote
- Microsoft Office
- Contracts
- APIs
Quick apply
Client Services Manager
The Pure Gold Company —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Customer service
- Annual leave
Quick apply
Brokerage Operations Associate
JPMorganChase —London
- Full-time
- Analysis skills

I want to receive the latest job alerts for customer service brokerage support in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service brokerage support jobs near london, eng

Customer Service Advisor

SwiftSwitch -
London

Quick apply

Job details

Full-time
Up to £25,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Communication skills

Full job description

Job Title: Customer Service Advisor

Location: Brick Lane, London

Department: Admin

Employment Type: Full-time office based

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water. As we continue to grow, we’re looking for confident, driven individuals to join our busy sales team and take the next step in their career.

Job Overview:

As a Customer Service Advisor, you will play a key role in delivering outstanding customer service while supporting the operational flow of contracts between our customers and utility suppliers. Acting as the primary point of contact, you will handle enquiries, resolve complaints, and ensure a positive client experience throughout their journey with us.

In addition to customer-facing responsibilities, you will also be responsible for batching contracts to suppliers and building supplier relationships to help improve live rates and streamline processes. Your role is central to ensuring both customer satisfaction and operational excellence.

Key Responsibilities:

Act as the primary point of contact for customers, providing support via phone, email, and other communication channels such as supplier portals.
Handle a wide range of customer enquiries, issues, and complaints with professionalism, empathy, and efficiency.
Take ownership of customer issues, investigate thoroughly, and ensure timely resolution to the client's satisfaction.
Maintain accurate and up-to-date records in our CRM and contract management systems.
Batch contracts accurately and submit them to suppliers in line with internal deadlines and compliance requirements.
Work closely with utility suppliers to maintain strong working relationships and support improved live rates.
Collaborate with internal departments including sales, operations, and supplier management to ensure seamless service delivery.
Conduct customer feedback activities and translate insights into actionable service improvements.
Monitor recurring customer or supplier issues and contribute to process improvement initiatives.
Ensure adherence to industry regulations, company policies, and data protection requirements.

Requirements

Excellent verbal and written communication skills.
Strong active listening and interpersonal skills.
Proven problem-solving and conflict-resolution abilities.
Ability to manage and prioritise workload in a fast-paced environment.
High level of accuracy and attention to detail, particularly in contract handling.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
Previous experience in a customer service or liaison role is essential.
Experience within the utilities or energy sector (preferred but not essential).
Confidence in building and maintaining supplier relationships.

Benefits

Up to £25,000 per annum (depending on experience).
A supportive and collaborative team environment.
Opportunities for training and career progression within the energy brokerage industry.
Competitive salary and performance-based incentives.
Fun, sociable office environment in Shoreditch.
Free gym membership, regular socials, and Christmas shutdown.
Ongoing training and professional development.

Quick apply

Refine Your Search

customer service brokerage support jobs in london, eng

Customer Service Advisor

Sales Support Administrator

Customer Experience Team Leader

Protection Advisor

Trade Processing Analyst

Car Finance Sales Advisor

Trainee Mortgage Adviser / Paraplanner

Protection Advisor

Financial Crime Analyst

Network Administrator

Mortgage Advisor

Account Manager

Accounting Customer Service Manager

Supply Chain Specialist

Broker Support Representative

Brokerage Operations Analyst

Mortgage Administrator

Customer Success Manager

Client Services Manager

Brokerage Operations Associate

I want to receive the latest job alerts for customer service brokerage support in london, eng

Related Searches

Explore jobs in more locations

Requirements

Benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected