Customer success manager, emea Work, Jobs in London, Eng (with Salaries)

Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Customer Success Manager - EMEA D+A
Insight Software —London
- £44,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Analysis skills
Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
6h
Customer Success Manager - EMEA
HSI —London
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Presentation skills
- Continuous improvement
Quick apply
Customer Success Account Manager - Cities, States & Regions - Disclosure Engagement EMEA
CDP Global —London
- £32,157 - £40,197 a year
- Hybrid work
- English
- Analysis skills
- Organisational skills
6d
Customer Success Manager, Customer Data Platform - EMEA
mParticle —London
- £76,000 - £119,000 a year
- Full-time
Customer Success Manager (EMEA)
BitGo —London
- Project management
- Financial services
- Leadership
Quick apply
1h
Majors Customer Success Manager, EMEA
Harvey —London
- Full-time
- Hybrid work
- Travel
- Communication skills
Customer Success Manager, EMEA
Anteriad —London
- Remote
- Communication skills
- Marketing
- Annual leave
- Flexible schedule
Quick apply
Customer Success Manager, Beneficial Deployments, EMEA
Anthropic —London
- £125,000 - £165,000 a year
- Hybrid work
- Spanish
- Bachelor's degree
- APIs
- Flexible schedule
Customer Success Manager II
Recurly —London
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
9d
Founding Customer Success Manager
GP Automate —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- GP surgery experience
- Driving
Quick apply
4d
EMEA Customer Success Manager
Gravitee —London
- Hybrid work
- Travel
- APIs
Customer Success Manager, EMEA
Unily —London
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- IT
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
14d
Sr. Manager, Global Customer Success - Hyperscale - EMEA
Digital Realty —London
- Full-time
- Engineering
- Bachelor's degree
- Mentoring
Enterprise Customer Success Manager, EMEA
Harvey —London
- Full-time
- Hybrid work
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
12d
Customer Success Manager, Growth - EMEA
Vanta —London
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
Senior Customer Success Manager, EMEA
Unily —London
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- IT
Quick apply

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customer success manager, emea jobs near london, eng

Customer Success Manager

Plain -
London

Apply Now

Job details

Full-time
£180,000 - £215,000 a year

Qualifications

Sales
B2B sales
APIs

Full job description

Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build real customer relationships.

Some of the world's most forward-thinking companies — including Cursor, Ashby, Vercel, and Granola — use Plain to unify customer interactions, collaborate faster, and supercharge their workflows with AI.

We're a small, tight-knit team with offices in San Francisco and London, and teammates across Europe. This role is hybrid (3 days in-office) from our San Francisco office. We tend to start our work days earlier to overlap with our EU colleagues (7:30-8am), but we promise to provide the coffee/tea and morning tunes .

What you'll do

You'll be joining our Customer Success team to own onboarding and account management for our top-tier customers. Your focus is making sure these customers get to value fast, stay deeply engaged with Plain, and have a world-class experience throughout.

This is a hybrid role that spans onboarding, account management, product feedback, and cross-functional collaboration. You'll work hand-in-hand with sales, product & engineering, and support. These teams are intentionally very cross-functional and collaborative at Plain, and you should love that.

What makes this role special? You won't just be supporting customers, you'll be doing it through Plain itself. Our product is designed to power high-quality customer interactions and you'll be using it every day. The feedback you gather and the insights you surface will directly shape how we build the product, both for you and our customers.

We're looking for someone with 5+ years of experience in a CS or post-sales role at an early-stage B2B SaaS company who is obsessed with helping customers succeed.

Here's what the role looks like day-to-day:

Own onboarding for top customers: Gather context from sales, lead onboarding end-to-end, and drive customers to value as quickly as possible. You'll set the pace, remove blockers, and make sure every customer understands how to tie Plain to their success metrics and business cases from day one.
Manage and grow key accounts from onboarding onwards: Build deep relationships with our most important customers. Track health, drive renewals, and identify expansion opportunities by staying close to what they need and where they're headed.
Be hyper-communicative: Set expectations early and often with customers around high-velocity, high-volume communication. You're the kind of person who over-communicates on timelines, proactively shares updates, and keeps customers in the loop even when there's nothing new.
Be the voice of the customer: Advocate for customer priorities internally, influence product roadmap conversations, and make sure the team always has clear visibility into what our top customers need. You’re able to distill customer requests into actionable, scoped requests for product & engineering or push back thoughtfully when a request isn't the right fit.
Collaborate deeply with sales and product: Work with sales on handoffs and expansion conversations. Partner with product engineering to share insights, validate solutions, and close the loop with customers when their feedback ships.

This is a great fit if you…

Have 5+ years' experience in a Customer Success or post-sales role at an early-stage B2B SaaS company.
Know what it takes to manage high-value accounts without dropping the ball.
Love the onboarding phase. You get energy from helping customers ramp quickly, defining success criteria, and tying product adoption to real business outcomes.
Are an exceptional communicator who defaults to over-communicating. You're comfortable setting the tone for high-velocity interactions with customers and thrive in that rhythm.
Can juggle competing feature requests from multiple customers and turn messy feedback into structured, scoped asks that product and engineering can act on. You know when to advocate and when to push back.
Have great product sense. You understand trade-offs, can speak credibly about roadmap priorities, and are constructive when the answer is "not right now."
Want to work closely with sales and product, not in a silo. You see yourself as a connector across these teams, not a handoff point.
Are excited to help build the foundations of customer success at Plain.
BONUS: Can handle technical topics with ease — while this isn't an engineering role, you'll be comfortable talking APIs, webhooks, integrations, and workflows with customers.

This won't be the right role if you…

Can’t handle competing priorities across multiple accounts. Our top customers move fast and you should be up for the challenge of keeping up!
See yourself as purely an Account Manager. This role requires getting into the nitty-gritty of onboarding, troubleshooting, and deeply understanding how customers use Plain, not just managing relationships.
Prefer working behind the scenes - this is a high-touch, customer-facing role where you'll spend most of your day in direct conversation with customers.
Need cleanly drawn lines of ownership between sales and product. You'll be working tightly with both teams and should be excited about that overlap, not uncomfortable with it.
Don't enjoy fast-paced, proactive communication. Most conversations happen on calls, in Slack, and in Notion, and the pace is high.
Want a management position right away, this is an individual contributor role.
Need everything figured out - we're a small team, and ambiguity is part of the job.

Compensation Range: $180K - $215K

Apply Now

Refine Your Search

customer success manager, emea jobs in london, eng

Customer Success Manager

Customer Success Manager - EMEA D+A

Customer Success Manager

Customer Success Manager - EMEA

Customer Success Account Manager - Cities, States & Regions - Disclosure Engagement EMEA

Customer Success Manager, Customer Data Platform - EMEA

Customer Success Manager (EMEA)

Majors Customer Success Manager, EMEA

Customer Success Manager, EMEA

Customer Success Manager, Beneficial Deployments, EMEA

Customer Success Manager II

Founding Customer Success Manager

EMEA Customer Success Manager

Customer Success Manager, EMEA

Senior Customer Success Manager - UK

Sr. Manager, Global Customer Success - Hyperscale - EMEA

Enterprise Customer Success Manager, EMEA

Senior Customer Experience Manager

Customer Success Manager, Growth - EMEA

Senior Customer Success Manager, EMEA

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