Customer support & order coordinator | mon fri Work, Jobs in London, Eng (with Salaries)

Patient Pathway Coordinator/Receptionist
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £30,630 - £32,346 a year
- Full-time
- Organisational skills
- Front desk
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- Full-time
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- Annual leave

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Patient Pathway Coordinator/Receptionist

Kingston and Richmond NHS Foundation Trust
Kingston upon Thames

Apply Now

Job details

Full-time
£30,630 - £32,346 a year
3 days ago

Qualifications

GCSE
Organisational skills
Front desk

Full job description

Band 3

Main area

Patient Pathway Coordinator/ Receptionist

Grade

Band 3

Contract

Fixed term: 12 months (Possibly to be made permanent in the future)

Hours

Full time - 37.5 hours per week (8-4,11.30-7.30, 9-5, 10-6, Mon-Sat (Condensed hours considered 11.5 hours per day 7-7.30pm, Mon, Thurs, Fri, Sat) To be discussed at interview)

Job ref

396-8038097-DE-GV-Y

Site

Kingston Hospital

Town

Kingston upon Thames

Salary

£30,630 - £32,346 Pro rata pa, incl. HCAS

Salary period

Yearly

Closing

22/06/2026 23:59

Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Compassionate: We provide care with kindness, understanding, and empathy for all.
Inclusive: We embrace diversity and respect the unique contributions of every individual.
Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

Job overview

To provide a high-level reception service for Private Patients at Kingston Private Health, promoting a positive image for the Trust as well as providing an efficient and caring service for patients and visitors. To work as a member of the reception team, with staff of all disciplines, and other hospital staff, to ensure an efficient service.

To ensure a consistently high level of customer service is delivered, across the team, working to agreed standards.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.

Main duties of the job

To carry out general receptionist duties, which includes booking all patients into the department following the established procedures, via the electronic patient record system and Compucare.

...

To carry out general clerical duties, including the maintenance of records (electronic or physical) and filing, sorting and delivering post.

...

Ensure all clinical rooms and reception areas have clinic stationery, ensuring that stock levels are maintained and correctly recorded

...

Photocopying, Scanning and filing letters and documents as required.

...

Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.

Financial

Ensure all Private inpatients have up to date financial records on Compucare.

...

Be the first point of contact for account queries and deal with distressed or anxious patients with questions and concerns about their financial account.

...

Planning and Organisational Skills

Organise own day-to-day work tasks showing an ability to prioritise to achieve set timescales.

...

Responsibility for Financial and Physical Resources

Have a personal duty of care for all equipment and resources used.

...

Responsibility for Information

To liaise with medical records regarding availability of medical notes as appropriate.

...

Communications/Customer service

Demonstrate high levels of customer care and be an ambassador for customer care within the Trust

Working for our organisation

Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Compassionate - We treat everyone with kindness, understanding and empathy

Inclusive - We are respectful, fair and open, valuing everyone’s unique contribution

Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving

Detailed job description and main responsibilities

***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***

NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Person specification

work experience

Essential criteria

Experience in the NHS
Reception experience

Desirable criteria

Experience in a private patient facility
CRS trained

Education

Essential criteria

GCSE English and Maths Grades A-C

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]

Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

Further details / informal visits contact

Name

Shirley Wiltshire

Job title

Private Patient Admission and Discharge Supervisor

Email address

[email protected]

Telephone number

020 8934 6020

Additional information

Available 9-5, Mon, Tues, Thurs and Fri.

Apply Now

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customer support & order coordinator | mon fri jobs in london, eng

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I want to receive the latest job alerts for customer support & order coordinator | mon fri in london, eng

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Band 3

Home, community, hospital

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

work experience

Essential criteria

Desirable criteria

Education

Essential criteria

Applicant requirements

Application numbers

Further details / informal visits contact

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