Cx cloud consultant Work, Jobs in London, Eng (with Salaries)

Contact Centre & CX Transformation Consultant
Capgemini —London
- AWS
- Financial services
- AI
Principal CX Cloud Consultant
Boxfusion —London
- £78,000 - £100,000 a year
- Full-time
- Oracle
- Sales
Senior CX Cloud Consultant
Boxfusion —London
- £50,000 - £78,000 a year
- Full-time
- Oracle
WFO Consultant
Sabio Group —London
- Full-time
- Software troubleshooting
- English
- Classroom experience
Quick apply
SAP CX Functional Consultant
Customertimes —London
- Remote
- Azure
- APIs
- Agile
- Annual leave
- Employee discount
Quick apply
Senior Consultant - Customer Experience Transformation (CXT)
TTEC Digital —London
- £1 an hour
- Full-time
- Remote
- Continuous improvement
- Agile
Quick apply
14d
CX Sales Specialist
wavenet —London
- Full-time
- Hybrid work
- Microsoft Office
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
frog - Consultant - Data Analytics
Capgemini —London
- Hybrid work
- SQL
- IT
- AI
5d
frog - Customer Service Transformation Managing Consultant
Capgemini —London
- Hybrid work
- Customer service
- AWS
frog -Managing Consultant - Data Science (Customer Data)
Capgemini —London
- Hybrid work
- Management
- Master's degree
- Project management
Senior Data Consultant
Sabio Group —London
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Life insurance
Quick apply
Principal Solution Consultant
Genesys —London
- Full-time
- Computer Science
- Engineering
- Analysis skills
Strategy Consulting Director - Loyalty
Wunderman Thompson MAP —London
- Salesforce
- Bachelor's degree
- No degree
Lead Consultancy Director
Sabio Group —London
- Full-time
- Hybrid work
- Sales
- AI
- Leadership
- Annual leave
- Life insurance
Quick apply
Amazon Connect GTM & Solutions Lead
Capgemini —London
- Leadership
Technical Consultant - D365 & Power Platform
TTEC Digital —London
- Full-time
- Remote
- Azure
- Computer Science
- Engineering
Quick apply
Principle Architect, Technology Consulting
TTEC Digital —London
- Full-time
- Remote
- AWS
- JavaScript
- Agile
Quick apply
Technical Product Owner
Computacenter —Hatfield
- Remote
- Computer Science
- DevOps
- Bachelor's degree
frog - Consultant/Senior Consultant - Data Science (Customer Data)
Capgemini —London
- Hybrid work
- Management
- Machine learning
- Mentoring
Solution Consulting Manager
Genesys —London
- Full-time
- CRM software
- Bachelor's degree
- No degree

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Contact Centre & CX Transformation Consultant

Capgemini -
London

Apply Now

Job details

Permanent

Qualifications

AWS
Customer support
Financial services
AI

Full job description

Role Summary

Drive and support the digital transformation agenda for clients by assessing existing processes and technologies to improve customer experience and operational efficiency. Utilize industry knowledge and Contact Centre/CX expertise to design, plan, and implement complex digital and intelligent automation solutions aligned to client objectives.

Key Responsibilities

Drive and support the digital transformation agenda for clients
Assess existing processes and technology to identify opportunities to improve customer experience and operational efficiency, utilizing industry knowledge and Contact Centre/CX expertise
Create technical and resourcing business cases aligned to client objectives
Present at leadership review sessions with Customer and Capgemini leadership
Design, plan, and drive implementation of complex business solutions including digital platform technologies and Intelligent Automation
Collaborate across Capgemini practices to create industry-leading solutions with clear business outcome commitments
Build strong internal and external networks to enable future CX opportunities
Consult with internal stakeholders across sector verticals to drive existing and new client engagements
Continuously engage with the latest Contact Centre technology and market insights and share across internal and external networks
Develop and deliver solutions by responding to client RFIs and RFPs where Digital Transformation opportunities are present

Required Skills and Experience

Business consulting experience within a Professional Services organization
Large-scale BPO transformation and/or Professional Services experience
Experience designing solutions for Contact Centres and digital channels
Ability to create client proposals using multiple available data points
Experience managing CX Consultants or Process Transformation/Improvement teams
Exposure to commercial modelling and sizing
Ability to design Contact Centre/CX solutions aligned to client objectives
Strong understanding of latest technology trends in Contact Centre and Digital Transformation markets
Clear understanding of deflection and automation techniques in the Contact Centre and CX space
Experience designing and supporting functional requirements for CX solution implementation (e.g. chatbots, Conversational AI)

Domain and Industry Experience

Cross-sector experience including Financial Services, Manufacturing, Media & Entertainment, Retail, and Technology
Experience handling various Contact Centre processes including inbound, outbound, sales & marketing campaigns, employee queries, and customer support desks
Experience working in integrated Contact Centre environments across:
- Delivery & Service Management
- Workforce Management (WFM)
- Learning
- Reporting & Analytics
- Quality

Methodologies and Technical Knowledge

Process Improvement methodologies
Knowledge of simple automation principles such as call deflection, webchat, Conversational AI, and chatbots
Working knowledge of Contact Centre solutions including (but not limited to):
- AWS
- Genesys Cloud
- NICE
- Zendesk

Your security clearance

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks.

There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.

There are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and
Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make it real – what does it mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Capgemini. Make it real

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com

Apply Now

Refine Your Search

cx cloud consultant jobs in london, eng

Contact Centre & CX Transformation Consultant

Principal CX Cloud Consultant

Senior CX Cloud Consultant

WFO Consultant

SAP CX Functional Consultant

Senior Consultant - Customer Experience Transformation (CXT)

CX Sales Specialist

frog - Consultant - Data Analytics

frog - Customer Service Transformation Managing Consultant

frog -Managing Consultant - Data Science (Customer Data)

Senior Data Consultant

Principal Solution Consultant

Strategy Consulting Director - Loyalty

Lead Consultancy Director

Amazon Connect GTM & Solutions Lead

Technical Consultant - D365 & Power Platform

Principle Architect, Technology Consulting

Technical Product Owner

frog - Consultant/Senior Consultant - Data Science (Customer Data)

Solution Consulting Manager

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