Debt relief & collection occupations Work, Jobs in London, Eng (with Salaries)

Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
Collections Agent (Part Time)
Onmo —London
- £33,000 a year
- Part-time
- Remote
- CRM software
- Customer service
- Negotiation
13d
Investigations & Collections Officer
Dukes Bailiffs Limited —London
- From £28,900 a year
- Full-time
- Customer service
- No experience needed
- Driving
- Health & wellbeing programme
- Flexitime
Quick apply
Debt Collection Agent
RSM UK —Brentwood
- Full-time
- Hybrid work
- Communication skills
13d
Collections Agent
Flatpay —London
- English
- Contracts
- IT
Quick apply
Collection Representative
Wilson Sonsini Goodrich & Rosati —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Council Tax Revenue Officer
London Borough of Barking and Dagenham —London
- English
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
2d
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Financial services
- Communication skills
- Negotiation
- Annual leave
2d
Complaints & Arrears Executive
Hometree Finance —London
- £32,000 - £40,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Income Customer Service Officer
Wandle Housing Association Limited. —London
- £39,167 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
10d
Payment Support Officer - Mortgage collections
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
Quick apply
Debt Specialist (Family Support Service)
Lambeth Council —London
- £43,308 - £45,852 a year
- Full-time
- Communication skills
13d
Income Team Manager
Tower Hamlets —London
- £58,551 - £61,686 a year
- Communication skills
- Annual leave
Servicing and Arrears Specialist
Landbay Partners —London
- Time management
- Life insurance
Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
Servicing and Arrears Specialist
LANDBAY —London
- Time management
- Life insurance
Quick apply
Credit Controller
SK Foods Limited —Ruislip
- £22,000 - £28,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Data entry
- Organisational skills
- Free parking
- Work from home
Quick apply
Field Agent / Warrant Officer - 3 Month Fixed Term Contract
Resolvecall —South East London
- £2,566 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Debt Adviser (Trainee with relevant experience considered)
Citizens Advice —Hemel Hempstead
- £22,702.70 - £26,028.64 a year
6d

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debt relief & collection occupations jobs near london, eng

Income Collection Officer

Pinnacle Group -
Holborn

Quick apply

Job details

Temporary
£19.50 an hour

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Microsoft Office

Full job description

Job Introduction

Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and will be responsible for achieving and maintaining lowest levels of current rent and former tenancy arrears ensuring we maximise income recovery. You will be guided by the Income Manager and work with the housing management teams to ensure delivery of the arrear’s targets.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be a confident communicator with a natural ability to build trust and rapport with residents, even in challenging situations. You’ll bring a proactive and empathetic approach to income recovery, combining strong knowledge of housing income management and welfare benefits with a genuine commitment to supporting tenants. If you're someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent service, we’d love to hear from you.

This is an ongoing temporary hybrid position.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

Proactively reduce rent arrears across all accounts to meet monthly targets. This includes producing arrears reports and letters, engaging with residents, preparing legal instructions for possession proceedings, serving Notices, conducting home visits, applying for direct payments, attending court when required and offering advice and support to help residents sustain their tenancies
Take ownership of individual performance targets and contribute to the overall success of the income collection service
Identify residents who may benefit from specialist welfare or financial inclusion support and refer them to the Welfare Advice & Financial Inclusion Manager
Liaise effectively with external agencies including Local Authorities (Housing Benefit), the DWP (Universal Credit), social services and other relevant bodies to support income recovery
Respond to arrears-related correspondence and provide clear, accurate information to the Income Manager or Contract Manager to assist in resolving formal complaints
Plan and manage your own workload efficiently, ensuring accounts are monitored weekly and targets are consistently met

Key requirements:

Experience working in a housing and income collection setting
Background in credit control with practical knowledge of income recovery processes
Confident using housing management systems to monitor and manage accounts
Solid understanding of the legal framework for housing including Pre-Action Protocols
Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit
Proficient in MS Office applications including Word, Excel and Outlook

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

debt relief & collection occupations jobs in london, eng

Income Collection Officer

Customer Operations Agent (Collections)

Collections Agent (Part Time)

Investigations & Collections Officer

Debt Collection Agent

Collections Agent

Collection Representative

Council Tax Revenue Officer

Collections Specialist

Complaints & Arrears Executive

Income Customer Service Officer

Payment Support Officer - Mortgage collections

Debt Specialist (Family Support Service)

Income Team Manager

Servicing and Arrears Specialist

Collections Specialist

Servicing and Arrears Specialist

Credit Controller

Field Agent / Warrant Officer - 3 Month Fixed Term Contract

Debt Adviser (Trainee with relevant experience considered)

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