Delivery manager customer & operations support Work, Jobs in London, Eng (with Salaries)

Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
1d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Customer Support Manager
HIVED —London
- Supervising experience
- Travel
- In-person
3h
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Regional Operations Manager
evoke —East London
- Full-time
- Hybrid work
- Annual leave
- Work from home
7d
Customer Operations Specialist
Octopus Electric vehicles —London
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
14d
Operations Support Manager
Accent Catering Services Ltd —London
- £39,000 a year
- Full-time
- Cooking
- Driving
- Travel
- Employee assistance programme
- Employee discount
Quick apply
7d
Course Operations Manager
CST Training LTD —Bexley
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
6d
Central London Operations Manager
Popeyes UK —London
- Full-time
- Casual dining restaurant
- Quick service & fast food restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
4d
Operations Support Manager
APCOA PARKING (UK) LTD —Uxbridge
- £35,035 a year
- 8 hour shift
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Transformation Manager
RHP —Teddington
- £85,636 a year
- Full-time
- Project management
- Annual leave
5d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
8d
Founding Customer Success Manager
GP Automate —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- GP surgery experience
- Driving
Quick apply
10d
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Project Manager (Onboarding & Delivery Operations)
Littlepay —London
- Hybrid work
- PMP
- Project management
- Bachelor's degree
- Employee assistance programme
Quick apply
Customer Success Manager
Enfuce —London
- Organisational skills
- Communication skills
- Banking
- Annual leave
4d
Operations Support
Connect Health —London
- Up to £30,000 a year
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Employee assistance programme
6d

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delivery manager customer & operations support jobs near london, eng

Customer Support Manager

WeMaintain -
London

Quick apply

Job details

£50,000 - £60,000 a year

Qualifications

Maintenance
Cost control
Contracts
Leadership
Communication skills

Full job description

Our Mission:

To place the best of human and technology at the heart of building maintenance. By combining the expertise of engineers in the field with the agility of technology, we aspire to be a major player in facilitating economic, digital, environmental, and social transitions for the better, particularly with the advent of smart buildings.

We are convinced that combining technology and innovation to enhance technical professions will be successful by granting autonomy, time, and recognition to engineers—the true experts in the field—and is essential for successful performance. This is why we develop hardware and software solutions to provide real-time, reliable, and comprehensive data to optimize building management.

Everything in the company is built around its values: Care, Grit, and Uniqueness. We apply them daily within our teams and with our clients and partners.

WeMaintain's mission is to drive the transformation of building operations with our unique end-to-end platform. Join our dynamic and energetic team as we shape the future of maintenance.

Why Join Us?

At WeMaintain, we are committed to embodying each of our values in our daily work:

Care, in every interaction with our clients and colleagues.
Grit, in our determination to always go above and beyond and deliver superior quality products.
Uniqueness, in our goal to always enable everyone to feel comfortable expressing their opinions and testing their ideas to transform our industry.

Join our team and help shape the future of maintenance while working in a supportive and collaborative environment.

If you are ready to make an impact and drive change in a growing company, we would love to get to know you. Join us at WeMaintain and be part of our journey to revolutionize the industry!

Who Are We Looking For?

We are seeking an experienced and driven Customer Support Manager to lead our lift and escalator service operations. This role is responsible for managing day-to-day field operations, overseeing service and maintenance teams, and building strong customer relationships. The ideal candidate combines technical understanding of the lift industry with strong leadership, planning, and client-facing skills.

What Will Your Future Role Be?

Field Operations Management

Lead, manage, and support field engineers and technicians across service, maintenance, and repair activities
Plan and coordinate workloads, schedules, and resource allocation to meet service targets and SLAs
Monitor job quality, productivity, and safety compliance across all field activities
Ensure adherence to statutory regulations, safety standards, and company procedures
Support recruitment, onboarding, and ongoing development of field staff
Conduct performance reviews, toolbox talks, and technical guidance sessions
Act as escalation point for complex technical and operational issues

Customer Relationship Management

Serve as a primary operational contact for key customers and contracts
Build and maintain strong, long-term customer relationships
Manage service delivery performance against contract requirements
Handle escalations, service concerns, and customer complaints promptly and professionally
Attend customer meetings, site reviews, and performance reviews
Identify opportunities for service improvements and contract growth

Operational & Commercial Control

Track KPIs including response times, first-time fix rates, callbacks, and customer satisfaction
Work closely with sales and commercial teams to support renewals and variations
Control operational costs, overtime, and materials usage
Support quotation reviews and technical scope validation where required
Prepare operational reports for senior management

Health, Safety & Compliance

Promote a strong safety culture across all field teams
Ensure risk assessments and method statements are followed
Investigate incidents and implement corrective actions
Maintain compliance with lift industry standards and regulatory requirements

You Are the Right Person for Us If:

Essential

Strong communication skills with the ability to engage confidently with engineers, customers, and senior stakeholders
Proven experience managing and leading field-based or mobile service teams
Commercial awareness, with experience balancing service delivery, cost control, and contract performance
Ability to plan, prioritise, and manage multiple operational demands
Leadership presence with a people-first approach to team development
Experience working in fast-paced, service-driven environments

Desirable (Not Essential)

Industry qualifications in lift engineering or related discipline
Knowledge of relevant lift and safety standards
Experience managing service contracts and SLAs

️ How to Apply?

We carefully read every application. Tell us who you are, what draws you to this role, and what you'd like to build with us.

What we value most is drive, curiosity, and potential — not a perfect resume.

To apply, just click the “Apply” button below and answer a few short questions. It’s quick and helps us get to know you better.

At WeMaintain, we celebrate diversity, encourage personal growth, and are committed to inclusivity. Whatever your background, journey, or identity — we warmly encourage you to apply.

Recruitment Process:

Phone interview with Recruitment lead - 30 minutes
Face to face interview with Senior management - 1 hour

Quick apply

Refine Your Search

delivery manager customer & operations support jobs in london, eng

Customer Support Manager

Control Centre Duty Manager

Client Engagement Manager

Customer Support Manager

Head of CS - Under 18s Services

Regional Operations Manager

Customer Operations Specialist

Customer Experience Manager

Operations Support Manager

Course Operations Manager

Central London Operations Manager

Front of House Manager

Operations Support Manager

Transformation Manager

Customer Service Manager

Founding Customer Success Manager

Service Delivery Manager

Project Manager (Onboarding & Delivery Operations)

Customer Success Manager

Operations Support

I want to receive the latest job alerts for delivery manager customer & operations support in london, eng

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Who Are We Looking For?

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You Are the Right Person for Us If:

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