Digital customer service remote Work, Jobs in London, Eng (with Salaries)

Service Desk Analyst (1st Line)
British Business Bank —London
- £30,000 a year
- Monday to Friday
- Hybrid work
- Software troubleshooting
- Continuous improvement
- IT
- Annual leave
- Employee discount
Quick apply
21h
Customer Support Specialist
Perlego —London
- £30,000 a year
- Full-time
- Hybrid work
- English
- Annual leave
Quick apply
5d
Customer Success Specialist
Healthera Ltd —London
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Work from home
- Sick pay
Quick apply
1d
Technical Data Entry Administrator
Pole Star EAM Limited —London
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- Data entry
- Typing
- Flexible schedule
Quick apply
Client Services Representative- 6 months Fixed Term
Moneyfarm —London
- Temporary
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
12d
Personal Assistant
The AA —London
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance programme
12d
Patient Liaison & Executive Assistant (Part-Time)
Yaad LTD —London
- £12 - £13 an hour
- Part-time
- Hybrid work
- Administrative experience
- Office experience
- Work from home
Quick apply
2d
Customer Success and Support Lead
H2 Cognitive Designs Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Python
Quick apply
1d
Customer Support Engineer
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
Customer Support Calls Manager
Second Nature —London
- Full-time
- Remote
- Google Suite
- Customer service
- Analysis skills
Quick apply
Operations Support Intern
CSC (Corporation Service Company) —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
15h
Service Desk Technician L2
Milestone Technologies, Inc. —London
- Monday to Friday
- Customer service
- IT
Customer Support Executive (CSE) (Students, Members and other)
The Gemmological Association Of Great Britain (Gem-A) —London
- From £25,000 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Work from home
- Employee discount
Quick apply
IT Service Desk Executive (6 Month FTC)
Jellyfish —London
- Full-time
- English
- Windows
- IT
- Annual leave
- Flexible schedule
Quick apply
Adjusting Executive
Sedgwick —London
- Remote
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
5d
Social Media Assistant
Sunrise Beverages —London
- £10.85 - £12.71 an hour
- Monday to Friday
- Hybrid work
- Social media management
- Bachelor's degree
- Travel
- Store discount
- Health & wellbeing programme
Quick apply
11d
Customer Service Officer 6-Month FTC
Chime Housing —Watford
- £30,386 a year
- Full-time
- Customer service
- Front desk
- Communication skills
- Annual leave
Quick apply
4d
Information Cyber Security analyst
Enfield Council —Enfield
- £45,393 - £57,477 a year
- Azure
- Communication skills
- Annual leave
- Employee assistance programme
13d
Full Time Website and Social Media Content Manager
Empower Youth Limited —Forest Gate
- £1,500 - £1,800 a month
- Full-time
- Communication skills
Quick apply
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting

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Service Desk Analyst (1st Line)

British Business Bank
London

Quick apply

Job details

Permanent
£30,000 a year
21 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Software troubleshooting
Ticket management
Continuous improvement
IT support
IT
Communication skills

Full job description

Description

IT Service Desk Analyst

Location: London (hybrid working – office attendance expected 4–5 days per week)

Contract: Permanent

Hours: Full time, 37.5 hours per week. Rota-based shifts between 8:00am and 5:30pm, Monday to Friday.

Salary: £30,000 depending on experience

Benefits package:

30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday
15% employer pension contribution, discretionary bonus scheme
Flexible working, cycle to work scheme, healthcare cash plan and life assurance
Paid voluntary days, maternity, adoption, and shared parental leave
Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more

THE ROLE

As an IT Service Desk Analyst, you'll be the first point of contact for colleagues requiring technical support across a range of systems, applications and devices. This is a hands-on service desk role where you'll diagnose and resolve issues, manage service requests and ensure users receive a responsive, high-quality support experience.

You'll be comfortable working in a fast-paced environment where priorities can change throughout the day. Following established processes and service levels, you'll manage incidents from initial contact through to resolution or escalation, keeping users informed and delivering a consistent service at every stage.

To be successful, you'll have some experience of providing IT support, whether gained through a service desk role, placement, apprenticeship, degree programme, internship or similar environment. You'll be confident troubleshooting common hardware, software and access issues and keen to continue developing your technical skills. You'll be confident troubleshooting common hardware, software and access issues and able to become effective in the role quickly. You'll also have excellent communication skills, attention to detail and a customer-focused approach.

You'll have experience working with Microsoft 365 applications, Windows devices and IT service management tools, alongside an understanding of ticket management, prioritisation and service delivery practices. Experience supporting workplace technologies such as laptops, mobile devices and peripherals will also be valuable.

This role offers an excellent opportunity to build your career in IT. You'll gain exposure to a broad range of technologies, work alongside experienced colleagues and develop your technical knowledge through hands-on experience supporting a busy and evolving IT environment.

This is a predominately office-based role, and you'll be expected to attend the office 4–5 days per week. You'll work on a rota basis covering service desk operating hours of 8:00am to 5:30pm. From time to time, you'll also travel to the Bank's other office location to support the implementation of new technologies, software and IT services.

Whether you're looking to take the next step in your IT support career or build on experience gained through education, placements or early career roles, you'll find opportunities to learn, develop and grow within the team.

In return, you'll join a collaborative team where your contribution is valued and where you'll have opportunities to develop your technical knowledge, broaden your experience and contribute to the continuous improvement of our IT services.

Please click on this Job Description to find out more details.

Key Benefits

Click here for a complete list of benefits

30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
15% employer pension contribution
Flexible working
Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
Paid voluntary days, maternity, paternity, adoption, and shared parental leave
Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more

About British Business Bank

The British Business Bank is an established and influential institution with a key mission of driving sustainable growth and prosperity throughout the United Kingdom. It plays a vital role in supporting access to finance for smaller businesses, facilitating their development and contributing to the transition towards a net zero economy.

Since its inception in 2014, the British Business Bank has functioned as a government-owned economic development bank, operating independently to fulfil its objectives. It collaborates with over 200 delivery partners, including high street, digital, specialist, and challenger banks, venture capital and private debt funds, as well as fintech platforms, to implement its programs effectively.

With offices in Sheffield and London, the British Business Bank currently employs approximately 550 individuals.

As an organisation that values flexibility, wellbeing and collaboration, the British Business Bank introduced a hybrid-working model in 2020. Our colleagues typically spend an average of 2 days per week working in our offices, striking a balance between the advantages of remote work and the benefits of in-person collaboration. The successful candidate for this role should be able to commute to our office (unless specified).

At the British Business Bank, we aim to represent the communities we serve, firmly believing that different perspectives make us stronger. We strongly encourage applications from individuals with varied experiences and backgrounds.

As a Disability Confident employer, we commit ourselves to having an inclusive, equitable and accessible recruitment process supporting applicants and employees, making reasonable adjustments whenever it is feasible.

Quick apply

Refine Your Search

digital customer service remote jobs in london, eng

Service Desk Analyst (1st Line)

Customer Support Specialist

Customer Success Specialist

Technical Data Entry Administrator

Client Services Representative- 6 months Fixed Term

Personal Assistant

Patient Liaison & Executive Assistant (Part-Time)

Customer Success and Support Lead

Customer Support Engineer

Customer Support Calls Manager

Operations Support Intern

Service Desk Technician L2

Customer Support Executive (CSE) (Students, Members and other)

IT Service Desk Executive (6 Month FTC)

Adjusting Executive

Social Media Assistant

Customer Service Officer 6-Month FTC

Information Cyber Security analyst

Full Time Website and Social Media Content Manager

IT Helpdesk Specialist, UK

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