Digital engagement officer Work, Jobs in London, Eng (with Salaries)

Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Training Administration Officer
Royal Town Planning Institute —London
- £35,250 a year
- Full-time
Quick apply
HR Officer, Learning, Development and Succession Planning
TLC Care —Harrow
- Full-time
- Nursing home
- Microsoft Office
- Hotel
Quick apply
Workplace Services Officer
Buzzacott —London
- Microsoft Outlook
- Customer service
- Administrative experience
Communications Officer - Press (Mat Cover)
Royal Academy of Arts —London
- £31,782 a year
- Weekend availability
7d
Participant Experience Officer
AlzheimersSociety —London
- £31,949 - £35,498 a year
- Travel
5d
Student Engagement and Attendance Officer
LCK Academy —London
- Weekend availability
- CRM software
- Microsoft Office
- Bachelor's degree
Digital Learning and IT Support Officer
Northchild Education (UK) Ltd —London
- £37,000 - £43,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- University
Quick apply
7d
Digital Communications Officer
National Gas —London
- £44,000 a year
- Full-time
- Hybrid work
- Social media management
- Communication skills
- Employee assistance programme
20h
Website and Digital Content Officer, Faculty of Arts and Humanities
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Management
- No degree
- AI
- Annual leave
- Employee assistance programme
7d
Education Engagement Coordinator - TechFirst (London and South East)
STEM Learning —South East London
- £34,000 - £38,000 a year
- Full-time
- Travel
- Employee assistance programme
Quick apply
12d
Communications Officer, Communications
Watford General Hospital —Watford
- £41,957 - £50,387 a year
- Full-time
- Hybrid work
- Data analysis skills
- No degree
- Patient care
7d
Community Engagement Officer
Chime Housing —Watford
- £26,650 - £30,000 a year
- Weekend availability
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
3d
Learning & Development Officer (Digital) at Haberdashers' Academies Trust South
Haberdashers' Crayford Primary —London
- £28,123 - £30,179 a year
- Full-time
- Human resources
- School
- Teaching
- Work from home
- Bereavement leave
Quick apply
12d
Senior Press Officer
National Residential Landlords Association —London
- £39,999 - £40,000 a year
- Hybrid work
- Bachelor's degree
- Driving
- AI
- Annual leave
- Work from home
Quick apply
14d
Culture, Inclusion & Engagement Manager
Albert Kennedy Trust —London
- £39,675 a year
- Full-time
7d
Digital & Business Support Officer at Haberdashers' Academies Trust South
Haberdashers' Crayford Primary —London
- £28,123 - £30,179 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
- Health & wellbeing programme
- Gym membership
Quick apply
12d
Sales Solutions Director
The Keyholding Company —London
- £80,000 a year
- Full-time
- No degree
- Work from home
- Employee assistance programme
Quick apply
Project Officer (Part-Time, Temporary Contract)
Seniors in Touch (SIT) —London
- £20 an hour
- Temporary
- Care experience
- Supervising experience
- Project management
Quick apply
11d
CRM & Data Officer
The Gemmological Association Of Great Britain (Gem-A) —London
- From £28,000 a year
- Weekend availability
- CRM software
- Microsoft Excel
- Data analysis skills
- Work from home
- Employee discount
Quick apply
6d

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Welfare Advice Officer

Pinnacle Group -
London

Quick apply

Job details

£36,000 - £40,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Numeracy
Analysis skills
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking for a Welfare Advice Officer to join our Homes Division to support the delivery of a responsive and resident focused income management service. You will play a key role in helping residents sustain their tenancies by offering early intervention, clear guidance, and positive engagement around rent and service charge accounts. You will contribute to a service that aims to maximise income, reduce arrears and promote financial well-being across our communities, ensuring residents receive a fair, supportive and effective experience.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have strong welfare rights knowledge with hands-on casework experience, be skilled in communication and advocacy with the ability to simplify complex information, have experience supporting vulnerable residents with complex needs, take a proactive and solution‑focused approach to managing a varied caseload, and demonstrate strong numeracy, analytical skills and confidence using digital case management systems.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

Deliver specialist welfare benefits advice, including checks, claims, and casework.
Identify income-maximisation opportunities to support rent payments.
Manage complex cases, including reconsiderations, appeals, tribunals.
Liaise with DWP, local authorities and HMCTS to resolve benefit issues.
Support vulnerable tenants to remove barriers to tenancy sustainment.
Maintain accurate case records and keep updated on policy changes.
Provide welfare benefits guidance and training to Pinnacle staff.
Improved rent collection and tenancy sustainment.
Increased staff capability on welfare rights and income matters.

Key requirements:

Strong welfare rights knowledge and casework experience.
Skilled in communication, advocacy and simplifying complex information.
Experience supporting vulnerable residents with complex needs.
Proactive, solution-focused and confident managing a varied caseload.
Good numeracy, analytical skills and digital case management experience.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

digital engagement officer jobs in london, eng

Welfare Advice Officer

Training Administration Officer

HR Officer, Learning, Development and Succession Planning

Workplace Services Officer

Communications Officer - Press (Mat Cover)

Participant Experience Officer

Student Engagement and Attendance Officer

Digital Learning and IT Support Officer

Digital Communications Officer

Website and Digital Content Officer, Faculty of Arts and Humanities

Education Engagement Coordinator - TechFirst (London and South East)

Communications Officer, Communications

Community Engagement Officer

Learning & Development Officer (Digital) at Haberdashers' Academies Trust South

Senior Press Officer

Culture, Inclusion & Engagement Manager

Digital & Business Support Officer at Haberdashers' Academies Trust South

Sales Solutions Director

Project Officer (Part-Time, Temporary Contract)

CRM & Data Officer

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