Digital solutions architect Work, Jobs in London, Eng (with Salaries)

Contact Centre Solutions Architect (NiCE CX ONE)
Natilik —London
- Full-time
- Hybrid work
- AI
- Annual leave
- Employee assistance programme
Quick apply
Solutions Architect (Insurance) - Fully Remote
CoverGo —London
- Full-time
- Remote
- Management
- English
- AWS
Quick apply
AI Solutions Architect - London | BCG Platinion
Boston Consulting Group —London
- Full-time
- Azure
- Computer Science
- Master's degree
Scrum Master - SC Eligible - Government Projects
ByDesign Secure —London
- £575 a day
- Temporary
- Hybrid work
- Azure
- Agile
- In-person
Quick apply
14d
Software Solutions Consultant
Decoded Limited —London
- Full-time
- Remote
- Java
- JavaScript
- Software development
- Employee discount
Quick apply
Solutions Architect
Novicell UK —London
- £65,000 - £80,000 a year
- Overtime
- Azure
- DevOps
- APIs
Applied AI Architect, Public Sector
Anthropic —London
- £165,000 - £190,000 a year
- Hybrid work
- Sales
- Master's degree
- Bachelor's degree
- Flexible schedule
Solution Digital Architect, Senior Manager - Digital Banking Solutions, Operation Industry & Domain Solutions, Technology & Transformation
Deloitte —London
- Hybrid work
- Azure
- PMP
- AWS
Junior Solution Architect (FTC)
FitFlop —London
- £65,000 - £85,000 a year
- Hybrid work
- ERP systems
- APIs
- Leadership
- Flexible schedule
Front-End Developer (React and React Native)
Foresters Financial —Bromley
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- APIs
- Employee assistance programme
Data Architect - 12 Month Fixed Term Contract
British Transport Police —London
- Up to £79,974.59 a year
- Full-time
- Azure
- SharePoint
- AI
- Annual leave
- Gym membership
Quick apply
Solutions Architect
MI6 —London
- £80,875 - £89,475 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Global IT Platform Engineer Manager
Boston Consulting Group —London
- £134,000 - £164,000 a year
- Full-time
- JavaScript
- Scripting
- IT
- Profit sharing
- Annual leave
Solutions Architect
Absolutelabs —London
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply
Cloud Architect
Roke —Woking
- Full-time
- Management
- DevOps
- AWS
IT Solution Architect - Integrations
Equans —London
- Full-time
- DevOps
- APIs
- Annual leave
- Employee assistance programme
Principle Architect, Technology Consulting
TTEC Digital —London
- Full-time
- Remote
- AWS
- JavaScript
- Agile
Quick apply
cPLM Solutions Architect - Pet Nutrition
Mars —London
- Full-time
- SQL
- Analysis skills
- JavaScript
Data & AI Solution Architect - Kearney Activate
Kearney —London
- Full-time
- Azure
- Master's degree
- SQL
Data Centre Solutions Architect
Natilik —London
- Full-time
- Hybrid work
- Azure
- DevOps
- APIs
- Annual leave
- Employee assistance programme
Quick apply

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Contact Centre Solutions Architect (NiCE CX ONE)

Natilik
London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Car scheme

Qualifications

Full job description

Natilik is a Global Technology Solutions Partner.

Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on.

There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.

The Role

Our Solution Architects work closely with the Sales community to workshop and design detailed technical solutions. The primary value of this role is to understand a client’s existing technical landscape and to understand their desired outcomes and build a detailed technical solution which meets the identified business objectives, engaging with clients and prospects to generate positive interest in the technologies we are working with and the business benefits that can be gained from the investment in these technologies.

On a day to day basis, our Solutions Architect will:

Conduct workshops and technology showcases to demonstrate business value of proposed solutions
Clearly articulate solutions and business value through client meetings and detailed, clear and concise client facing documentation
Competently use vendor pricing & design tools, working alongside internal stakeholders on commercial elements of proposed solutions
Maintain great relationships with clients and internal stakeholders, acting as a trusted technical solutions advisor
Share insight and knowledge where appropriate, helping to grow the overall knowledge of the team and ultimately improve Natilik’s overall technical capabilities
Collaborate directly with clients and clearly capture their requirements to enable you to architect and design the correct low to medium complexity technology solution to meet their business challenges.

We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform.

While we recognise the breadth of the NICE ecosystem and do not expect expertise across every component, candidates with wider exposure to CXone, AI-driven automation, analytics, and workforce optimisation will be particularly well positioned to succeed.

NiCE CXone Platform Expertise:

Strong working knowledge across several CXone capabilities, such as:

Omnichannel routing across voice and digital channels
Advanced call flows, automation, and self-service experiences
CRM and enterprise system integrations
Agent workspace configuration and optimisation
Proactive outbound engagement strategies
Reporting, interaction data, and performance insights

Experience with AI-driven CX capabilities is highly desirable, including:

Enlighten Autopilot – AI-powered virtual agents that elevate self-service and guide customers with natural language interactions
Enlighten Copilot – real-time AI assistance that empowers agents with next-best actions and knowledge
Enlighten AI – delivering insights across the end-to-end customer journey to optimise operations, engagement, and satisfaction

Workforce Engagement & Experience Optimisation:

Workforce Engagement Management (WEM), leveraging AI-driven insights, automation, and analysis to augment agent performance and enhance customer experiences
Quality management, speech and interaction analytics
Performance management and continuous improvement practices

Operational & CX Mindset:

Deep understanding of modern contact centre operations
Ability to design solutions that break down data silos, enable smarter decision-making, and optimise every interaction across the organisation
Passion for delivering connected, intelligent experiences where AI and humans work together to drive better outcomes

BENEFITS:

Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer:

25 days annual leave (+ bank holidays) rising with tenure
Quarterly Awards and Bonuses
Flexible Working Policy
Competitive pension scheme
Access to Financial Wellness support
Industry-leading home working and mobility technology
Private Medical Insurance
Company shares (available after One year tenure)
Medicash (Cashback Scheme)
Retail discounts via Medicash
Access to EAP scheme for you and your household
Vehicle lease salary sacrifice scheme (available after One year tenure)
Cycle to Work Scheme
Annual paid volunteering day
Enhanced parental leave
Access to funding for additional qualifications and courses
Access to paid study leave

Quick apply

Refine Your Search

digital solutions architect jobs in london, eng

Contact Centre Solutions Architect (NiCE CX ONE)

Solutions Architect (Insurance) - Fully Remote

AI Solutions Architect - London | BCG Platinion

Scrum Master - SC Eligible - Government Projects

Software Solutions Consultant

Solutions Architect

Applied AI Architect, Public Sector

Solution Digital Architect, Senior Manager - Digital Banking Solutions, Operation Industry & Domain Solutions, Technology & Transformation

Junior Solution Architect (FTC)

Front-End Developer (React and React Native)

Data Architect - 12 Month Fixed Term Contract

Solutions Architect

Global IT Platform Engineer Manager

Solutions Architect

Cloud Architect

IT Solution Architect - Integrations

Principle Architect, Technology Consulting

cPLM Solutions Architect - Pet Nutrition

Data & AI Solution Architect - Kearney Activate

Data Centre Solutions Architect

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