Direct response recruitment Work, Jobs in London, Eng (with Salaries)

Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
10d
Receptionist
HCR —London
- Front desk
- Annual leave
- Gym membership
9d
Relief Support Worker
Creative Support —London
- £14.80 an hour
- Weekend availability
Corporate Receptionist
NAB-Jones Lang LaSalle Services —London
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
Quick apply
13h
Criminal Investigator
Home Office —London
- £32,110 - £37,193 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
Operational Leader
Department for Work and Pensions —London
- £42,509 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
2d
Operational Support Officer (Band 6/AO)
Health and Safety Executive —London
- £28,499 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
14d
Correspondence Support Officer
Department of Health and Social Care —London
- £29,465 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Annual leave
- Sick pay
7d
Children Not in School Training Lead - Local Authority Experience
Department for Education —London
- £42,806 - £46,971 a year
- Part-time
- Presentation skills
- Communication skills
- School
10d
InvestIN Career Programme Assistants
SBCInternational —London
- £13 an hour
- Hospitality
- Public speaking
- University
Fingerprint Comparison Officer
Home Office —Croydon
- £43,500 - £46,000 a year
- Weekend availability
- Presentation skills
- Travel
- Organisational skills
- Annual leave
8d
Immigration Caseworker
Home Office —Hounslow
- £36,110 - £37,193 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
20h
Customer Experience Manager
SURI —London
- Full-time
- Hybrid work
- Management
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
Jacada Ground Experience Manager (GEM) - Asia Pacific Region
Jacada Travel —London
- Rotating shift
- Remote
- English
- Annual leave
13d
Newly Qualified Social Worker - ASYE Programme (Sep / Oct 2026)
Richmond and Wandsworth Councils —London
- £42,000 a year
- Full-time
- Hybrid work
- Teaching
- Annual leave
1d
Office & People and Culture Administrator
Tropic Skincare —Croydon
- £26,250 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
3d
12-month FTC - Business Continuity Management Advisor - Capital Markets
Royal Bank of Canada —London
- Full-time
- Microsoft Office
- Organisational skills
- IT
3d
Jacada Ground Experience Manager (GEM) - Europe and the Middle East
Jacada Travel —London
- Rotating shift
- Remote
- English
- Annual leave
13d
Legacy Marketing Executive
AlzheimersSociety —London
- £31,949 - £35,498 a year
- Remote
- Marketing
3d
Jacada Ground Experience Manager (GEM) - Latin America
Jacada Travel —London
- Rotating shift
- Remote
- Spanish
- English
- Annual leave
13d

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Customer Support Team Lead

Flatpay -
London

Quick apply

Job details

10 days ago

Qualifications

English
Customer support
Leadership

Full job description

About the job

Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.

Role Title
Role: Customer Support Team Lead
Location: 5 days a week – London, White City

Lead and develop our UK Customer Support team as we scale – owning quality, performance, and day-to-day operations.

Responsibilities

Manage day-to-day operations of the UK Customer Support function.
Coach, train, and develop agents; run regular 1:1s, side-by-sides, and quality reviews.
Own team KPIs – CSAT, response and resolution times, ticket volume.
Handle escalations and difficult customer conversations personally where needed.
Own and continuously improve the QA framework – set the standard, measure against it, close the gaps.
Manage shift coverage, holiday planning, and absence across the operating window.
Surface trends from customer interactions and feed them back to operations.
Lead onboarding for new joiners and contribute to recruitment.

Skills & Attributes

Strong leadership – you take ownership, care about your colleagues and strive for excellence.
Comfortable in high-volume phone-based environments – on the queue, not just behind a dashboard.
Resilience and composure when handling difficult or escalated customer conversations.
Data-driven mindset – you track what matters and use it to coach and improve.
Organisation and time management across scheduling, 1:1s, and quality reviews.
Fluent with CS tooling – ticketing systems, CRMs, diallers, and quality frameworks.

Our Values
At Flatpay, how we work matters as much as what we achieve.
Happy Humans – We bring energy to our work and create teams people enjoy being part of.
No Assholes – We perform at a high level while treating colleagues and customers with respect.
It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business.
Start With No – We challenge ideas, think commercially and focus on what truly creates value.
Sky-High Ambitions – We set bold goals and expect people to keep raising the bar.
The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.

Background & Requirements

2+ years directly managing a customer support, contact centre, or operations team with direct reports.
Demonstrable track record improving a team-level KPI (CSAT, response times, FCR, productivity) – be ready to talk numbers.
Direct experience handling escalations and difficult customer conversations.
Experience designing or running a QA framework, knowledge base, or training programme.
Fluent in English.
Right to work in the UK (unfortunately we can’t offer visa sponsorship right now).

Nice to have

Fintech, payments, SaaS, telco, energy, or insurance background.
Experience managing or working alongside outsourced/BPO teams.
Experience with vulnerable customer handling or FCA-regulated environments.

Hiring Process

Application Review – Our Talent Team reviews your CV to assess experience and potential fit.
Talent Team Call (20–30 minutes) – A conversation to understand your background and experience.
First stage interview - A 1:1 Microsoft Teams interview with the hiring manager.
Final Interview – A 1:1 In person interview with the hiring manager.
Offer – Successful candidates receive a fast-turnaround offer, with onboarding dates available monthly.

About us

Welcome to Flatpay!

Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.

Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest unicorn!

Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +2.000 passionate colleagues dedicated to making a difference in the world of payments.

What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.

Let's shape the future of merchants together!

Quick apply

Refine Your Search

direct response recruitment jobs in london, eng

Customer Support Team Lead

Receptionist

Relief Support Worker

Corporate Receptionist

Criminal Investigator

Operational Leader

Operational Support Officer (Band 6/AO)

Correspondence Support Officer

Children Not in School Training Lead - Local Authority Experience

InvestIN Career Programme Assistants

Fingerprint Comparison Officer

Immigration Caseworker

Customer Experience Manager

Jacada Ground Experience Manager (GEM) - Asia Pacific Region

Newly Qualified Social Worker - ASYE Programme (Sep / Oct 2026)

Office & People and Culture Administrator

12-month FTC - Business Continuity Management Advisor - Capital Markets

Jacada Ground Experience Manager (GEM) - Europe and the Middle East

Legacy Marketing Executive

Jacada Ground Experience Manager (GEM) - Latin America

I want to receive the latest job alerts for direct response recruitment in london, eng

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