End user support Work, Jobs in London, Eng (with Salaries)

End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office
2d
Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)
Kobu Smart Ltd —London
- £12.21 - £25.20 an hour
- Temporary
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexitime
- Work from home
Quick apply
2d
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
5d
Junior IT Support Technician
SBITSL —London
- £26,500 a year
- Full-time
- Customer service
- English
- Analysis skills
Quick apply
11d
End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)
UST Global —London
- Azure
- Microsoft Outlook
- Windows
12d
End User Support
NECSWS —Hemel Hempstead
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Annual leave
Quick apply
1d
End User Support Analyst (Associate III - Cloud Infrastructure Services)
UST Global —London
- Windows
- IT
- In-person
IT Support Analyst
Onmo —London
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
IT Support Analyst
University of the Arts London —London
- £34,436 - £41,196 a year
- Full-time
- Hybrid work
- IT
- In-person
- School
12d
IT Support Specialist - London
Legora —London
- Full-time
1d
Trade floor support Junior Analyst
Standard Life —London
- Up to £41,000 a year
- Part-time
- Microsoft Excel
- Computer Science
- SQL
- Annual leave
2d
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
2d
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
8d
IT Support Officer
Northchild Education (UK) Ltd —London
- £31,000 - £40,000 a year
- Weekend availability
- Azure
- Computer Science
- University
Quick apply
8d
IT Support Specialist I
Market News —London
- £31,000 - £36,000 a year
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
- Annual leave
- Employee assistance programme
Quick apply
13d
Deskside Support Engineer
Hexaware Technologies —London
- £40,000 - £50,000 a year
- Customer service
- Windows
- Microsoft Office
Quick apply
Research Assistant (National FGM Centre)
Barnardo's —London
- Call to connect
- Microsoft Word
- Microsoft Excel
- Microsoft Office
7d
Onsite IT Support Analyst
Tetra Tech —London
- Travel
- In-person
- Communication skills
6d
Local IT Support Technician
Fieldfisher —London
- Full-time
- IT
- In-person
- Communication skills

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end user support jobs near london, eng

End User Support Analyst

Clarksons -
London

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Job details

Permanent
2 days ago

Qualifications

ITIL Certification
Maintenance
Windows
Technical support
Microsoft Office
ITIL
IT support
Computer networking
SharePoint
TeamViewer
ServiceNow
VMWare
Communication skills
PowerShell
Active Directory
Intune

Full job description

We have a fantastic opportunity for an End User Support Analyst to join our team in the EMEA region based out of London. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services.

This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery.

This role is an office based role and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work be on call on a rotational basis 1 out of 5 weeks including the weekend.

What you will be doing

Working within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices.
Triage, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now and email.
Creating and maintaining accurate knowledge documentation on a quarterly basis
Execute all tickets and requests ultiising on best practise, adoption and utilisation of technology, applications, and services.
Working with the Lead IT Operations Administrator to identify trends and spot potential problems.
Improving and iterate on service support provision to the office.
Ensuring computers, printers and other peripherals are operational.
Providing support with hardware and software maintenance.
Basic hardware breakfix replacement
Hardware Inventory management
Managing system access, security, and spam/anti-virus controls
Customer site visits
Proactive trend analysis calls to the end user
Full JML process covering, Joiners, Movers and Leavers
Proactive room checks
End User Compute device management, including building devices.
Desk moves/ Desk complete set up
To fulfil additional / ad hoc duties as needed in order to meet the needs of the business.

What we are looking for:

Experience & Knowledge

Previous experience within an IT Support role.
Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.
Excellent communication skills, able to provide technical support over the telephone, Chat or face to face.
Professional manner with a strong work ethic.
Good problem-solving skills, with a solution focused approach.
Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
Ability to multitask effectively during busy times and remain calm during stressful situations.
A team player who can work within a framework of procedure and policies.
Self-motivated and able to use initiative.
Knowledge and some experience of products within the Microsoft Office 365 suite.
Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous.
Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups.
Able to learn quickly and work within a fast-paced environment.
Desire to learn and to undertake on-the-job training and continuous personal development.
Flexible and willing to work outside of the core hours if necessary.

Knowledge/experience of the following are required:

Active Directory, Exchange (both on-prem and O365),
VMware
MS Office standard
Apple hardware & OS (Mobiles/Mac’s)
HP Hardware
Multi Factor Auth setup (MS MFA, DUO)
MS Intune
Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams
Windows 10/Windows 11 working knowledge
ITIL V3 or Above
Powershell

Knowledge/experience of the following are advantageous:

ServiceNow ITSM tool
VMware
CUCM
CCST or Networking skills

Special requirements

The successful candidate will be expected to participate on an on call rota for out of hours (the Global Operations team has staff based in EMEA, NASA and APAC minimising weekday out of hours escalation) and an early / late shift rota.

Apply Now

Refine Your Search

end user support jobs in london, eng

End User Support Analyst

Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)

Entry Level Support Engineer

Support Analyst

Junior IT Support Technician

End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)

End User Support

End User Support Analyst (Associate III - Cloud Infrastructure Services)

IT Support Analyst

IT Support Analyst

IT Support Specialist - London

Trade floor support Junior Analyst

IT Desktop Support Analyst

Analyst – Desktop Support

IT Support Officer

IT Support Specialist I

Deskside Support Engineer

Research Assistant (National FGM Centre)

Onsite IT Support Analyst

Local IT Support Technician

I want to receive the latest job alerts for end user support in london, eng

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