Financial services complaints manager Work, Jobs in London, Eng (with Salaries)

Junior Contracts Manager
THE WIGGETT GROUP —Brentwood
- £45,000 - £50,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
Quick apply
3d
Conduct & Complaints Manager
ASCOT GROUP —London
- Full-time
8d
Property Operations Manager
Rainbow Properties —London
- Up to £65,000 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
Quick apply
14d
Senior Manager, Remediation, Financial Services Consulting
EY —London
- Project management
- Financial services
- Communication skills
- Employee discount
Financial Crime Detection and Control Manager
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- SQL
- Leadership
- Python
- Annual leave
Quick apply
11d
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
4d
Financial Lines Claims Manager
Accredited Insurance —London
- Full-time
- Microsoft Powerpoint
- Travel
- IT
Quick apply
6d
Compliance Manager
InvestEngine —London
- Hybrid work
- Analysis skills
- Financial services
Project Manager - Insurance Claims - Flood and Fire
BELFOR UK Ltd —London
- £50,000 - £55,000 a year
- Full-time
- Customer service
- Organisational skills
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Independent Living Advisor
People Places Lives Ltd. —Camden Town
- £28,860 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Medical Sales Consultant
The London Cosmetic Clinic —London
- £30,000 - £35,000 a year
- Full-time
- Sales
- English
- Administrative experience
- Employee discount
Quick apply
5d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
8d
Junior Service Manager
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £49,387 - £56,515 a year
- Weekend availability
- Customer service
- Communication skills
10d
Director, Remediation, Financial Services Consulting
EY —London
- Financial services
- Leadership
- Communication skills
- Employee discount
Senior Complaints Officer
Arbuthnot Latham —London
- Financial services
- Communication skills
12d
Compliance Manager
Onmo —London
- £50,000 - £70,000 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
Workspace Experience and Operations Senior Manager
NAB-Jones Lang LaSalle Services —London
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
10d
Senior Consultant, Remediation, Financial Services Consulting
EY —London
- Project management
- Communication skills
- Employee discount
Senior Business Manager
DMC Healthcare —London
- £60,000 - £65,000 a year
- Full-time
- Management
- GP surgery experience
- Microsoft Office
- Annual leave
Quick apply
4d

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Junior Contracts Manager

THE WIGGETT GROUP -
Brentwood

Quick apply

Job details

Full-time
£45,000 - £50,000 a year
3 days ago

Qualifications

Driving Licence
Facilities management
Maintenance
Microsoft Office
Organisational skills
IT
Leadership

Full job description

Junior Contracts Manager

About The Wiggett Group:

The Wiggett Group is a leading provider of compliance, maintenance and refurbishment services to the social housing sector. We work in partnership with local authorities and housing associations to deliver high-quality compliance services that keep residents safe and properties fully compliant.

Due to continued growth, we are seeking a motivated and ambitious Junior Contracts Manager to support the delivery of our Electrical Installation Condition Report (EICR) contracts across our social housing portfolio.

This is an excellent opportunity for an experienced Supervisor, Contract Coordinator or Compliance Manager looking to progress into a Contracts Management role.

Job Purpose:

The Junior Contracts Manager will support the successful delivery of EICR and electrical compliance contracts, ensuring operational performance, client satisfaction, compliance, and financial targets are achieved.

The role will involve managing engineers and subcontractors, monitoring contract performance, overseeing certification and compliance requirements, liaising with clients, and supporting the Contracts Manager in the day-to-day operation of the contract.

The successful candidate will play a key role in ensuring works are delivered safely, efficiently, and in line with contractual obligations.

Key Responsibilities:

Contract Delivery

Assist in the management and delivery of EICR programmes and associated remedial works across social housing contracts.
Support the Contracts Manager in achieving contractual KPIs, service level agreements, and operational targets.
Monitor contract performance and identify areas for improvement.
Ensure works are completed within agreed timescales and client requirements.
Track outstanding works and ensure actions are followed through to completion.

Operational Management

Manage the day-to-day activities of electrical engineers and subcontractors.
Monitor engineer attendance, productivity, utilisation, and performance.
Ensure jobs are completed and closed down correctly within company systems.
Support workforce planning and resource allocation.
Conduct regular site visits and quality inspections.

Compliance & Certification

Ensure EICR certification and remedial documentation are submitted accurately and within required timescales.
Monitor compliance with BS7671 Wiring Regulations and client specifications.
Support audits and quality assurance processes.
Ensure all records and compliance documentation are maintained to a high standard.

Client & Resident Liaison

Build and maintain positive working relationships with clients, residents, and internal stakeholders.
Attend client meetings and operational review meetings where required.
Assist in managing customer complaints and service issues.
Ensure a high standard of customer service is maintained across all areas of the contract.

Commercial & Performance Support

Assist with monitoring contract costs and performance against budget.
Support the management of variations, remedial works, and additional works opportunities.
Provide operational reports and performance updates.
Help identify efficiencies and opportunities for continuous improvement.

Health & Safety

Promote and maintain a positive health and safety culture.
Ensure engineers and subcontractors comply with company policies and safe working practices.
Support toolbox talks, audits, inspections, and compliance reviews.
Assist in the investigation and resolution of any incidents or near misses.

Essential Skills & Experience

Previous experience within Social Housing, Electrical Compliance, Property Maintenance, or Facilities Management.
Experience managing engineers, subcontractors, or operational teams.
Knowledge of EICRs, electrical compliance, and remedial works.
Strong organisational and planning skills.
Excellent communication and stakeholder management abilities.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong IT skills, including Microsoft Office and job management systems.
Full UK Driving Licence.

Personal Attributes

Ambitious and eager to develop into a senior management role.
Strong leadership and decision-making skills.
Customer-focused and solution-oriented.
Organised, proactive, and detail-focused.
Commercially aware with a commitment to delivering excellent service.
Able to build strong relationships with clients, residents, and colleagues.

Pay: £45,000.00-£50,000.00 per year

Work Location: On the road

Quick apply

Refine Your Search

financial services complaints manager jobs in london, eng

Junior Contracts Manager

Conduct & Complaints Manager

Property Operations Manager

Senior Manager, Remediation, Financial Services Consulting

Financial Crime Detection and Control Manager

Front of House Manager

Financial Lines Claims Manager

Compliance Manager

Project Manager - Insurance Claims - Flood and Fire

Income Collection Officer

Independent Living Advisor

Medical Sales Consultant

Customer Service Manager

Junior Service Manager

Director, Remediation, Financial Services Consulting

Senior Complaints Officer

Compliance Manager

Workspace Experience and Operations Senior Manager

Senior Consultant, Remediation, Financial Services Consulting

Senior Business Manager

I want to receive the latest job alerts for financial services complaints manager in london, eng

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