Front desk guest experience supervisor Work, Jobs in London, Eng (with Salaries)

Front Desk - Guest Experience Supervisor
Marriott International, Inc —London
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
12d
Front Desk Guest Service Associate
47 Park Street, Grand Residences by Marriott —London
- Weekend availability
- Customer service
- English
- Analysis skills
8d
Front Office Supervisor
YOTEL London City —London
- £34,382 a year
- Full-time
- Hotel
- Front desk
- Office experience
Quick apply
1d
Reception Supervisor
Reception —London
- £31,111 a year
- Full-time
- Hospitality
- English
- Supervising experience
- Employee discount
- Referral programme
Quick apply
Hotel Reception Supervisor
The Clermont —London
- £14.66 an hour
- Full-time
- Hotel
- Employee discount
- Referral programme
Quick apply
Reception Supervisor
St. James's Hotel & Club - Reception —London
- £28,500 a year
- Weekend availability
- Hospitality
- Bar
- English
- Employee assistance programme
Quick apply
14d
Hotel Reception Supervisor - Nights
Thistle —London
- £14.66 an hour
- Full-time
- Hotel
- Restaurant
- Employee discount
- Referral programme
Quick apply
Front Desk Manager
Marriott International, Inc —London
- Full-time
- No experience needed
- Hotel
- Front desk
- Health & wellbeing programme
- Employee assistance programme
5d
Front Office Manager
Marriott International, Inc —London
- Full-time
- Hospitality
- No experience needed
- Hotel
Front of House Supervisor
Locke —Poplar
- Full-time
- Hospitality
- Hotel
Quick apply
Front of House Supervisor
edyn —Canary Wharf
- Hospitality
- Hotel
Receptionist Supervisor (F/M/X)
TRIBE —London
- Full-time
- Hotel
Quick apply
Front Office Supervisor
The Montcalm Royal London House —London
- Weekend availability
- English
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Reception Supervisor (Maternity Cover)
Reception —London
- Full-time
- Hospitality
- English
- Supervising experience
- Employee discount
- Referral programme
Quick apply
Front Office Supervisor
Marriott International, Inc —London
- Weekend availability
- English
- Hotel
- Guest services
8d
Front of House Supervisor
Dentsu —London
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
Hotel Night Reception Supervisor
TRIBE —London
- Full-time
- Hotel
- Hotel experience
Quick apply
Front Office Duty Manager
Hyatt Place London Heathrow Airport —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Reception Manager
The Guardsman Hotel —London
- £36,400 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Referral programme
Quick apply
6d
Multiskilled Night Team member - Full Time
IBIS —London
- £15.30 an hour
- Full-time
- Sales
- Hotel
- Employee discount
Quick apply
7d

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Front Desk - Guest Experience Supervisor

Marriott International, Inc -
London

Apply Now

Job details

Full-time
12 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Hospitality
Microsoft Outlook
Customer service
Front desk
Communication skills

Full job description

Additional Information
Job Number26069185
Job CategoryRooms & Guest Services Operations
LocationEuston Road, London, United Kingdom, United Kingdom, NW1 2AR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

Masterpiece by Design. Dynamic by Nature

The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary

As our Front Desk Supervisor at St. Pancras London, you are responsible for processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counselling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality standards. Perform other reasonable job duties as requested by Managers.

Responsibilities: Here's what your journey with us entails:

Delivering a five-star service to our guests
Supervising the Front Office associates
Representing the Front Desk in the Front Office Manager's absence
Upholding the service standards in all you do
Supporting the wider Rooms Division team with daily operational tasks

Qualifications:

Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
Previous experience in customer service is preferred.

Person Specification:

A team-first attitude
Great hospitality skills as well as attention to detail
Positive outlook and outgoing personality
Previous experience in a similar quality, five-star, high volume environment is a big plus

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Pension scheme participation.
Life Assurance coverage.
Annual Performance Review pay adjustments.
Complimentary gym and spa access.
Free meals while at work.
Dry-cleaning service availability.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
20% discount at any of the St Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Cycle to work scheme.
Employee Assistance Programme access.
Comprehensive Training and Development programme participation.
Awards and recognition celebrations, among many other benefit

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

front desk guest experience supervisor jobs in london, eng

Front Desk - Guest Experience Supervisor

Front Desk Guest Service Associate

Front Office Supervisor

Reception Supervisor

Hotel Reception Supervisor

Reception Supervisor

Hotel Reception Supervisor - Nights

Front Desk Manager

Front Office Manager

Front of House Supervisor

Front of House Supervisor

Receptionist Supervisor (F/M/X)

Front Office Supervisor

Reception Supervisor (Maternity Cover)

Front Office Supervisor

Front of House Supervisor

Hotel Night Reception Supervisor

Front Office Duty Manager

Reception Manager

Multiskilled Night Team member - Full Time

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